hp openview service desk process insight Resources

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HP OpenView Service Desk Process Insight Software 1.1: HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management ITSM and IT Infrastructure Library ITIL processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by...; Tags: Service Desk, Software, Hewlett-Packard Co., HP OpenView, HP OpenView Service Desk Process Insight, ITIL, Help Desk, Utility Computing, It Management, It Services, Call Centers, It Operations, It service Management; White papers 2005-09-01

Can HP OpenView Service Desk and Alignability Provide ITIL Out-of-the-Box?: This webcast covers the HP ITSM Express Pack on the basis of HP OpenView Service Desk (versions 4.5 and 5.0) as well as the Alignability process model. It provides an insight into HP ITMS Express Pack and outlines the added value if used with Alignability under HP OpenView Service Desk....; Tags: Service Desk, Hewlett-Packard Co., HP OpenView, It Services, ITIL, Utility Computing, It Management, It service Management; Webcasts
ING Service Centre Budapest: Process Visibility Ensures Service Delivery Excellence: Real-time visibility into its processes enables ING Service Centre Budapest to precision-tune its resource allocation in line with business requirements. The underlying solution - HP OpenView Service Desk Process Insight - supervises the execution of workflows in real time, generating alerts for corrective action as soon as handling times along...; Tags: Hewlett-Packard Co., ING Group, Service Level Management, Process Improvement, Utility Computing, It Management, It Operations, It service Management, Quality, Business Operations; Case studies