hornbill systems

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The Credit Crunch Time for IT Service Management to Prove Its Worth

The tough economic conditions caused by the Credit Crunch have hit many businesses hard. The recent and unprecedented intervention of worldwide governments may ease the crisis in financial markets and kick-start the global economy, but short-term confidence in many business circles remains low. Although there is now evidence that the...

Tags: Information Technology, Credit, Hornbill Systems, Service Level Management, Government, Strategy, Financial Accounting, It Operations, It service Management, Management, Finance

White papers 2008-11-01

Halliwells IT Team Meets Customer SLA Targets With Hornbill~s Supportworks ITSM

Halliwells is the fastest growing commercial law firm in the UK, with offices in Manchester, Liverpool, London and Sheffield. The firm has grown rapidly in recent years, with considerable investment in technology, including CRM software. With such rapid growth and increased numbers of personnel, the firm has continued to invest...

Tags: Manchester, SLA, Supportworks, Hornbill Systems, Halliwells, Service Level Management, It Services, It Operations, It service Management

Case studies 2008-07-01

Waltham Forest Council Adopts ITIL With Hornbill~s Supportworks

Waltham Forest Council provides a range of services to the diverse public including environmental health, recycling, street cleansing, Council Tax and Business rates collection, benefits, planning and building control, community safety and refuse collection. The services are supported by internal functions including audit, communications, finance, IT and personnel in the...

Tags: Supportworks, Council, Hornbill Systems, Waltham Forest Council, Council Staff, ITIL, Strategy, Financial Accounting, It Services, Management, Finance

Case studies 2008-04-01

Hornbill~s Supportworks Meets the University of Sheffield~s Challenge for Campus IT Service Desk

With over 24,000 students from 118 countries and almost 6,000 members of staff, the University of Sheffield is one of the UK's leading and largest universities. Like many large organisations, the University relies upon its IT systems to ensure that both students and staff can carry out their research studies....

Tags: Supportworks, Information Technology, Hornbill Systems, ICT Support Team, It Services, Strategy, E-mail, Management, Online Communications

Case studies 2008-03-17

IT Service Management With the Human Touch: Embracing the Ethos of Customer Focused Service

Delivering exceptional service requires the focused attention of staff that are motivated by the desire to deliver value to the business and who have a highly developed service ethos. However many solutions lose this focus concentrating on IT process improvement rather than on the personal interaction that is the basis...

Tags: Information Technology, CMDB, IT Service Management, Ethos, Best Practice, Service, Hornbill Systems, ITIL, Process Improvement, It Services, Quality, Business Operations

White papers 2007-10-02

Hornbill~s Supportworks ITSM Delivers ITIL Service Management System to Support the New NHS NPFIT Patient Systems

Buckinghamshire Hospitals NHS Trust forms part of the Southern Cluster, which has awarded Fujitsu Systems the contract as Local Service Provider LSP. It is the role of the LSP to deliver the services locally and support them, either through partnership with the local support organisation or centrally through the new...

Tags: Service Management, Supportworks, Hornbill Systems, Hornbill, ITIL, It Services, Service Level Management, Process Improvement, Business Services, It Operations, It service Management, Quality, Business Operations

Case studies 2007-01-31

Atos Origin Delivers World Class IT and Helpdesk Support for the Olympic Games With Hornbill Systems

To help the IT systems run as efficiently as possible at the Salt Lake City Games a problem management system was used. Any incidents arising could be dealt with as soon as possible. However the product used lacked flexibility, as it was originally configured for a corporate environment and was...

Tags: Atos Origin S.A., Supportworks, Information Technology, Problem Management, Hornbill Systems, Help Desk, It Operations

Case studies