hp itsm software

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HP ITSM Software Optimises Business Processes at ZithaKlinik Boosting Service Delivery

ZithaKlinik wanted a reliable IT Service Management ITSM platform to boost service delivery and quality to internal and external customers. ZithaKlinik launched an IT Optimisation by Process Management ITOP project. Exigo Consulting conducted an in-depth IT Infrastructure Library ITIL maturity assessment following ISO 15504 and customised ITIL training. ZithaKlinik deployed...

Tags: Software, Business Process, Hewlett-Packard Co., Information Technology, HP ITSM Software, ITIL, It Services, Process Improvement, Service Level Management, Strategy, Quality, Business Operations, It Operations, It service Management, Management

Case studies 2009-07-01

Additional Resources

New HP ITSM Software Boosts Time-to-Resolution and Service Level Delivery at Major Managed Services Provider

InTechnology plc, a leading UK provider of IT and telecommunications managed services, offers a diverse portfolio of hosted voice and data services via its quality, end-to-end Internet Protocol IP network. InTechnology plc wanted to align its business processes more closely with IT Infrastructure Library ITIL and offer customers improved service...

Tags: Software, Hewlett-Packard Co., InTechnology Plc., ITIL, It Services, Service Level Management, Managed Hosting, Process Improvement, Strategy, It Operations, It service Management, Quality, Business Operations, Management

Case studies 2009-04-01

Business Intelligence for the CIO Services: Performance Management and Analytics Services From HP

When it comes to Business Intelligence BI for the CIO, it is hard to beat deep, focused expertise in BI solutions combined with understanding of IT management tools and HP Labs research aimed specifically at analytics for IT. Its HP Global Methods for BI, developed specifically for business intelligence program...

Tags: Hewlett-Packard Co., Performance, Analytics, Information Technology, Performance Management, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management

White papers 2009-04-01

Lubrizol's Service Management Transformation: Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework

When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems IS organization. It needed to Implement ITIL/ITSM-based framework for technology services in timely and...

Tags: Education, Software, Service Management, Hewlett-Packard Co., Tool, Lubrizol, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations

Case studies 2009-04-01

Combining HP Education, Software Tools, and ITSM Services Minimizes Risks, Speeds Adoption of ITIL-Based Framework

When The Lubrizol Corporation, an Ohio-based global specialty chemical company serving the transportation, industrial, and consumer markets, first became interested in technology service management, its focus was confined to the infrastructure of the company's Information Systems IS organization. Lubrizol Corporation wanted to implement ITIL/ITSM-based framework for technology services in timely...

Tags: Education, Software, Hewlett-Packard Co., Tool, ITIL, Service Level Management, It Services, Process Improvement, It Operations, It service Management, Quality, Business Operations

Case studies 2009-04-01

New HP ITSM Software Supports Business Change at South African Telecommunications Giant

Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and ensure that it is able to meet the demands of a new converged network services business. Vodacom South Africa conducted...

Tags: Software, Hewlett-Packard Co., Vodacom, VOIP, Cellular Phones, Wireless And Mobility, Telecommunications, Networking, Consumer Electronics, Personal Technology

Case studies 2009-03-01

KBC Utilizes HP Software's Open Architecture to Streamline Merger - Achieves Avoidance of 78 FTEs and 456% ROI

Having fully integrated IT was a top priority for the new KBC organization. After the 1998 merger, the company had to consolidate three separate IT organizations, integrating a myriad of management suites that made up its combined ICT Information and Communications Technology infrastructure. KBC embarked on a detailed analysis of...

Tags: Software, Hewlett-Packard Co., Merger, Streamline, ROI, KBC, Service Level Management, Mergers & Acquisitions, Change Management, It Services, Strategy, Tools & Techniques, It Operations, It service Management, Investment, Finance, Management

Case studies 2007-11-27

HP Business Services Management Solutions for SAP Environments

The HP Manufacturing and Distribution Industries Business Services Management BSM solution powered by HP software in combination with SAP Solution Manager and applications, answers key marketplace requirements. The solution combines HP hardware and software, along with those of leading solution partners, as well as comprehensive consulting, assessment, solution design and...

Tags: Hewlett-Packard Co., Environment, Business Service, SAP AG, ITIL, Service Level Management, It Services, It Operations, It service Management

White papers 2007-04-01

HP OpenView Service Desk Process Insight Software 1.1

HP OpenView Service Desk Process Insight is an HP OpenView Business Process Insight solution to monitor the IT Service Management ITSM and IT Infrastructure Library ITIL processes managed by HP OpenView Service Desk solution. HP OpenView Service Desk Process Insight software provides real-time visibility into the ITIL processes managed by...

Tags: Service Desk, Software, Hewlett-Packard Co., HP OpenView, HP OpenView Service Desk Process Insight, ITIL, Help Desk, Utility Computing, It Management, It Services, Call Centers, It Operations, It service Management

White papers 2005-09-01

ITIL getting vendors on the same page

ITIL getting vendors on the same pageITIL with Microsoft slant = MOFThe Microsoft Operations Framework MOF, the Microsoft spin on ITIL, includes SME's directly tied to the daily processes of building supporting and optimizing the Microsoft infrastructures most businesses really use to perform their missions. If more large IT...

Tags: Process improvement, IT Services, SMB/SME, UNIX, ITIL, Microsoft Operations Framework, Microsoft Corp.

Discussion threads 2005-06-02

Improving Your IT Service Management: Using HP OpenView Software and the HP IT Service Management Reference Model to Design and Deliver Exceptional IT Services

Increasingly, IT organizations are finding that they must evolve into trusted service providers that can adapt on demand - and offer the cost-effective, reliable, flexible IT services required for business initiatives. To facilitate this transformation, many companies are turning to IT Service Management ITSM, an approach that uses best practices...

Tags: Software, Service Management, Hewlett-Packard Co., Information Technology, HP OpenView, Service Level Management, It Services, Strategy, It Operations, It service Management, Management

White papers 2005-06-01

Microsoft lays out management software plan

Microsoft lays out management software planLong road to catch upFinally Microsoft is entering into the ITSM ITIL arena with product.Just that, HP and others, have an incredible advantage over MS. Lots of installation and field experience to prove a model develop 20 years ago.re : MS aims to streamline Windows...

Tags: Tools & Techniques, Operating systems, DSi, Microsoft Corp., Software Assurance, software, Microsoft Windows

Discussion threads 2004-03-16