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SOA + BPO = Chaos: SOA and BPO business process outsourcing aren't a natural match, apparently. Some think the two together can even unleash the forces of chaos. Writing in Information Week, Howard Baldwin describes a financial-services firm's risk management application that blew apart and failed to time and economic savings that were promised. ...; Tags: system-management application, business process, Howard Baldwin; Blog posts 2005-09-13

Excerpt: Marketing 2.0 From CRM at the Speed of Light 4th Edition: I'm going to try something out here. I am ready to cringe as the tomatoes and old iPods are thrown at me, or the praise is showered on me...oh, wait, that's someone dumping buckets of tar over my head. I'm providing an advance excerpt of Chapter 13 of CRM...; Tags: Advertisement, Attention, CRM, New Competition, Engagement Rating, Marketers, Marketing Professional, Marketing Research, Marketing, Paul Greenberg; Blog posts 2009-05-29

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