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ZDNet Dictionary Definition
- Incident Response
- The follow-up to an unplanned event such as a hardware or software failure or attack against a computer or network. Incident response requires preparation, especially for attacks, because the...
- Full Incident Response Definition >>
ZDNet Resources
- Boulder County Uses Cisco IPICS: County Improves Incident Response
- Using Cisco IPICS, Boulder County personnel can participate in radio talk groups using IP phones, PC clients, or cell phones, improving service effectiveness and incident response.
- Tags: Incident Response, Cisco Systems Inc.
- Webcasts 2007-06-25
- The FAA Improves Incident Response Time and Regulatory Processes
- The Federal Aviation Administration FAA is responsible for ensuring the safety of US air travelers. Its responsibilities including incident response, civil air regulations, safety research, and the air traffic control system. The FAA needed new processes and technologies for improving event response, reducing time and cost to create new regulations,...
- Tags: FAA, Incident Response, Air Traffic Control, Microsoft Corp., Aerospace & Defense, Regulations, Strategy, Manufacturing, Government, Management
- Case studies
Additional Resources
- Nokia and Sun confirm S40, J2ME vulnerabilities
- According to published reports, Nokia and Sun have both confirmed the existence of serious security problems in the Series 40 and Java 2 Platform Micro Edition (J2ME), giving instant credibility to the claims by Polish hacker Adam Gowdiak. Gowdiak left, one of the four LSD researchers who discovered...
- Tags: Nokia Corp., J2ME, Sun Microsystems Inc., Vulnerability, Java, Security, Programming Languages, Software Development, Software/Web Development, Ryan Naraine
- Blog posts 2008-08-21
- Exploit code published for Apache Tomcat flaw
- The United States Computer Emergency Response Team (US-CERT) has raised an alarm for a serious vulnerability in Apache Tomcat, warning that a proof-of-concept exploit is publicly available. The code, posted to Milw0rm.com, exploits a directory traversal vulnerability vulnerability in the way Apache Tomcat handles malformed requests. ...
- Tags: HTTP, XSS, Apache Software Foundation, Exploit Code, Apache Tomcat, Flaw, Open Source, Application Servers, Middleware, Enterprise Software, Software, Ryan Naraine
- Blog posts 2008-08-21
- What SaaS can teach us about customer service
- In the SaaS model, the power is with the customer and vendors need to take a very different approach to both sales and service, here's how to do it says Archie Black, President and CEO of SPS Commerce. Commentary--Software-as-a-Service SaaS is one of the fastest growing segments of...
- Tags: Customer Service, Software-as-a-service, Customer, Software As A Service (SaaS), Cloud Computing, Product Marketing, Customer Relationship Management (CRM), Emerging Technologies, Marketing, Enterprise Software, Software, SaaS, software. customer service, sales, Archie Black, SPS Commerce, Special to ZDNet
- News items 2008-08-20
- Can Adobe mitigate 'clipboard hijack' issue?
- Adobe's product security incident response team PSIRT says it is investigating possible solutions to the clipboard hijack attacks spotted on Flash-based advertisements on high-profile Web sites. A barebones note on the PSIRT blog simply acknowledges the issue and promised more information after the investigation but, by mentioning...
- Tags: Adobe Systems Inc., Security, Ryan Naraine
- Blog posts 2008-08-20
- eBooks volume 3: What is the right price for a device that holds 100s of books?
- Over the past couple weeks, I've been conducting polls about ebooks as I think about doing some publishing. The overwhelming response to the polls has been that there is not a sufficiently broad selection of books available in e-formats, regardless of what format, whether for Amazon's Kindle, the Sony Reader...
- Tags: E-books, Personal Technology, Mitch Ratcliffe
- Blog posts 2008-08-19
- Scammers caught backdooring chip and PIN terminals
- The U.K's Dedicated Cheque and Plastic Crime Unit DCPU have recently uncovered state of the art social engineering scheme, where once backdoored, chip and PIN terminals were installed at retailers and petrol stations in an attempt to steal the credit card details passing through. Originally, before online banking took place...
- Tags: Bank, Terminal, Credit Card, Chip, U.K, PIN, Irish Payment Services Organisation, Sales Channel, Financial Services, Sales, Dancho Danchev
- Blog posts 2008-08-19
- IDF Opening Keynote: Are you listening, Washington?
- Intel chairman Craig Barrett, introduced as the company's chief ambassador, delivered the opening keynote speech at the Intel Developer Forum this morning, highlighting technological innovation and its impact on the globe - just as you'd expect him to do. But Barrett - with a quick apology for briefly jumping into...
- Tags: Education, Washington, Craig Barrett, Intel Corp., Intel Developer Forum, Brian, Telecom & Utilities, Sam Diaz
- Blog posts 2008-08-19
- Psystar fails to meet court deadline again
- Psystar fails to meet court deadline againThey have NOT failed to meet a court deadline!!!"that an extension has been granted"They simply had the date moved.The court permitted it, so it's NOT a "failed to meet a court deadline" thing.Is there no law to stop Bloggers from printing a deliberate lie?Not...
- Tags: Psystar
- Discussion threads 2008-08-19
- Why there's a software support and maintenance revolution underway
- Why there's a software support and maintenance revolution underwayGood article, Larry.Software companies are running out of ways to make you buy their latest version. There just isn't anything in newer versions that increase productivity. So they have to raise their revenue somewhere.I think it is better for companies to hire...
- Tags: Tools & Techniques, Internal IT, database manager, software, maintenance revolution
- Discussion threads 2008-08-19
- Why there's a software support and maintenance revolution underway
- There's a brewing backlash among software customers as big vendors raise their support and maintenance prices. Dennis Howlett has captured an emerging backlash among SAP customers over an enhanced support and its costs. Oracle is doing the same drill. And Mary Jo Foley detailed a "proactive" support...
- Tags: Software, Software Company, SAP AG, Inflation, Dennis Howlett, Dennis, Tools & Techniques, Currency & Foreign Exchange, Management, Finance, Larry Dignan
- Blog posts 2008-08-19
- Is the enterprise ready for cloud computing?
- Guest post: This is a post by Barry X Lynn, CEO of 3Tera, in response to a discussion about whether cloud computing is industrial strength. Lynn can be found on the 3Tera blog. There have been multiple white papers and articles written on the topic -...
- Tags: Application, Data Center, Enterprise, Data Centers, Storage, Cloud Computing, Hardware, Data Management, Larry Dignan
- Blog posts 2008-08-19
- Webcast: Ensuring Continuity of Operations
- Disasters come in all shapes and sizes and you never really know exactly when or how they're going to happen. Unfortunately, they are most likely going to happen at some point in time and how you respond may very well impact the day-to-day operations of your business. One...
- Tags: TechRepublic Inc., Webcast, Disaster, Data Centers, Storage, Hardware, Data Management
- Webcasts 2008-08-19
- (Photos: Training for WMD terrorist attacks)
- (Photos: Training for WMD terrorist attacks)2008 SF Responders WMD Training EventThe ARMY CBRNE response trailer that is referred to in the picture is really a 6-wheeled, Gator-style ATV that is self-propelled by its own engine. The picture of the SWAT officer holstering his pistol in his boot is an absolute...
- Tags: Workforce management, training and certification, WMD terrorist attack, training, photograph
- Discussion threads 2008-08-18
- Searching by color to nibble away at Google.
- Searching by color to nibble away at Google.Must be a slow news day...The reality is, anyone who wants to create such a tool USING Google's index can do so using Google Custom Search. In fact, many are.The fact that someone COULD make a custom search engine using their own...
- Tags: SEARCH, Google Inc., search engine
- Discussion threads 2008-08-18
- Delivering the Olympics: Akamai and Limelight respond
- Akamai disputes Limelight Networks' take on its infrastructure and my recent post, Limelight Networks: Why the Olympics didn't 'Melt' the Internet. Limelight, however, says its implementation facts are accurate and that it absolutely stands behind its words.Keep in mind that the two companies compete fiercely and have different takes on...
- Tags: Olympic Games, Network, Server, Akamai Technologies Inc., Content, Limelight Networks, Internet Service Providers (ISPs), Data Centers, Networking, Internet, Storage, Hardware, Data Management, Jason Perlow
- Blog posts 2008-08-18
- Dell changes gears for a comeback
- Dell changes gears for a comebackComeback? Not for me!As a small business owner with years of expensive experience with DELL, I take serious exception to this hype! Why?Their seriously outsourced inferior support, their attitude towards their customers,Drop dead After you buy another computer Their total animosity towards existing customers looking...
- Tags: Processors, Dell Computer Corp., comeback
- Discussion threads 2008-08-18
- An Event Apart 2008: Day 1
- The antique Palace Hotel in San Francisco houses An Event Apart, a collaboration of interactive presentations about web standards, user experience design, and best practices. The two-day conference features well-known speakers from around the world, including AEA's hosts Jeffrey Zeldman and Eric Meyer. ...
- Tags: Web, Framework, Web Design, Interfaces, Craftsmanship, D, Channel Management, Marketing, Andrew Mager
- Blog posts 2008-08-18
- Apple acknowledges reception problem in iPhone 3G
- According to an email response received from a MacRumors reader purportedly from Steve Jobs, the iPhone 3G connectivity issue affects 2 percent of iPhones shipped and is fixable through a software update. The email response was as follows: We are working on some bugs which affect around...
- Tags: Apple iPhone, Apple Inc., Apple iPhone 3G, 3G, E-mail, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Online Communications, Jason D. O\'Grady
- Blog posts 2008-08-18
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"See how Intel is consolidating down to 8 global data center hubs through the use of consolidation, virtualization and standardization. The initiative is expected to save Intel $1.8B by project completion.
