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- Dell talks Self-Service IT at Openworld [video]
- At the Oracle OpenWorld conference in San Francisco, Dell chairman and CEO Michael Dell took to the stage to talk about the new strategies that the company is embarking on to help enterprises save money, energy and resources with Dell products and services. In this video clip, Dell talks about...
- Blog posts 2009-10-13
- Dell acquisition of IT services group was inevitable
- Dell needed a large IT services group to gain in data center markets...and that's what Cisco needs too... by Tom Foremski
- Blog posts 2009-09-21
- Dynamic Infrastructure Helping Build a Smarter PlanetDelivering Superior Business and IT Services with Agility and Speed
- In this smarter world, we need our infrastructure to propel us forward, not hold us back. This infrastructure becomes instrumented, interconnected and intelligent to bring together the business and IT infrastructure to create new possibilities across the business. IBM has developed a strategy for a dynamic infrastructure that will help...
- White papers 2009-09-16
- Reduce Costs With Good Systems Management Practices in Hard Economic Times
- As budgets are being slashed, IT is still expected to do more with less to support the business. With good systems management practices in place using products from Symantec such as Altiris Client Management Suite, IT professionals can reduce overall costs of owning PCs throughout their organization. This webcast will...
- Webcasts 2009-09-01
- ITIL - One Step at a Time: A Worry Free Approach to Implementing a Pragmatic ITIL Solution
- The Information Technology Infrastructure Library ITIL is the most popularly adopted best practice implementation available today and includes an IT management framework emphasizing management from the perspectives of both the business and IT service consumers. By utilizing a pragmatic approach to implementing ITIL, significant improvements to an IT infrastructure can...
- White papers 2009-09-01
- ITIL 3 leads way in helping IT transform into mature business units
- The "reset economy" has moved the business and operations maturity process of IT from "nice to have" to "must have," if costs are going to be cut without undermining operational integrity. by Dana Gardner
- Blog posts 2009-08-23
- IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing
- Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...
- Case studies 2009-08-01
- Consolidate Management Software and Reduce Cost
- Organizations are feeling the pressure of economic uncertainty—directly in their own financial statements, with their business partners and customers and through the constant barrage of stories about troubling economic conditions and weak market and industry trends. Faced with challenges to reduce costs, at the same time they strive to closely...
- Webcasts 2009-07-20
- Like ITIL, but for managing greenhouse emissions
- Remember how the Information Technology Infrastructure Library ITIL transformed the management of IT projects and maintenance? Well, the British Standards Institute has now come up with a specification that provides guidepoints for improving energy efficiency. The framework is called BS EN 16001, and it offers tips for how to write...
- Blog posts 2009-07-08
- HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery
- ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...
- Case studies 2009-07-01
- IT Services Provider Improves Manageability, Enhances Security With Operating System
- Avanade specializes in Microsoft technologies and provides a wide variety of IT services to companies worldwide. The company employs 9,000 people in 60 locations across the globe. It began upgrading to the Windows 7 operating system. It did so to enhance its IT security and improve information access for its...
- Case studies 2009-06-09
- Architecting the Virtual Application Infrastructure at Microsoft
- To increase efficiency and lower costs associated with the application management life cycle, Microsoft Information Technology Microsoft IT uses Microsoft Application Virtualization version 4.5 and Microsoft System Center Configuration Manager 2007 R2 to deliver virtual applications to network clients. App-V is part of the Microsoft Desktop Optimization Pack MDOP, and...
- Case studies 2009-06-03
- IT Services Provider Increases Productivity, Gains Knowledge With Upgrade
- Maxima Ireland is an IT services provider based in Dublin, Ireland. The company has 32 employees and approximately 150 small, medium, and enterprise customers in both the private and public sectors. The company wanted to upgrade to the Windows 7 operating system to gain hands-on knowledge to better serve its...
- Case studies 2009-06-02
- IT Services Company Helps Customers Cut Costs, Ease Management With Online Services
- PointBridge, headquartered in Chicago, Illinois, develops and deploys software solutions based on Microsoft Office SharePoint Server 2007 and other Microsoft technologies. The organization was a 2008 Microsoft Citizenship Partner of the Year global finalist and was recognized as the 2007 Microsoft U.S. Central Region Partner of the Year. PointBridge wanted...
- Case studies 2009-06-01
- IT Services Provider Reduces Power Consumption With Operating System Upgrade
- Oslo, Norway - based Atea is an IT services provider with 4,500 employees in 17 locations in Europe. The company has 23,000 customers and approximately U.S.$2.4 billion in annual revenue. To better help customers update and implement software, Atea wanted to upgrade its 950 computers to the Windows 7 operating...
- Case studies 2009-05-31
- IT services spending in UAE increased 41% in 2007 to nearly $791 mln
- IT services spending in UAE increased 41% in 2007 to nearly $791 mlnERP Systems in Dubai, UAEHi,FACTS Computer Software House is a software solution centre focused to provide complete and integrated customized business solutions with a strong customer base in UAE, with all the facilities including the software development team...
- Discussion threads 2009-05-28
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategy
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategyEach IT workerEvery IT worker is now equipped with a 'toot' catcher it will be permanently installed on your rear end so it catches any gas you pass.It makes the IT strategy successful...
- Discussion threads 2009-05-22
- Down to business: Forrester reports more companies looking to IT services firms for help on green IT strategy
- Most businesses are still going it alone when it comes to figuring out their green IT projects, but Forrester Research reports that an increasing number of companies are turning to a professional services provider for help. Many of the usual suspects in the enterprise IT services business are morphing in...
- Blog posts 2009-05-22
- Tough Love: When IT Security Hurts Your Business
- As the pace of IT commoditization accelerates in response to laws like Sarbanes-Oxley, some security departments find themselves at odds with IT and the business. One solution that seems to work is to engage more with the business and devolve some security functions into day-to-day operations. Service Management concepts, like...
- White papers 2009-05-20
- IT Manager Webcast: Business Alignment of IT Services (Level 300)
- In the day-to-day activities of IT operations, there are many opportunities for IT service delivery to miss the mark. Many studies indicate the main causes of substandard service delivery are both people and process-related issues not technology. In fact, 80 percent of unplanned downtime can be directly attributed to people...
- Webcasts 2009-05-15
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