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incident management (22 results), incident response (2 results), security incident (2 results)
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- KB Help Desk 090828 (Windows)
- This small program is geared for small IT departments that want to maintain a history of support calls and resolutions. You add software and hardware to the database. Enter support call description, error message and resolution. Search for similar previous incidents. Attach any document to the incident so you can...
- Software downloads 2009-07-17
- Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents
- There is a significant number of IT failures per year because parts fail, products are used in ways they were not designed for, and humans make errors in using products. These failures result in incidents that product vendors service as a part of the warranty or contracts. Incidents incur significant...
- White papers 2009-04-21
- Pathology Company Reduces Patient Incidents With Mobile Microsoft Suite
- Sullivan Nicolaides Pathology SNP, a leading Australian pathology company, needed a system to manage and monitor incidents that occurred while collecting blood samples from patients. Microsoft Gold Certified Partner Productiv developed a mobile solution hosted by a 'Software as a service' specialist, Emantra, which is based on Microsoft Dynamics CRM...
- Case studies 2008-09-01
- K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
- Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its work cut out. The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the...
- Case studies 2008-08-20
- NTRadmin 1.0 (Windows)
- NTRadmin lets you monitor the status of PCs and servers in your network and easily resolve incidents. IT administration tasks can be automated with NTRadmin Bots. WAN management made easy. Main features: NTRadmin Bots, remote control of unattended machines, online inventory, file transfer, remote power on/off, silent deployment, user community.You...
- Software downloads 2008-06-04
- Major Incident Medical Management and Support 10.0.4 (Mobile)
- A stand alone resource that provides practical and easily assimilated information for use at the scene of any major incident. With easier seamless integration of the Major Incident Medical Management and Support principles into local guidance, this resource reflects the internationalisation of Major Incident Medical Management and Support. Major...
- Software downloads 2008-05-09
- Intrusion Detection Using Open Source Tools
- The traditional form of securing the network, the firewall proved to be insufficient. Given the nature and the complexity of the attacks, new ways of protecting the network had to be developed. Intrusion Detection Systems, or shortly IDS are tools to monitor the events occurring in a computer system or...
- White papers 2008-01-01
- Patrolman's Notebook 1.3 (Mobile)
- June-12-2003 This version is now being released as freeware. I will start charging again for version 2. All currently registered users will still be able to upgrade for free.Patrolman's Notebook has been specifically written to assist the mobile patrol officer keep track of alarm responses, reports, and shift incidents. The...
- Software downloads 2001-11-19
- Aegis 5.0 (Windows)
- Affordable and easy to use help desk and incident management system. It will help you organise client requests, change requests and product defects. Whether you are servicing external customers or internal users, Aegis enables you to share information across your company. It's the ultimate competitive advantage, because what you know...
- Software downloads 2001-04-30
Additional Resources
- Firefox 3.5 (Gallery: Ubuntu 9.10 Karmic Koala)
- Re: Ubuntu 9.10 Karmic KoalaSome nice and welcomed touches but not enough on their own to get people to switch. - Especially me!I left the Ubuntu Family when upgrading to the next version failed on ALL levels! The biggest disaster was changing the repositories to point at the new version....
- Discussion threads 2009-11-04
- Needles and haystacks: Balancing precision and recall
- Attivio's Sid Probstein says for traditional search, the conventional model is to return many results to get high recall; somewhere in there are the right answers. But what if you want a more precise answer? Commentary - These terms are bandied about in most every...
- News items 2009-10-29
- Sho Online 20080729 (Windows)
- 'Sho Online' is an online game that is based on one of the four Chinese tales called the 'Fengshen Yanyi'. 'Fengshen Yanyi', is a story that is created based on the real historical events. It merges the conflicts between the Yin and Zhou era to the imaginary world of Taoism....
- Software downloads 2009-10-29
- My 7 favorite Windows 7 features
- I must say ...... your impressive list, just isn't that impressive to me.#1 - Performance boost -- subjective#2 - More restrained UAC -- more duck tape#3 - 64-bit becomes the new default -- had 64 bit for years now#4 - Improved troubleshooting tools -- no comment, biting my tongue#5 -...
- Discussion threads 2009-10-22
- Windows 7 security default worries experts
- How many Windows 7 does it take...How many dribble articles about Windows 7 canthere be in one week.I heard Windows 7 is now helping the economy andit has changed global warming to global cooling.So the polar bears are now SAFE!!! Way to go Windows 7 it is like the messiah...
- Discussion threads 2009-10-22
- Don't tase me in the chest, bro
- Seems like a legal memo to me...It seems to me that when a person receives an electric shock, it doesn't matter where it enters the body, chest, legs, shoulder, neck etc. All the same.Taser is starting to cover it's behind, now that a Canadian judicial enquiry has determined that in...
- Discussion threads 2009-10-21
- Free WiFi from Google - On airplains
- WTF is an "airplain"?Is it the air above Kansas?It is for reasons like your comment......that you are no longer allowed in Kansas !!!RE: Free WiFi from Google - On airplainsWill this be safe... they ban phone and communication devices with a well known reason... and Internet on Plane can be...
- Discussion threads 2009-10-20
- Windows 7 in action: a closer look at Windows XP Mode
- Now that's coolSo XP apps can be run directly on the desktop? Now that's cool :).How is this different than Virtual PC?Ed, I have XP running under MS Virtual PC 2007 on my Vista Business x64 machine. How is this different? I know that I had to supply...
- Discussion threads 2009-10-19
- Commonwealth fined $100k for not mandating antivirus software
- According to a recently published SEC cease-and-desist order, the Commission has recently fined Commonwealth Financial Network $100,000, for not mandating antivirus software on the computers of its representatives, leading to a security incident which took place in November 2008, allowing the cybercriminal behind the attack to place eighteen unauthorized purchase...
- Blog posts 2009-10-19
- Mozilla blocks dangerous MS .NET Firefox add-on
- RE: Mozilla blocks dangerous MS .NET Firefox add-onIf it had to be blacklisted or not I really don't care now. Implementing code without end user permission is enough reason. We all know MS ways so I am glad Mozilla people used this way and hope they keep doing it in...
- Discussion threads 2009-10-19
- Uptime Institute Seminar
- I'm on my way to the Uptime Institute's How to Plan, Justify, and Manage a Major Data Center Project seminar in Atlanta, GA. I hope to meet some of the attendees as well as members of the Institute's staff. Who is the Uptime Institue? Here's how the Institute...
- Blog posts 2009-10-19
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