hosted crm solution

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Hosted CRM Solution Provides Lucrative Revenue Model for Channel Partners

After losing nine CRM solution deals in a row to competitors offering Salesforce.com, managers adopted a hosted solution business model. They built out the infrastructure to economically support hosted instances of Microsoft Dynamics CRM. Over time, their approach proved itself, and today the company's channel partners can offer more customized...

Tags: Revenue, Hosted CRM, Microsoft Corp., Channel Partner, CRM, Hosted CRM Solution, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies 2008-07-01

Additional Resources

On-Demand CRM Offering Expands Customer Base, Wins More Business, Adds to Bottom Line

Project Hosts discovered that there was demand for a better Customer Relationship Management CRM solution than was available from its competitors, such as Salesforce.com. Essentially, companies wanted the rapid deployment and cost-effective qualities of a hosted solution along with the rich customization and integration capabilities usually found only in an...

Tags: Ascentium Corp., Solution, On-demand, Microsoft Corp., Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-09-16

Interesting things I've been briefed on lately...

NetSuite, CA, iTrade Network, Meridian Project Systems, UC4, Project Open,.... NetSuite has some new financial consolidation/planning functionality in their SaaS solution. It permits global firms to handle currency conversion. Adaptive Planning’s software is at the core of this solution. This technology does not currently use...

Tags: Food, Open Source, Information Technology, NetSuite Inc., Computer Associates International Inc., iTrade Network, Meridian Project Systems, UC4, Food & Beverage, Manufacturing, Brian Sommer

Blog posts 2009-09-15

Bosch Security Systems Boosts Marketing Abilities With Access to Comprehensive Customer Data

Bosch Security Systems wanted to replace the company's disparate customer and prospect databases that operate across multiple countries with a centralized solution that provides comprehensive and standardized customer information and increase the company's lead-to-opportunity conversion rate. The challenge was to enable the company to develop and execute customer specific marketing...

Tags: Microsoft Access, Oracle Corp., Sales Strategy, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software

Case studies 2009-09-01

NEC Unified Solutions, Inc. Standardizes Data Across Multiple Sales Channels With Hosted Solution

NEC Unified Solutions wanted to unify sales, forecast, and pipeline data to gain a single view across various sales channels, including direct sales and resellers across North America and standardize sales processes and consolidate various legacy and third-party Customer Relationship Management CRM applications from multiple acquisitions. The challenge was to...

Tags: Solutions Inc., NEC Corp., Sales Strategy, Sales Force Management, Sales

Case studies 2009-09-01

Salesforce.com fires back at Oracle in SaaS war

Diversity rulesIt's good to see choice in the market place, some companies ourselves included elected to cancel the subscriptions in favour of managing our own hosted CRM from WiredContact in the UK. The control we had was the significant deciding factor not the cost. Having said that we spent less...

Tags: Software as a Service (SaaS), Managed hosting, Sales force management, Salesforce.com Inc., Oracle Corp., software-as-a-service

Discussion threads 2009-08-21

High-End Real Estate Company JBMRA Puts Brokers in Prime Position to Increase Sales with Microsoft Dynamics CRM Live

JBMRA—Sperry Van Ness Institutional JBMRA specializes in the marketing of high-end real estate properties in the Unites States. Agents and brokers accessed the firm's Office Outlook public folders and records kept in Office Excel spreadsheets. JBMRA needed to migrate to an effective long-term CRM solution, and chose Microsoft Dynamics® CRM...

Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Broker, Microsoft Corp., Sales, CRM, Real Estate, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Business Operations, Marketing, Software

Case studies 2009-08-01

Steelcase Werndl AG Raises Efficiency and Profitability at With Customer Relationship Management Solution

Steelcase Werndl AG wanted to make Customer Relationship Management CRM data available ad hoc for European branch offices and enable the exchange of data from multiple divisions and other systems. The challenge was to consolidate forecast information automatically and provide mobility, as three quarters of users work in the field....

Tags: Oracle Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2009-08-01

Sapphire 09 Live: Smart business plans, moral benchmarks

SAP is always a bit of a conundrum to me. They have extraordinarily talented people, an incredibly deep product portfolio that they are always extending, more often than not make good acquisitions that take some time but work out all in all, and seem to be actually dedicated to transforming...

Tags: Sustainability, SAP AG, Paul Greenberg

Blog posts 2009-05-13

Identikey Server 3.1: Strong Authentication Solution for On-Demand Applications and SaaS

Software deployments are shifting from a traditional approach where programs are installed on individual computers towards a web model. With the increased performance, availability, and stability of the current Internet infrastructure, other software deployments have become possible, such as Hosted Applications. Better known as "SaaS" or "On-Demand", these applications reside...

Tags: Software, Software-as-a-service, On-demand Application, VASCO, On-demand, Authentication, Data Security, Software Deployment, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Tools & Techniques, Security, Emerging Technologies, Management

White papers 2009-04-29

Microsoft Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management (Level 100)

Customer Relationship Management CRM is a company-wide business strategy focused on improving interactions with customers. Whether one deploy a CRM solution as an on-premise application housed within the own servers or take advantage of a hosted solution that delivers the software as a service is an important choice that one...

Tags: Microsoft Dynamics, Webcast, Information Technology, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Software As A Service (SaaS), Enterprise Software, Strategy, Software, Marketing, Emerging Technologies, Management

Webcasts 2009-04-23

Dynamics Webcast: How to Choose Between Hosted and On-Premise Customer Relationship Management

Customer relationship management CRM is a company-wide business strategy focused on improving interactions with customers. Microsoft gives you the power of choice with both on-premise and on-demand CRM solutions through Microsoft Dynamics® CRM and Microsoft Dynamics® CRM Online. In this webcast, we concentrate on the benefits of each and the...

Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Download resources 2009-04-23

Accounting Software Firm Expands Market Share After Switch to Microsoft Solutions

Founded in 1977, Mitchell Humphrey Software is an Independent Software Vendor ISV that specializes in the development of accounting applications for businesses and non-profit organizations. To maintain an advantage over its competition, Mitchell Humphrey began looking for ways to expand into the governmental marketplace, specifically the areas of municipal licensing...

Tags: Accounting, Software-as-a-service, Software Company, ISV, Microsoft Corp., Software As A Service (SaaS), Operational Accounting, Managed Hosting, Financial Services, Cloud Computing, Emerging Technologies, Finance

Case studies 2009-01-22

Education Software Company Uses Enhanced CRM System to Offer Customers Choices

CourseMax provides student registrations, instructor bookings, and classroom and equipment reservations software for the education and training services market. CourseMax is an independent software vendor that specializes in online software solutions for the education and training services market. With Microsoft Dynamics 4.0 software, CourseMax can now provide its product suite...

Tags: Education, Software, CRM System, Microsoft Corp., Training, CRM, CourseMax, Workforce Management, Training And Certification, Tools & Techniques, Human Resources, Management

Case studies 2009-01-21

CRM 2009 - Companies to Watch For - Second Verse, Different Than the First

Industry Giants -the New Adults on the Block Most of these might not be surprising to you but they are to me. With maybe the exception of Sage...and NetSuite....and RightNow and.....ah well.  I guess they aren't really all that surprising.  But to some degree, IBM and Cisco are surprising. ...

Tags: Strategy, Application, NetSuite Inc., IBM Corp., CRM, Zach, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2008-12-16

Dimdim offers synchronized co-browsing in web conferencing upgrade

Dimdim has released an upgrade of its open source web conferencing software that features synchronized co-browsing, enhanced performance and greater scalability. The Boston-based company said the 4.5 version of its namesake software allows users to plug-in URLs and share web-based data and videos with other browser users...

Tags: Software, Web, Web Browser, Dimdim, Web Conferencing, Channel Management, Tools & Techniques, Web Browsers, Open Source, Internet, Marketing, Management, Paula Rooney

Blog posts 2008-12-03

What's next after server virtualization? Desktop virtualization

What's next after server virtualization? Desktop virtualizationDesktop virtualization isn't all goodAs a software developer who uses "real" desktops and virtual ones, there's no substitute for a real, local desktop. Remoting to another machine or remoting to a VM puts a lot of limitations in the way of video responsiveness...

Tags: Desktops, Corporate communications, server virtualization, server, desktop, RTW Hosting, local desktop, video, desktop virtualization

Discussion threads 2008-11-11

Agencourt Bioscience Corporation Improves Efficiency of Sales Process and Extends Customer Visibility

Agencourt Bioscience Corporation wanted to implement a sales force management solution that meets requirements for Agencourt's two distinct lines of business - products and services and enhance visibility of customer information as well as the entire sales process - eliminating information silos that resided with individual sales representatives. The challenge...

Tags: Sales Force, Sales Process, CRM, Agencourt Bioscience Corporation, Sales Strategy, Sales Force Management, Sales

Case studies 2008-11-01

Microsoft's Azure cloud platform: A guide for the perplexed

Microsoft's Azure cloud platform: A guide for the perplexedHead in the clouds...So, Microsoft "cloud computing" is another huge boon to IT Departments who want to hire more staff? I wonder if anyone will eventually wake up and realize that IT departments can usually be replaced by a dozen temp...

Tags: Data centers, Storage, Databases, Windows Azure, Azure, PDC, Microsoft Corp., data center, server, ISV

Discussion threads 2008-10-27

Transcript: PDC08 Keynote â€" Ray Ozzie, Amitabh Srivastava, Bob Muglia and David Thompson

Todd Bishop, TechFlash; Ed Bott, ZDNet;  Kip Kniskern, Liveside; Rafael Rivera, Within Windows; Paul Thurrott, Windows Supersite; and Tom Warren, Neowin; and Long Zheng, Istartedsomething â€" and yours truly--did a group blog of the first PDC keynote. Here's the live blog transcript (speakers: Ray Ozzie, Amitabh Srivastava,...

Tags: Keynote, Ed Bott, Mary Jo Foley, Ray Ozzie, Microsoft Corp., Service, App, Liveside, Neowin.net, Tom Riley, Signal God, Paul, MJ, Azure, Z, Red Dog, Download Link, Saruhan, Bluehoo, MOS, SSDS, Microsoft Windows, Operating Systems, Software

Blog posts 2008-10-27