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		<title><![CDATA[Office Solutions Company Deploys Mobility Solution to Engineers, Helping to Reduce Customer Response Times by More Than Half]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=269136]]></link>
		<description><![CDATA[With thousands of customers calling daily, IKON Office Solutions' call centre staff should have been focused on customer service operations. But with the company's 600 field engineers calling in regularly to pick up new jobs and pass on data, customers often had to wait for a response. IKON engaged Microsoft...]]></description>
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