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- Business Continuity Planning - IT Survival Guide
- The purpose of this primer is to help businesses of all sizes begin the process of developing an effective business continuity plan designed to minimize the impact of disasters and reduce risk. To aid your planning, you will find the following: A definition of what a disaster...
- White papers 2009-11-17
- IT Services Provider Enhances IT Efficiency, Security, and Mobility With Upgrade
- IT consultancy Raiffeisen Informatik is a full-service IT services provider based in Vienna, Austria. To prepare for customers who want to upgrade to Windows 7, the company decided to upgrade to the operating system internally in a pilot deployment. As a result, Raiffeisen Informatik looks forward to streamlined deployment, enhanced...
- Case studies 2009-11-16
- IT Services Provider Improves Mobile Communications and System Availability
- Big Bang System BBS Corporation, an IT services company in Japan, wanted to enhance collaboration for itself and its customers. The company sought higher availability and better access to e-mail and calendar information. To meet these needs, BBS Corporation is implementing Microsoft Exchange Server 2010 and using Microsoft Outlook Web...
- Case studies 2009-11-01
- IT Services Firm Enhances Unified Communications With New Messaging
- Tieto provides computer services and software solutions in the Nordic region of Northern Europe. In 2008, it deployed a unified communications solution to help increase employee productivity and encourage collaboration among workers at its 26 locations. Because unified communication is so critical to Tieto's day-to-day operations, it decided to participate...
- Case studies 2009-11-01
- Dell talks Self-Service IT at Openworld [video]
- At the Oracle OpenWorld conference in San Francisco, Dell chairman and CEO Michael Dell took to the stage to talk about the new strategies that the company is embarking on to help enterprises save money, energy and resources with Dell products and services. In this video clip, Dell talks about...
- Blog posts 2009-10-13
- Integrated Lifecycle of IT Services in a Cloud Environment
- Virtualized Service models are now emerging and redefining the way information technology is delivered to end users. Current research is focused on specific pieces like service discovery, composition etc. There is no holistic view of what would constitute a lifecycle of virtualized services delivered on a cloud environment. This paper...
- White papers 2009-10-13
- Linea Madrid Gains the Ability to Deliver Personalized and Proactive Citizen Support Services With IT Solution
- Linea Madrid wanted to ensure a consistent standard of quality across all of the support services' consultation channels and optimize efficiency and proactive capabilities by offering increased and more personalized services, with available public resources. The challenge was to implement a consolidated IT solution to provide an integrated and consistent...
- Case studies 2009-10-01
- Empowering ITIL Success With WhatsUp Gold
- WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make it an ideal platform for planning and deploying ITIL Information Technology Infrastructure Library based processes. ITIL processes can provide substantial benefits to IT organizations including...
- White papers 2009-10-01
- IT Services Provider Enhances Productivity With Upgraded Operating System
- Microland Limited, an IT services provider known for being quick in adopting new technology, deployed the Windows 7 Release Candidate operating system on 250 company computers. With features in Windows 7, Microland can protect data from loss, improve connectivity to company resources, increase employee productivity, and enhance application control in...
- Case studies 2009-09-29
- Dell acquisition of IT services group was inevitable
- Dell needed a large IT services group to gain in data center markets...and that's what Cisco needs too... by Tom Foremski
- Blog posts 2009-09-21
- Dynamic Infrastructure Helping Build a Smarter PlanetDelivering Superior Business and IT Services with Agility and Speed
- In this smarter world, we need our infrastructure to propel us forward, not hold us back. This infrastructure becomes instrumented, interconnected and intelligent to bring together the business and IT infrastructure to create new possibilities across the business. IBM has developed a strategy for a dynamic infrastructure that will help...
- White papers 2009-09-16
- Reduce Costs With Good Systems Management Practices in Hard Economic Times
- As budgets are being slashed, IT is still expected to do more with less to support the business. With good systems management practices in place using products from Symantec such as Altiris Client Management Suite, IT professionals can reduce overall costs of owning PCs throughout their organization. This webcast will...
- Webcasts 2009-09-01
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- AVIT Deploys Intel Architecture to Enhance Performance and Scalability of IT Services for Egyptian Civil Aviation
- As the organisation responsible for providing Information and Communication Technology ICT services and solutions to Egyptian airports, airlines and government bodies, AVIT is dedicated to incorporating the best technologies into its offerings. Wanting to get better performance and support from its IT infrastructure at a more compelling price, it migrated...
- Case studies 2009-09-01
- Cross-Reference ITIL V3 and MOF 4.0
- IT organizations are continuously being challenged to deliver better IT services at lower cost in a turbulent environment. Several management frameworks have been developed to cope with this challenge, one of the best-known being the IT Infrastructure Library ITIL. At the highest level, both frameworks follow a lifecycle approach, but...
- White papers 2009-09-01
- ITIL 3 leads way in helping IT transform into mature business units
- The "reset economy" has moved the business and operations maturity process of IT from "nice to have" to "must have," if costs are going to be cut without undermining operational integrity. by Dana Gardner
- Blog posts 2009-08-23
- IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing
- Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...
- Case studies 2009-08-01
- Consolidate Management Software and Reduce Cost
- Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely...
- Webcasts 2009-07-20
- Like ITIL, but for managing greenhouse emissions
- Remember how the Information Technology Infrastructure Library ITIL transformed the management of IT projects and maintenance? Well, the British Standards Institute has now come up with a specification that provides guidepoints for improving energy efficiency. The framework is called BS EN 16001, and it offers tips for how to write...
- Blog posts 2009-07-08
- HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
- ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...
- Case studies 2009-07-01
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