hp itsm assessment services Resources

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HP ITSM Assessment Services: Helping You Reach the Levels of Service Your Business Requires: HP ITSM Assessment Services are designed to help you achieve the IT service levels your business requires by reducing operational risks from all sources, including people, processes, and technologies. HP ITSM Assessment Services address everything from strategic business/IT alignment and operational process effectiveness to management of technology and the IT...; Tags: Hewlett-Packard Co., Assessment Services, HP ITSM Assessment Services, It Services, Service Level Management, It Operations, It service Management; White papers 2005-06-24

HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines: Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old...; Tags: Service Management, Hewlett-Packard Co., ROI, HP IT Service Management Solution, Help Desk, Call Centers, It Services, Service Level Management, Roi/Tco, It Operations, It service Management, Finance, Managerial Accounting; Case studies 2009-07-01
HP Business Services Management Solutions for SAP Environments: The HP Manufacturing and Distribution Industries Business Services Management BSM solution powered by HP software in combination with SAP Solution Manager and applications, answers key marketplace requirements. The solution combines HP hardware and software, along with those of leading solution partners, as well as comprehensive consulting, assessment, solution design and...; Tags: Hewlett-Packard Co., Environment, Business Service, SAP AG, ITIL, Service Level Management, It Services, It Operations, It service Management; White papers 2007-04-01

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