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Office Solutions Company Deploys Mobility Solution to Engineers, Helping to Reduce Customer Response Times by More Than Half: With thousands of customers calling daily, IKON Office Solutions' call centre staff should have been focused on customer service operations. But with the company's 600 field engineers calling in regularly to pick up new jobs and pass on data, customers often had to wait for a response. IKON engaged Microsoft...; Tags: Job, Microsoft Office, Mobility, IKON Office Solutions, Microsoft Corp., Call Centre, Office Solutions Company, Recruitment & Selection, Human Resources, Workforce Management; Case studies

The Mortgage Warehouse Speeds Loan Processing With Captaris RightFax: The Mortgage Warehouse TMW is a wholesale lender providing service to meet the needs of its brokers and their non-conforming borrowers. A steady stream of documents flow in and out of TMW every day - loan applications, credit reports, rate sheets and more are essential to every transaction. Most of...; Tags: Captaris Inc., Captaris RightFAX, Fax, Mortgages, Finance, Capital Structures; Case studies 2006-11-03
FedEx Trade Networks Opens Borders With IBM Content Management Solution: FedEx Trade Networks is the largest volume U.S. Customs entry filer in North America. The manual methods of documenting international shipments were highly inefficient and cumbersome, resulting in bottlenecks at the clearance centers, extra work for office staff and rising operational costs. To solve its problem, FedEx worked with IBM...; Tags: Network, Borders Books & Music, Federal Express, Content Management, IBM Corp., FedEx Trade Networks, Document Management, Databases, Enterprise Software, Software, Finance, Managerial Accounting, Data Management; Case studies