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	<title><![CDATA[information technology and it services Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/information+technology+and+it+services.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to information technology and it services]]></description>
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		<title><![CDATA[Business Continuity Planning - IT Survival Guide]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1186693]]></link>
		<description><![CDATA[The purpose of this primer is to help businesses of all sizes begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk. To aid your planning, you will find the following:    A definition of what a disaster...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 17 Nov 2009 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity+planning.html"><![CDATA[Business Continuity Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/ca+xosoft.html"><![CDATA[CA XOSoft]]></category>
		<category domain="http://updates.zdnet.com/tags/disaster.html"><![CDATA[Disaster]]></category>
		<category domain="http://updates.zdnet.com/tags/business+continuity.html"><![CDATA[Business Continuity]]></category>
		<category domain="http://updates.zdnet.com/tags/business+security.html"><![CDATA[Business Security]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Dell talks Self-Service IT at Openworld [video]]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25902]]></link>
		<description><![CDATA[At the Oracle OpenWorld conference in San Francisco, Dell chairman and CEO Michael Dell took to the stage to talk about the new strategies that the company is embarking on to help enterprises save money, energy and resources with Dell products and services. In this video clip, Dell talks about...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 13:25:01 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/video.html"><![CDATA[Video]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
	</item>
	<item>
		<title><![CDATA[Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171371]]></link>
		<description><![CDATA[Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/support+services.html"><![CDATA[Support Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/linea+madrid.html"><![CDATA[Linea Madrid]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
	</item>
	<item>
		<title><![CDATA[Empowering ITIL Success With WhatsUp Gold]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1197223]]></link>
		<description><![CDATA[WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make it an ideal platform for planning and deploying ITIL Information Technology Infrastructure Library based processes. ITIL processes can provide substantial benefits to IT organizations including...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/ipswitch+inc..html"><![CDATA[Ipswitch Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/whatsup+gold.html"><![CDATA[WhatsUp Gold]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[IT Services Provider Enhances Productivity With Upgraded Operating System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171631]]></link>
		<description><![CDATA[Microland Limited, an IT services provider known for being quick in adopting new technology, deployed the Windows 7 Release Candidate operating system on 250 company computers. With features in Windows 7, Microland can protect data from loss, improve connectivity to company resources, increase employee productivity, and enhance application control in...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 29 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+system.html"><![CDATA[Operating System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Dell acquisition of IT services group was inevitable]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Foremski/?p=802]]></link>
		<description><![CDATA[Dell needed a large IT services group to gain in data center markets...and that's what Cisco needs too... by Tom Foremski]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 10:39:59 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/acquisition.html"><![CDATA[Acquisition]]></category>
		<category domain="http://updates.zdnet.com/tags/dell+computer+corp..html"><![CDATA[Dell Computer Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/data+center.html"><![CDATA[Data Center]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/data+centers.html"><![CDATA[Data Centers]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/storage.html"><![CDATA[Storage]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/tom+foremski.html"><![CDATA[Tom Foremski]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">DELL</category>
		<category domain="tickers">DELL</category>
	</item>
	<item>
		<title><![CDATA[Dynamic Infrastructure Helping Build a Smarter PlanetDelivering Superior Business and IT Services with Agility and Speed]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1141149]]></link>
		<description><![CDATA[In this smarter world, we need our infrastructure to propel us forward, not hold us back. This infrastructure becomes instrumented, interconnected and intelligent to bring together the business and IT infrastructure to create new possibilities across the business. IBM has developed a strategy for a dynamic infrastructure that will help...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 16 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/infrastructure.html"><![CDATA[Infrastructure]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Reduce Costs With Good Systems Management Practices in Hard Economic Times]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1151237]]></link>
		<description><![CDATA[As budgets are being slashed, IT is still expected to do more with less to support the business. With good systems management practices in place using products from Symantec such as Altiris Client Management Suite, IT professionals can reduce overall costs of owning PCs throughout their organization. This webcast will...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/economic+times.html"><![CDATA[Economic Times]]></category>
		<category domain="http://updates.zdnet.com/tags/symantec+corp..html"><![CDATA[Symantec Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/systems+management.html"><![CDATA[Systems Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/network+administration.html"><![CDATA[Network Administration]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">SYMC</category>
		<category domain="tickers">SYMC</category>
	</item>
	<item>
		<title><![CDATA[ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1157727]]></link>
		<description><![CDATA[The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/kace.html"><![CDATA[Kace]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[Cross-Reference ITIL V3 and MOF 4.0]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1178573]]></link>
		<description><![CDATA[IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library ITIL. At the highest level, both frameworks follow a lifecycle approach, but...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/lifecycle.html"><![CDATA[Lifecycle]]></category>
		<category domain="http://updates.zdnet.com/tags/tso.html"><![CDATA[TSO]]></category>
		<category domain="http://updates.zdnet.com/tags/it+organization.html"><![CDATA[IT Organization]]></category>
		<category domain="http://updates.zdnet.com/tags/mof.html"><![CDATA[MOF]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
	</item>
	<item>
		<title><![CDATA[AVIT Deploys Intel Architecture to Enhance Performance and Scalability of IT Services for Egyptian Civil Aviation]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1171455]]></link>
		<description><![CDATA[As the organisation responsible for providing Information and Communication Technology ICT services and solutions to Egyptian airports, airlines and government bodies, AVIT is dedicated to incorporating the best technologies into its offerings. Wanting to get better performance and support from its IT infrastructure at a more compelling price, it migrated...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 01 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/scalability.html"><![CDATA[Scalability]]></category>
		<category domain="http://updates.zdnet.com/tags/information+and+communication+technology.html"><![CDATA[Information And Communication Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/intel+corp..html"><![CDATA[Intel Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/intel+architecture.html"><![CDATA[Intel Architecture]]></category>
		<category domain="http://updates.zdnet.com/tags/avit.html"><![CDATA[AVIT]]></category>
		<category domain="http://updates.zdnet.com/tags/performance+management.html"><![CDATA[Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">INTC</category>
		<category domain="tickers">INTC</category>
	</item>
	<item>
		<title><![CDATA[ITIL 3 leads way in helping IT transform into mature business units]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Gardner/?p=3156]]></link>
		<description><![CDATA[The "reset economy" has moved the business and operations maturity process of IT from "nice to have" to "must have," if costs are going to be cut without undermining operational integrity. by Dana Gardner]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 23 Aug 2009 12:27:05 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dana+gardner.html"><![CDATA[Dana Gardner]]></category>
	</item>
	<item>
		<title><![CDATA[IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1152517]]></link>
		<description><![CDATA[Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sat, 01 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/video+conferencing.html"><![CDATA[Video Conferencing]]></category>
		<category domain="http://updates.zdnet.com/tags/dimension+data.html"><![CDATA[Dimension Data]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Consolidate Management Software and Reduce Cost]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1091919]]></link>
		<description><![CDATA[Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Mon, 20 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/application+management.html"><![CDATA[Application Management]]></category>
		<category domain="http://updates.zdnet.com/tags/ibm+corp..html"><![CDATA[IBM Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">IBM</category>
		<category domain="tickers">IBM</category>
	</item>
	<item>
		<title><![CDATA[Like ITIL, but for managing greenhouse emissions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/green/?p=5862]]></link>
		<description><![CDATA[Remember how the Information Technology Infrastructure Library ITIL transformed the management of IT projects and maintenance? Well, the British Standards Institute has now come up with a specification that provides guidepoints for improving energy efficiency. The framework is called BS EN 16001, and it offers tips for how to write...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 08 Jul 2009 04:48:51 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/greenhouse+gas+emission.html"><![CDATA[Greenhouse Gas Emission]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/specification.html"><![CDATA[Specification]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/heather+clancy.html"><![CDATA[Heather Clancy]]></category>
	</item>
	<item>
		<title><![CDATA[HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1124607]]></link>
		<description><![CDATA[ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/business+process.html"><![CDATA[Business Process]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/hp+itsm+software.html"><![CDATA[HP ITSM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/itil.html"><![CDATA[ITIL]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/process+improvement.html"><![CDATA[Process Improvement]]></category>
		<category domain="http://updates.zdnet.com/tags/service+level+management.html"><![CDATA[Service Level Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+operations.html"><![CDATA[It Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[IT Economics: CA Infrastructure Management Reduces Operational Costs and Increases IT Efficiency]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1174655]]></link>
		<description><![CDATA[CA customers have provided a number of proof points that illustrate how automated, integrated infrastructure and performance management can significantly lower the cost and improve the productivity of IT infrastructure management teams. As IT organizations lay out plans for new investments in virtualization, unified communications, SOA, and cloud computing, they...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Jul 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/infrastructure+management.html"><![CDATA[Infrastructure Management]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/computer+associates+international+inc..html"><![CDATA[Computer Associates International Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/international+data+group.html"><![CDATA[International Data Group]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/it+management.html"><![CDATA[It Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+service+management.html"><![CDATA[It service Management]]></category>
	</item>
	<item>
		<title><![CDATA[IT Services Provider Improves Manageability, Enhances Security With Operating System]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1128461]]></link>
		<description><![CDATA[Avanade specializes in Microsoft technologies and provides a wide variety of IT services to companies worldwide. The company employs 9,000 people in 60 locations across the globe. It began upgrading to the Windows 7 operating system. It did so to enhance its IT security and improve information access for its...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 09 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[IT Services]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+system.html"><![CDATA[Operating System]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/avanade.html"><![CDATA[Avanade]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce.html"><![CDATA[Workforce]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Architecting the Virtual Application Infrastructure at Microsoft]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1097957]]></link>
		<description><![CDATA[To increase efficiency and lower costs associated with the application management life cycle, Microsoft Information Technology Microsoft IT uses Microsoft Application Virtualization version 4.5 and Microsoft System Center Configuration Manager 2007 R2 to deliver virtual applications to network clients. App-V is part of the Microsoft Desktop Optimization Pack MDOP, and...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Wed, 03 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/app-v.html"><![CDATA[App-V]]></category>
		<category domain="http://updates.zdnet.com/tags/application+performance+management.html"><![CDATA[Application Performance Management]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[IT Services Provider Increases Productivity, Gains Knowledge With Upgrade]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1128465]]></link>
		<description><![CDATA[Maxima Ireland is an IT services provider based in Dublin, Ireland. The company has 32 employees and approximately 150 small, medium, and enterprise customers in both the private and public sectors. The company wanted to upgrade to the Windows 7 operating system to gain hands-on knowledge to better serve its...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 02 Jun 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/maxima+ireland.html"><![CDATA[Maxima Ireland]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/it+services.html"><![CDATA[It Services]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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