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Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk

With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the University relies upon its IT systems to ensure that both students and staff can carry out their research studies....

Tags: Supportworks, Information Technology, Hornbill Systems, ICT Support Team, It Services, Strategy, E-mail, Management, Online Communications

Case studies 2008-03-17

Additional Resources

Superior Reliability and Efficiency From Marshal

St Mark's Church School is an independent, co-educational Christian school catering for students from pre-school to year 8. According to the ICT Manager at St Mark's Church School, the school needed a solution that would effectively block spam and malicious payloads, as well as allow the School to enforce its...

Tags: School, Marshall, St Mark, Internet, E-mail, Sales Strategy, Online Communications, Sales

Case studies 2008-08-14

IT work is 'boring,' students

IT work is 'boring,' studentsThey're right. It can be boring.It's nothing like where I came from doing CAD drawings and design work.There's a [i]lot[/i] more boring paperwork in this position then I imagined.Why do you think I stop here from time to time?RE: IT work is 'boring,' studentsIts all in...

Tags: Strategy, information technology, IT Work, job

Discussion threads 2008-06-23

One man's corporate standard--another man's monoculture?

One man's corporate standard--another man's monoculture?Or just turn automatic update on and be done with it.Seems pretty simple...Corporate standardStandards certainly reduce the costs of running an IT department, and since an IT department is a G&A cost center reductions are unqualified Good Things.For example, we're in the process of some...

Tags: Linux, Quality, UNIX, Operating systems, One-Man, Active Technology, DeFacto Standard, monoculture

Discussion threads 2005-08-19

Office of the future circa 2020

Office of the future circa 2020Message has been deleted.Doens't offer much?More like doesn't offer anything. Sorry but a 12 year oild could make these predictions with the same probability of being accurate.I think that is off the markWhile you are right that convergence will occurr and telecommuting will increase...

Tags: Microsoft Office, Reality Check, spa, worker

Discussion threads 2005-06-16

London Borough of Newham Chooses Microsoft Solution Over Open Source as Best Overall Value Option

Newham Council, an innovative and leading-edge local authority in the United Kingdom, was faced with the need to lower cost and risk, while providing a financially predictable, stable, and innovative Information and Communications Technology ICT platform to support its ambitious long-term transformation plans. A multi-disciplinary team under the lead of...

Tags: Microsoft Corp., Microsoft Windows, Microsoft Windows Server 2003, Strategy, Open Source, Operating Systems, Software, Management

Case studies

Fondazione San Raffaele Uses CA's Unicenter Desktop Management Solutions to Better Optimize Their IT Resources

San Raffaele's IT department manages information systems for the entire Foundation, including infrastructures used by the research unit, the university and the health care structures. In December 2003, the Information and Communications Technology ICT team was incorporated directly into General Management, a sign of the new importance that San Raffaele...

Tags: CA Unicenter, Desktop Management, Information Technology, Computer Associates International Inc., San Raffaele, Desktops, It Management, Strategy, Hardware, It service Management, Management

Case studies