Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Text Mining for Safety: Develop Your Untapped Reserves of Unstructured Data for Health, Safety and Environmental Improvements
- To ensure the overall health of the enterprise and its safety and environmental conditions, companies prepare and file detailed incident (and near-incident) reports. Monitoring these events and performing timely analysis leads to effective remediation efforts. Many incident management systems are cumbersome and unavailable at the job site, causing some events...
- Tags: Text Mining, SAS Institute, Health Care, Safety, Incident Management
- White papers 2009-07-01
- How to Create an ITIL Service Desk and Incident Management Process
- View Available Dates and LocationsLearn to establish your ITIL implementations with a Service Desk and ITIL-based Incident Management process in this course. Through a series of case studies, classroom discussions, and exercises, you will gain hands-on experience in designing an Incident Management process to manage incidents as they relate to...
- Tags: Service Desk, Incident Management, ITIL, It Services
- Training 2008-11-01
- Incident Scene, Event and Disaster Management: More Effective Response With Wireless Broadband and Rugged Devices
- Public safety agencies have historically relied primarily on voice communication with some use of data. Today, large repositories of vital data are available at all levels. Public safety organizations are demanding the ability to have this information available at every incident. The Department of Homeland Security has articulated a vision...
- Tags: Broadband, Disaster Management, Incident Management, Motorola Inc., Wireless Broadband, Wireless, Safety Organization, Mesh Networking, Broadband Internet, Wireless And Mobility, Networking, Telecommunications
- White papers 2008-04-07
- Marshal Helps Massey University Fight Back Against Spam
- Massey University is one of New Zealand's leading institutes of higher education. The University needed a solution with anti-virus and incident management capabilities as well as content filtering functionality. They sought out a company that offered local support and direct access to developers to provide the solution. By stopping more...
- Tags: Spam, Incident Management, Content Filtering, Marshal, Massey University, Content Management, Enterprise Software, Software
- Case studies 2008-01-10
- ITIL® v2 Practitioner: Support and Restore Management
- View Available Dates and LocationsIn this course, you'll focus on implementing and managing the processes and functions involved in managing exceptions in normal infrastructure control and service delivery, including being able to organize an effective Service Desk function, along with the related Incident and Problem Management processes....
- Tags: Business Operations, Certification, Global Knowledge, Incident Management, It Services, ITIL, Problem Management, Process Improvement, Quality, Service Desk
- Training 2008-01-01
- Reducing the Cost of Security Monitoring
- The presenters of this webcast discuss how organizations can increase network security and stability while lowering the cost of system maintenance and administration while maintaining a healthy balance within their incident management response program. Security is not achieved through the implementation of any single product or feature; nor once achieved...
- Tags: Symantec Corp., Security Monitoring, Incident Management, Security
- Webcasts 2007-11-13
- Local Government Improves IT Operational Efficiency and Effectiveness
- Although Baw Baw Shire Council IT Team had an incident management system, they did not have an up-to-date, internal Frequently Asked Questions FAQ page to direct users to proper channels when reporting incidents. All types of user requests were placed in the same queue, making it difficult for IT engineers...
- Tags: Information Technology, Backlog, Government, Microsoft Corp., Incident Management, Strategy, Management
- Case studies 2007-10-01
- Incident Management - Do's and Don'ts
- This white paper is for IT Service Desk and Helpdesk Managers who are planning to implement a Service Desk based on ITIL principles. The paper will be useful for anyone setting up a new Service Desk on ITIL principles, or moving a current Help Desk to an ITIL based single...
- Tags: Service Desk, Incident Management, Serio, ITIL, Process Improvement, It Services, Help Desk, Quality, Business Operations, It Operations
- White papers 2006-11-29
- Extreme Makeover: Security Manager Edition
- NetIQ Security Manager helps to reduce exposure time by monitoring system changes and user activities, detecting threats and intrusions and automating incident response. The presenter explores the new and exciting upgrades to NetIQ Security Manager. The attendee will receive a comprehensive view of the new product capabilities and features, including...
- Tags: NetIQ Corp., Security Manager, Incident Management
- Webcasts 2006-11-28
- Incident Management: A CA IT Service Management Process Map
- CA's IT Service Management ITSM Process Maps provide a clear representation of the ITIL best practice framework. This paper discusses how to navigate a particular ITIL process journey, reviewing each process activity that must be addressed in order to achieve process objectives. Along each journey careful attention is given to...
- Tags: Service Management, Computer Associates International Inc., Incident Management, ITIL, It Services, Service Level Management, Process Improvement, It Operations, It service Management, Quality, Business Operations
- White papers 2006-06-01
- IT Service Management Driven by Business Objectives: An Application to Incident Management
- This paper addresses the problem of ensuring business-IT alignment. It describes a method and a system for decision support in IT Service Management driven by alignment with the business objectives of the enterprise that the IT supports. The technical proposition, called IT Management by Business Objectives MBO is applicable to...
- Tags: Hewlett-Packard Co., Information Technology, Incident Management, Service Level Management, Strategy, It Services, It Operations, It service Management, Management
- White papers 2005-08-15
- ITIL compliance supports goals, keeps systems running
- ITIL compliance supports goals, keeps systems runningITIL / ITSMHere at the largest corporation in the world - named for its founder, ITSM IT Service Management is being rolled out in 2005 - so this article is spot-on there. Defining the interfaces between the ITIL/ITSM "roles" is the most difficult part....
- Tags: Service level management, IT Services, Change management, Process improvement, IT Service Management, ITIL, incident management
- Discussion threads 2004-11-04
- Incident Management and Automatic Alerting Tools
- Much of the advice regarding Incident Management is an un-stated assumption that the main source of Incidents are calls to the Service Desk. Although this may be true for the great majority of lower impact requests, there are different recommendations for those who have "Event Management" tools in place that...
- Tags: Jupitermedia Corp., Tool, Incident Management, Alerts, Productivity
- White papers 2004-02-23
- Incident Management Overview
- This white paper defines and describes Incident Management IM and explains how to use IM to improve the ROI of the traditionally difficult to justify Disaster Recovery and Business Continuity functions. IM is the process of recognizing events that will affect the business, reacting appropriately to those events, and then...
- Tags: Incident Management, ContingenZ
- White papers 2002-04-20
- Aegis 5.0 (Windows)
- Affordable and easy to use help desk and incident management system. It will help you organise client requests, change requests and product defects. Whether you are servicing external customers or internal users, Aegis enables you to share information across your company. It's the ultimate competitive advantage, because what you know...
- Tags: Defect, Microsoft Windows, Incident, Incident Management, Abacus Systems, Help Desk, It Operations
- Software downloads 2001-04-30
- A Case Study: Georgia's Intelligent Transportation System - NAVIGATOR Systems Integrator Contract
- This case study provides an overview of the Georgia NAVIGATOR systems integrator contract the Georgia Department of Transportation GDOT used to procure system engineering expertise for ITS software development, system support, and testing. The NAVIGATOR program evolved from the need to manage traffic congestion during the 1996 Olympic Games in...
- Tags: Transportation, Netscape Navigator, Incident Management, Web Browsers, Internet
- Case studies
- Magic Service Desk Helps Euler Hermes Standardize Its User Support and Incident Management
- Euler Hermes is the world leader in credit insurance and one of the leaders in the bonding and guarantees business. With the acquisition of the German company Hermes by Euler in France, in 2002, the group had to consolidate its business and financial data by implementing a series of centralized...
- Tags: Service Desk, BMC Software Inc., Incident Management, Euler Hermes, ITIL, It Management, It Services, Service Level Management, Process Improvement, It service Management, It Operations, Quality, Business Operations
- Case studies
- Case Study: L&T's Network Management Solution
- L&T is one of the pioneers in Information Systems in the country, with the installation of an IBM 1401 system way back in 1971. To address the criticality of its operations, L&T Infotech started pursuing a process and a tool to manage its vast and complex infrastructure. The main criteria...
- Tags: Service Desk, Network, Incident Management, Network Management, Indian Express Newspapers, L&T, ITIL, It Services, Process Improvement, Quality, Business Operations
- Case studies
- Illinois Century Network Provides Superior Support With BMC Remedy Solutions
- In 2001, the State of Illinois tied for first place in the Digital States Survey, an award that recognizes excellence in government technology initiatives. A major contributing factor in garnering this prestigious award was the Illinois Century Network ICN, a world-class IP education, training, and electronic information. Needing to replace...
- Tags: BMC Software Inc., Network, Remedy Corp., Incident Management, It Management, It service Management
- Case studies
- BMC Service Desk Express Suite Helps Euler Hermes Standardize User Support and Incident Management
- Euler Hermes, the world leader in credit insurance, and a leader in the bonding and guarantees business, has installed BMC Service Desk Express Suite, a BMC Remedy IT Service Management solution from BMC Software. BMC Service Desk Express Suite is being used to standardize management of Euler Hermes' user support...
- Tags: Service Desk, BMC Software Inc., Incident Management, BMC Service Desk Express Suite, It Management, It service Management
- Case studies
Enterprise Applications
-
Check out some of the easiest and most powerful ways to boost productivity
while saving money on your application infrastructure. See ZDNet's
comprehensive
Enterprise Application
resource center, now!
- New Online Dashboard
-
-
Read about top issues IT decision-makers face every day, plus get cost effective solutions to real life IT problems.
Oracle Topline
-
White Papers and Webcasts
Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
