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incident management (21 results), incident response (5 results), security incident (2 results)
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- KB Help Desk 090828 (Windows)
- This small program is geared for small IT departments that want to maintain a history of support calls and resolutions. You add software and hardware to the database. Enter support call description, error message and resolution. Search for similar previous incidents. Attach any document to the incident so you can...
- Software downloads 2009-07-17
- Reiki: Serviceability Architecture and Approach for Reduction and Management of Product Service Incidents
- There is a significant number of IT failures per year because parts fail, products are used in ways they were not designed for, and humans make errors in using products. These failures result in incidents that product vendors service as a part of the warranty or contracts. Incidents incur significant...
- White papers 2009-04-21
- Pathology Company Reduces Patient Incidents With Mobile Microsoft Suite
- Sullivan Nicolaides Pathology SNP, a leading Australian pathology company, needed a system to manage and monitor incidents that occurred while collecting blood samples from patients. Microsoft Gold Certified Partner Productiv developed a mobile solution hosted by a 'Software as a service' specialist, Emantra, which is based on Microsoft Dynamics CRM...
- Case studies 2008-09-01
- K-12 School District Increases Call-Handling Capacity From 5 to Over 80 Incidents Per Day Using Remote Desktop Support Appliance
- Responsible for all things technology in a school district of 700 employees, 3,000 systems, and 10 sites throughout Minidoka County, Minidoka County School District's three-man IT team had its work cut out. The geographic dispersal of the schools often required travel across the county to resolve support incidents, stretching the...
- Case studies 2008-08-20
- NTRadmin 1.0 (Windows)
- NTRadmin lets you monitor the status of PCs and servers in your network and easily resolve incidents. IT administration tasks can be automated with NTRadmin Bots. WAN management made easy. Main features: NTRadmin Bots, remote control of unattended machines, online inventory, file transfer, remote power on/off, silent deployment, user community.You...
- Software downloads 2008-06-04
- Major Incident Medical Management and Support 10.0.4 (Mobile)
- A stand alone resource that provides practical and easily assimilated information for use at the scene of any major incident. With easier seamless integration of the Major Incident Medical Management and Support principles into local guidance, this resource reflects the internationalisation of Major Incident Medical Management and Support. Major...
- Software downloads 2008-05-09
- Intrusion Detection Using Open Source Tools
- The traditional form of securing the network, the firewall proved to be insufficient. Given the nature and the complexity of the attacks, new ways of protecting the network had to be developed. Intrusion Detection Systems, or shortly IDS are tools to monitor the events occurring in a computer system or...
- White papers 2008-01-01
- Patrolman's Notebook 1.3 (Mobile)
- June-12-2003 This version is now being released as freeware. I will start charging again for version 2. All currently registered users will still be able to upgrade for free.Patrolman's Notebook has been specifically written to assist the mobile patrol officer keep track of alarm responses, reports, and shift incidents. The...
- Software downloads 2001-11-19
- Aegis 5.0 (Windows)
- Affordable and easy to use help desk and incident management system. It will help you organise client requests, change requests and product defects. Whether you are servicing external customers or internal users, Aegis enables you to share information across your company. It's the ultimate competitive advantage, because what you know...
- Software downloads 2001-04-30
Additional Resources
- Web Help Desk Free 9.2.3.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-25
- Web Help Desk Pro 9.2.3.1 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-25
- Can (and will) Microsoft keep Silverlight compatible across platforms?
- The better question is WHEN will it be better for Microsoft to keep it compatible across platforms, and WHEN or under what conditions might it not be better for MS to NOT keep it compatible across platforms.In other works, it is NOT a question of IF, but, at WHAT TIMES...
- Discussion threads 2009-11-24
- Arc Flash Analytic 3.0 (Windows)
- Arc-Flash-Analytic 3.0 has been developed based on IEEE 1584 Guide for Performing Arc-Flash Hazard Calculations as an easy to use and comprehensive tool for calculating arc incident energy, flash protection boundary, determining limited, restricted and prohibited approach boundaries and risk category required by NEC, CEC, and OSHA when work is...
- Software downloads 2009-11-17
- Microsoft admits its GPL violation; will reissue Windows 7 tool under open-source license
- Tar and feather them nt ;-)ntYeah - they made good on GPL2 - tar them anyway!It's Microsoft - hurt them even when they do admit their errors and make good on them!Seriously Dude, see a shrink!A tad serious?Lighten up a bit - a shrink? I will put my mental health...
- Discussion threads 2009-11-13
- 60 Minutes: We're not ready for a cyber war
- Just like 9/11 thousands will have to die Before we give a damn. It's really a shame.and everything workshow's that possible?Unfortuantely, it will take a disasterIn the US, until disater strikes no one will do anything. Once it does happen then there will be screaming for heads to role....
- Discussion threads 2009-11-09
- Incident Response: Speed Can Mean the Difference Between Success and Failure
- When it comes to investigations and incident response speed is all important. The faster an examiner gets the data in a consumable form the faster an incident can be diagnosed and resolved. Even when time to resolution isn't sensitive, response speeds can be critical to ensure that the relevant data...
- White papers 2009-11-05
- Firefox 3.5 (Gallery: Ubuntu 9.10 Karmic Koala)
- Re: Ubuntu 9.10 Karmic KoalaSome nice and welcomed touches but not enough on their own to get people to switch. - Especially me!I left the Ubuntu Family when upgrading to the next version failed on ALL levels! The biggest disaster was changing the repositories to point at the new version....
- Discussion threads 2009-11-04
- Needles and haystacks: Balancing precision and recall
- Attivio's Sid Probstein says for traditional search, the conventional model is to return many results to get high recall; somewhere in there are the right answers. But what if you want a more precise answer? Commentary - These terms are bandied about in most every...
- News items 2009-10-29
- Sho Online 20080729 (Windows)
- 'Sho Online' is an online game that is based on one of the four Chinese tales called the 'Fengshen Yanyi'. 'Fengshen Yanyi', is a story that is created based on the real historical events. It merges the conflicts between the Yin and Zhou era to the imaginary world of Taoism....
- Software downloads 2009-10-29
- My 7 favorite Windows 7 features
- I must say ...... your impressive list, just isn't that impressive to me.#1 - Performance boost -- subjective#2 - More restrained UAC -- more duck tape#3 - 64-bit becomes the new default -- had 64 bit for years now#4 - Improved troubleshooting tools -- no comment, biting my tongue#5 -...
- Discussion threads 2009-10-22
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