hp it service management solution

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

HP IT Service Management Solution Provides Return on Investment Inside 18 Months at Austrian Airlines

Austrian Airlines needed to enhance IT staff accountability, cut resolution times and generate cost savings. Austrian Airlines engaged HP ITSM Assessment Services to baseline current processes against industry best practices and identify gaps. HP Services developed a bespoke on-call automated helpdesk tool and transitioned Austrian Airlines over from the old...

Tags: Service Management, Hewlett-Packard Co., ROI, HP IT Service Management Solution, Help Desk, Call Centers, It Services, Service Level Management, Roi/Tco, It Operations, It service Management, Finance, Managerial Accounting

Case studies 2009-07-01

Additional Resources

Cisco Buys Tandberg on its way to be your B2B video conferencing partner

I spent a day with Tandberg management last week and came away very impressed with some things I can't share and also some things that I can share. Tandberg has: Great HD videoconferencing solutions in room-sized all the way down to Webcam. Yep, a Webcam image looks...

Tags: Video Conferencing, Video, Cisco Systems Inc., B2B, Tandberg, Business Person, Corporate Communications, Marketing, Ted Schadler

Blog posts 2009-10-01

The coming "big crunch" - IT systems will start failing on a large scale

ScaremongeringAll that was missing - the placard reading 'The End of the World is Nigh'.So my critical, clustered systems are going to start failing are they? Why did I cluster them then?My RAID arrays are going to start failing are they? Why did I go RAID then? And have I...

Tags: RAID, Hewlett-Packard Co., IT System, power supply, information technology, hardware

Discussion threads 2009-09-29

Xerox buys ACS; Makes its big services bet

ASCII/xerox allianceASCII group the worlds oldest group of solution providers has teamed with xerox in print managed services in the smb spaceRE: Xerox buys ACS; Makes its big services betI work for ACS. I was a bit surprised to get this news this morning.What Makes This Deal Different Larry ?...

Tags: Document management, Outsourcing, Xerox Corp., ACS, big service

Discussion threads 2009-09-28

News to know: Twitter DMs; New Neutrality; Zimbra; Dell-Perot; Palm; Foursquare

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Michael Krigsman: Are Twitter direct messages safe? Richard Koman: FCC to announce net neutrality principles ...

Tags: Google Inc., Larry Dignan, Dell Computer Corp., Twitter Inc., Information Technology, Palm Inc., Dana Blankenhorn, Andrew Nusca, Zimbra, Mary Jo Foley, Net Neutrality, Perot Systems Corp., Microsoft Corp., Sam Diaz, Service-Oriented Architecture (SOA), Serial ATA, Corporate Law, Web Services, Strategy, Enterprise Software, Software, Storage, Hardware, Business Operations, Management

Blog posts 2009-09-22

HP to Cut Loose its BPO operations?

Why sell what you just bought? A recent Channel Insider article raised the concern that HP might sell off or shutter some of its outsourcing business. Specifically, the article speculated on the BPO operations that EDS brought into the firm as part of HP’s acquisition of EDS....

Tags: Hewlett-Packard Co., BPO, Business Process Outsourcing (BPO), Outsourcing, It Services, It Operations, Business Operations, Outsourcing & Subcontracting, Brian Sommer

Blog posts 2009-09-07

Is Nokia losing focus by now expanding into the PC market with the Booklet 3G?

Too early to tell, but.....Nokia runs the risk of becoming an "also ran" in a new and unfamiliar market. A better move IMHO would be to come out with a revolutionary Linux powered smartbook at a sub-netbook price. Nobody knows for sure where the mobile convergence is heading, but this...

Tags: Cellular phones, Desktops, Operating systems, PC, Nokia Corp.

Discussion threads 2009-08-24

IBM launches integrated mainframe packages for payments, data warehousing and SOA

IBM on Friday announced a lineup of integrated mainframe, software and services packages designed for specific tasks like data warehousing, service oriented architecture and transactions. The announcement highlights the latest hardware trend---vendors are increasingly pushing function specific hardware optimized for a certain task. Teradata, Oracle's Exadata machine,...

Tags: Data Warehouse, Payment, SOA, IBM Corp., Mainframes, Servers, Hardware, Larry Dignan

Blog posts 2009-08-14

VMware's vision: Clouds everywhere

While I was making my way out to San Francisco for OpenSource World/Next Generation Datacenter/Cloudworld, VMware issued a press release stating that they were acquiring Spring Source, a supplier of Platform as a Service offerings. This, I believe, opens the door for VMware to offer a nearly complete, end-to-end solution...

Tags: Solution, Data Center, Open Source, PaaS, Vision, Supplier, VMware Inc., Tool, SpringSource, Spring Framework, Data Centers, Virtualization, Cloud Computing, Storage, Hardware, Data Management, Dan Kusnetzky

Blog posts 2009-08-12

Absolute Software downplays BIOS rootkit claims

Absolute Software downplays BIOS rootkit claimsDenies any wrongdoing, surprise there ...Not likely they would come out and just admit that there software is a giant bleeding hole, would they?Every HP and Dell our company owns is on that list, and it's making our top management VERY UNHAPPY. And the fact...

Tags: Rootkits, Auto-Complete, Absolute Software, rootkit claim, BIOS rootkit claim, BIOS, rootkit

Discussion threads 2009-08-05

Stories that warrant watching: SPSS, HP, Acer, Google, SAP, Oracle, NetSuite

Wedding bells for a Chicago software firm Last week, IBM offered to pay $1.2 billion for SPSS, nee Statistical Package for the Social Sciences. SPSS was one of those niche firms with a lot of brilliant folks on board. They possessed a number of slick apps that...

Tags: Google Inc., Software-as-a-service, Hewlett-Packard Co., Oracle Corp., NetSuite Inc., SPSS Inc., SAP AG, Acer Inc., Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Brian Sommer

Blog posts 2009-08-03

HP Storage Essentials: Delivering on the Promise of Storage Automation

Today's IT service is very complex. To support the agility and performance goals demanded by the business, IT needs to automate the processes that manage the IT service infrastructure. Without automation, IT processes incur co-ordination latencies and are error prone. HP Storage Essentials is a comprehensive storage resources management solution...

Tags: Hewlett-Packard Co., Automation, HP Storage Essentials, Storage, Hardware

White papers 2009-08-01

News to know: Microsoft, Yahoo; AMD; Apple

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Mary Jo Foley: Who will get the Windows 7 bits and when? Microsoft's fiscal 2010 game plan: Seven must-see...

Tags: Apple iPhone, Yahoo! Inc., Apple Inc., SOA, Microsoft Corp., Advanced Micro Devices Inc., Microsoft Windows 7, Service-Oriented Architecture (SOA), Smart Phones, Microsoft Windows, Web Services, Middleware, Enterprise Software, Software, Consumer Electronics, Personal Technology, Operating Systems, Larry Dignan

Blog posts 2009-07-22

Savvis on Cisco's Unified Computing System

Bryan Doerr, Chief Technology Officer, Savvis and I communicated about Cisco's Unifed Computing System UCS. Here are his answers to some questions that were posed to him.  Since Savvis currently operates 29 data centers (a total of 1.4 million square feet of space), his views could be seen as...

Tags: Data Center, Virtualization, Environment, Cisco Systems Inc., Savvis Communications, Data Centers, Servers, Storage, Hardware, Data Management, Dan Kusnetzky

Blog posts 2009-07-20

Wyse releases virtual desktop accelerator

Wyse has launched a virtual desktop accelerator and hopes that will open the door to greater acceptance of the concept of a hosted virtual desktop environment. One of the key inhibitors in the past have been overall performance due to transmission latency and loss of data that required retransmission. Wyse,...

Tags: Desktop, Data Center, Virtual Desktop, Wyse Technology Inc., Data Centers, Storage, Desktop Virtualization, Virtualization, Hardware, Data Management, Dan Kusnetzky

Blog posts 2009-07-13

HP unveils financial planning and analysis solutions designed to both optimize and modernize IT operations

LAS VEGAS -- Hewlett-Packard HP today unveiled its new HP Financial Planning and Analysis (FP&A) solutions, aimed at recession-beleaguered IT executives who need to cut costs, prepare for a service-based future, and run their departments like a business -- all at the same time. FP&A is part...

Tags: Financial Planning, Hewlett-Packard Co., Financial, Information Technology, Analysis, FP&A, Business Leader, Strategy, Management, Dana Gardner

Blog posts 2009-06-16

MediaSmart Server LX195

Ranging between $375 and $399, the 640GB HP MediaSmart Server LX195 is the best sub-$400 NAS server you can find in terms of value, performance, and features. It comes with a great set of features and a remote connection that's easy to set up and use. The server can automatically...

Tags: Network-attached storage (NAS), Storage, power button, MediaSmart Server LX195, NAS, NAS server, HP MediaSmart, HP MediaSmart Server, server

Product reviews 2009-05-27

Hooray! Oracle acquisition of Sun makes perfect sense

Hooray! Oracle acquisition of Sun makes perfect senseYou said ..."Open source, too, may take a hit, as I don?t expect Unbreakable Linux to remain Oracle?s point on the OS arrow. Solaris will be the prime OS, meaning Oracle?s channel pipeline to Red Hat will shrink."As one WHO has a TON...

Tags: Mergers & Acquisitions, Linux, Corporate law, Sun Solaris, OPEN SOURCE, Operating systems, UNIX, Sun Microsystems Inc., Oracle Corp., Oracle acquisition, Hooray, acquisition, IBM Corp.

Discussion threads 2009-04-20

What Sun can do now - and why you should help.

What Sun can do now - and why you should help.See where Open Source leads Sun to?The last decade marks the global failure to practice open source as a business model. The saddest part was that it happened despite people warned them not to go that route.Don't know what to...

Tags: Sun Solaris, Research & Development, OPEN SOURCE, Sun Hardware, Sun Microsystems Inc.

Discussion threads 2009-04-18

New HP ITSM Software Supports Business Change at South African Telecommunications Giant

Vodacom South Africa wanted a more sophisticated, service-orientated tool to manage incident and change more effectively to stay abreast of the growing maturation levels of their mobile network business and ensure that it is able to meet the demands of a new converged network services business. Vodacom South Africa conducted...

Tags: Software, Hewlett-Packard Co., Vodacom, VOIP, Cellular Phones, Wireless And Mobility, Telecommunications, Networking, Consumer Electronics, Personal Technology

Case studies 2009-03-01