ian hendry

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Web 2.0 Expo: the end of the online search driven era?

Web 2.0 Expo: the end of the online search driven era?In the Web 2.0, search is flawedI've been saying for a while that now we have Web 2.0, the collaborative version of the web, search is flawed.Who wanst 292,000,000 pages of content in repose to a simple query when sites...

Tags: SEARCH, Channel management, Ian Hendry, Web 2.0, Internet search, Web

Discussion threads 2009-04-06

Additional Resources

Twitter still not 'serious' enough for business

Maybe......they should change the name to "microblogging". Like "e-mail", you'd send an "m-blog". I would imagine serious business users are a little uncomfortable using the terms "twitter" and "tweet" in a business environment, when "microblogging" sounds so much more business-like.Carl RapsonOthers Love ItI find it funny that people talk like...

Tags: PRODUCTIVITY, Strategy, Obama, Twitter Inc.

Discussion threads 2009-08-26

Free is not a business model

Free is not a business modelPutting mium in free-miumHi Phil,Excellent post. I share your shock about people's mis-characterization of the importance of "free," particularly in SaaS business models.One minor comment on freemium models. As I talk to "Web 3.0" as you call it entrepreneurs, I realize that the...

Tags: Strategy, Entrepreneurship, business model, advertisement, social networking

Discussion threads 2009-07-06

Too many social networks? GizaPage puts them all into one social home page

Too many social networks? GizaPage puts them all into one social home pagewe should be subscribing to the personnot to the person on a particular site.In other words, we need to be able to publish from a single location, like our own PC or cloud space. We put out...

Tags: NETWORKING, GizaPage, social networking, network, social home page

Discussion threads 2009-06-30

Intel publishes social media guidelines for its employees

Intel publishes social media guidelines for its employeesTelstra's Social Media 'Guardrails' - the 3 RsYou might also be interested in the social media policy Australian telco/isp Telstra my client released earlier this year: http://www.nowwearetalking.com.au/opinion/blog-how-the-3rs-empower-telstra-staff-online-225Telstra's social media 'guardrails' are designed to protect both the brand and employees, and focus on the...

Tags: social media, social media guideline, Intel Corp.

Discussion threads 2009-06-24

Three reasons companies fear social media ??? and why they shouldn???t

Three reasons companies fear social media ??? and why they shouldn???tEnterprise toolsSecurity and efficiency are the most important elements to a corporations. They worry that information will leak, and they worry that their employees will not utilize the tools correctly and professionally, which would lead to a drop in efficiency...

Tags: PRODUCTIVITY, Recruitment & Selection, social media, Tweeter Home Entertainment Group Inc., social networking, Facebook, customer service, tool, network

Discussion threads 2009-05-05

Are social networks the next-gen commerce, CRM hubs?

Are social networks the next-gen commerce, CRM hubs?There's some related academic research on social commerceSeehttp://www.marketingpower.com/AboutAMA/Documents/JMR_Forthcoming/Deriving_Value_from_Social.pdfAcademic article forthcoming at the Journal of Marketing Research by Andrew Stephen (Columbia Business School, now INSEAD) and Olivier Toubia Columbia Business School.Disclosure: I'm Andrew Stephen. This research that we have done might be interesting to...

Tags: Marketing research, network, Columbia Business School, social networking, CRM

Discussion threads 2009-04-27

Zoho goes gadget happy; Brings apps to social networks

Zoho goes gadget happy; Brings apps to social networksWhy?Would it be impertinent of me to ask WHY you'd want Zoho apps embedded within Facebook?Open Social is neat, but when I hear about apps you can take anywhere I find myself asking what the motivation is to do that. Is...

Tags: Open Social, network, Zoho, social networking

Discussion threads 2009-04-16

Is Facebook an unsafe environment for business?

Is Facebook an unsafe environment for business?Facebook Connect is the answerFirst of all, ANY business where the only plan is a parasitic reliance on the existance and performance of another company is setting itself up for a fall. It may seem unlikely that the beat you live off is...

Tags: environment, Facebook, unsafe environment

Discussion threads 2009-04-03

Recovery 2.0 - Where Web 2.0 Really Accelerates

Recovery 2.0 - Where Web 2.0 Really AcceleratesNot a gold rushAn interesting article, if only for it being the first intellectual and considered piece on the demise of at least some Web 2.0.I share a view that a lot of Web 2.0 is pure folly - an opportunity for a...

Tags: Channel management, Web 2.0, Web, Recovery 2.0

Discussion threads 2009-03-23

Twitter and identity theft

Twitter and identity theftTwitter especially vulnerableI'd be interested in any details of how the hack was done, but this can't surprise anyone. Twitter is made especially vulnerable by the many third party sites which interface with Twitter, requiring users to enter their Twitter name and password before they'll work....

Tags: Twitter, identity theft

Discussion threads 2009-03-09

Do We Really NEED CRM 2.0?

Do We Really NEED CRM 2.0?what is CRM?After reading first two sentences i give up on articleRE: Do We Really NEED CRM 2.0?Great post. I really think it doesn't matter whether one vendor is able to provide the complete "CRM 2.0 solution". Similar to closed-loop marketing, the productivity comes,...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM

Discussion threads 2009-03-06

Google CEO Schmidt: China 'obvious prize,' Twitter 'poor man's e-mail system'

Google CEO Schmidt: China 'obvious prize,' Twitter 'poor man's e-mail system'Google CEO Schmidt: China 'obvious prize,' Twitter 'poor man's e-mail systeEric Schmidt considers himself a computer scientist? That's a laugh. I always considered him a con-man as he steals your privacy, sells it to other companies and makes a...

Tags: obvious prize, Twitter, Google Inc., e-mail

Discussion threads 2009-03-03

Imagine if Twitter became a Google App

Imagine if Twitter became a Google AppBrilliantThis makes TOO much sense. Twitter and Google would be natural partners, and I wouldn't doubt that behind the scenes there is some chatter going on about this. We shall see.-Craighttp://www.twitter.com/ckanalFounder/editor http://www.breakingtweets.comNo advertisingTwitter is backed by a large trust fund of money....

Tags: Twitter, Google Inc.

Discussion threads 2009-02-27

Twitter and the dangers of clickjacking

Twitter and the dangers of clickjackingMore InformationI provide some technical details and a demo that shows how it works for anyone who is interested:http://shiflett.org/blog/2009/feb/twitter-dont-click-exploitClickjack could really screw up DTVYou'd never get the correct channel.Could you imagine purchasing firewall equipment for your Television?"Today DTV just got hit by a Malware Trojan...

Tags: TVs, TV & Home Theater, Twitter

Discussion threads 2009-02-12

Using Web 2.0 to reinvent your business for the economic downturn

Using Web 2.0 to reinvent your business for the economic downturnAn easier way to start the ball rollingI agree with your article in general Dion, but there is much you say that will be scary to people looking for comfort in these troubled times.A top to tail integrated approach to...

Tags: Using Web 2.0, Web 2.0, Web

Discussion threads 2009-01-30

Salesforce.com rolls out 'Service Cloud,' eyes social networking connections

Salesforce.com rolls out 'Service Cloud,' eyes social networking connectionsA start at last...Salesforce.com does not lead the customer services cloud spade -- and this is really an SaaS play, rather than cloud as such, where they trail RightNow -- but I share their conviction that social networks are key to CRM...

Tags: Sales force management, IT Services, Salesforce.com Inc., social networking

Discussion threads 2009-01-15

Twitter, I'm cheating on you with Facebook

Twitter, I'm cheating on you with FacebookMenage Trois Is Not So BadWhy not have a threesome with Twitter and Facebook? Integrate your Twitter within your Facebook. My loyalty is with FriendFeed, but I guess I understand where FF is coming from. I am high maintenance as well. ...

Tags: Facebook, Twitter

Discussion threads 2009-01-14

Facebook Connect: The masses and the fishbowl

Facebook Connect: The masses and the fishbowlWould prefer to see OpenSocial develping fasterA really interesting observation Larry.As CEO of a niche social network I have long been hoping for an initiative to make my sites easier to sign up to (since the week in may when Facebook Connect and Google...

Tags: Facebook

Discussion threads 2008-12-01

CRM 2009 Forecast - Part 1 -Sticking My Neck Out

CRM 2009 Forecast - Part 1 -Sticking My Neck OutSocial CRMPaul – enjoyed catching up yesterday. Traditional CRM is certainly evolving to address shifts in consumer expectations and this will continue as the bar for delivering great customer experiences continues to rise. An organization that isn't thinking, at least at...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM system

Discussion threads 2008-11-25