horizon healthcare services inc.

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Leading Health Insurer Speeds Transactions and Affordably Meets New Business Demands

Horizon Healthcare Services, Inc. Horizon, the independent licensee of the Blue Cross and Blue Shield Association in New Jersey, automated its claims and referral transactions in 2001 using off-the-shelf integration software. This linked the transactions to its mainframe systems. The integration solution required considerable manual intervention, was hard to adapt...

Tags: Health Care, Horizon Healthcare Services Inc., Mainframes, Servers, Hardware

Case studies 2006-03-14

Horizon Healthcare Services Enters a New Era in Customer Service With Siebel CRM

Horizon Healthcare Services, Inc. Horizon, headquartered in Newark, is New Jersey's largest health insurer. Faced with a growing member population and increasing competition, Horizon realized that it needed to upgrade its call center and sales force systems in order to better serve its customers while reducing administrative costs. By implementing...

Tags: Customer Service, Siebel Systems Inc., Health Care, Horizon Healthcare Services Inc., CRM, Sales Strategy, Sales Force Management, Call Centers, Customer Relationship Management (CRM), Sales, It Operations, Enterprise Software, Software

Case studies

Horizon Healthcare Services, Inc. Enters a New Era in Customer Service

As New Jersey's largest health insurer, Horizon Healthcare Services, Inc. Horizon provides coverage to more than 2.9 million people throughout the state. Since 1932, Horizon has offered quality healthcare products and services designed specifically to meet the changing healthcare needs of its customers. Faced with a growing member population and...

Tags: Customer Service, Health Care, Horizon Healthcare Services Inc., Vertical Industries, Benefits, Healthcare, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Enterprise Software, Software, Human Resources, Sales

Case studies

Additional Resources

Dell: Turnaround interuptus as share grab hurts net, margins

Dell's second quarter earnings fell short of projections, but revenue was well ahead of targets. Translation: Dell is gaining share at the expense of its bottom line as price competition heats up. Dell reported fiscal second quarter earnings of 31 cents a share on revenue of $16.4...

Tags: Revenue, Dell Computer Corp., Operational Accounting, Finance, Larry Dignan

Blog posts 2008-08-28

Sprint unveils location-based 'geobrowsing' on eve of WiMax launch

With the launch of its long-hyped WiMax service XOHM scheduled to debut in September in Baltimore, on Thursday Sprint announced a set of location-based personalization features that will enhance the user experience of WiMax subscribers by allowing them to, for example, quickly look up restaurants, check traffic and weather, and...

Tags: Sprint Xohm, Privacy, Sprint Communications, WiMAX, Wi-Fi, Wireless, Jason Hiner

Blog posts 2008-08-28

Now that the HP-EDS deal has been consummated

The Irregulars draws its 'crew' from a wide and varied group of technology interests. One is Charlie Bess, an EDS Fellow. These are the brightest of the brightest among EDS thinkers and we are honored to have Charlie's insights. Now that the HP-EDS deal has been consummated, Charlie felt free...

Tags: Hewlett-Packard Co., Electronic Data Systems Corp., Mergers & Acquisitions, Outsourcing, Investment, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2008-08-27

Intel ships BIOS fix for Rutkowska's Black Hat flaw

Intel ships BIOS fix for Rutkowska's Black Hat flawDoes it affect Windows98?Does this affect Windows98? I'm running a 3.1 MySQL server in my DMZ on Windows98 and I hope it won't be affected by this. My Gram-mummy uses an SSH tunnel through the TOR Onion router network to get to...

Tags: OPEN SOURCE, Databases, Intel Corp., MySQL, Gram-mummy, Windows98, Black Hat, BIOS

Discussion threads 2008-08-27

IE 8 Beta 2 ready for download

IE 8 Beta 2 ready for downloadRE: IE 8 Beta 2 ready for downloadIt's been a pleasure to work with the IE team to deliver some of the first Visual Search services out there. They're a cool team - and deserve some kudos. We're all looking forward to some user...

Tags: Web browsers, IE 8, IE 8 Beta 2, IE 8 Beta, Microsoft Internet Explorer, Mozilla Firefox

Discussion threads 2008-08-27

Taiwan busts hacking ring, 50 million personal records compromised

Taiwan's Criminal Investigation Bureau CIB has successfully tracked down and arrested six people in what the CIB believes to be the biggest personal data breach in Taiwan to date. Apparently, the group also managed to obtain personal data on Taiwan's current and former presidents : "The suspects are believed...

Tags: Taiwan, Hacking, Security, Financial Services, Dancho Danchev

Blog posts 2008-08-27

Worst news for McCain is not from Denver

Worst news for McCain is not from DenverYou're right about one thingHe's got little to fear fron Denver. H Clinton's speech on Tuesday didn't look as though it was really all that convincing.I'm sure his biggest risk is from cancer, not the DNC!RE: Worst news for McCain is not from...

Tags: FUD

Discussion threads 2008-08-27

DataSynapse survey claims HPC leading IT initiative

Datasynapse recently released the results of a survey that indicated that IT executives were more concerned about high performance computing than virtualization (I guess that meant using virtual machine software to create a virtual server-based environment rather than a more comprehensive use of the term). I must have not been...

Tags: Information Technology, DataSynapse, Survey, Marketing Research, Marketing, Dan Kusnetzky

Blog posts 2008-08-27

News to know: Psystar vs. Apple; WGA; Linux under attack; FAA failure

Here are today's notable headlines. You can get News To Know via email alert and RSS daily: News.com: Psystar responds to Apple suit, will countersue Sam Diaz: Does Psystar have a legit argument in Apple countersuit? Psystar countersues Apple, alleges anticompetitive business practices...

Tags: FAA, Google Inc., Microsoft Windows Genuine Advantage, Apple Inc., Microsoft Corp., Adrian Kingsley-Hughes, Attack, Psystar, Linux, Bluetooth, Microsoft Windows, Microsoft Windows XP, Operating Systems, Open Source, UNIX, Software, Wireless, Larry Dignan

Blog posts 2008-08-27

Feel like taunting an identity thief? Don't.

Feel like taunting an identity thief? Don't.SurprisingI am a little surprised they would even bother to do this. But not very surprised.I have never been tempted to 'taunt' them in the first place. What I have been tempted to do is send them false information, preferably from an automated source,...

Tags: ActiveX/COM/COM+/DCOM, Cyberthreats, Middleware, SECURITY, Viruses and worms, new credit, ActiveX, virus

Discussion threads 2008-08-26

Dems: Broadband policy crucial but so-far nonexistent

John McCain can't get online without his wife's help, but the storyline is that doesn't matter because as former chair of the Commerce Committee, McCain is intimately familiar with tech policy issues. At panels at the Demo Convention today, Democrats assailed that argument, saying that, ""On McCain's...

Tags: Broadband, John McCain, Government, Broadband Internet, Network Technology, Telecommunications, Networking, Richard Koman

Blog posts 2008-08-26

Loopt: iPhone app keeps track of friends

I've been playing with a free iPhone application called Loopt (Web site, App Store). It allows you to stay connected to your friends, colleagues and relatives who are also members of the service. Loopt uses the GPS chip in the iPhone 3G and Wi-Fi triangulation in the iPhone 2G to...

Tags: Apple iPhone, Friend, Loopt, 3G, GPS, Wireless LANs, Cellular Phones, Web Site Development, Wireless, Consumer Electronics, Personal Technology, Internet, Jason D. O\'Grady

Blog posts 2008-08-26

Health care auditing needs growth

Health care auditing needs growthFinally?I've had the same experience with small-dollar bills. A healthcare talking point that Dana and I agree on?! What are things coming to?

Tags: Vertical industries, Benefits, HEALTHCARE, health care

Discussion threads 2008-08-26

Go ahead...bring in your laptop

Go ahead...bring in your laptopWe allow people to use their ownso long as they allow me to install security software and updates and inspect the machines at my discretion. Those who do use their own see this as me doing them a favor, not the other way around.I use my...

Tags: NETWORKING, Cyberthreats, network, Go-Ahead, laptop computer

Discussion threads 2008-08-26

Should health care remain a safe haven?

Should health care remain a safe haven?Under any system of paying for health care...... pharmaceutical companies are going to be paid for the drugs they develop. Well, purhase along with smaller companies. Fewer failed experiments to pay for that way. And the companies which actually invent often...

Tags: Vertical industries, Benefits, HEALTHCARE, Investment, health care, pharmaceutical company

Discussion threads 2008-08-26

Microsoft, eat your own dog food

Microsoft, eat your own dog foodReally?"Using hidden aspects of Windows to advantage Microsoft's own applications has been disallowed and behavioral remedies including disclosure demanded."I can't find these in the DOJ settlement, please help: http://www.usdoj.gov/atr/cases/f9400/9495.htmWe can of course look to the EU which did demand documentation of a small subset of...

Tags: .NET, Middleware, food, Microsoft Corp.

Discussion threads 2008-08-26

Magna Charta: Welcome Back, Ross Perot

So, EDS is gone again, subsumed by HP. But, lo and behold, H. Ross Perot is back, just in time for the presidential elections. Now, you can view his slides about the dangers of the federal deficit and debt online, any time you want. Or, hear him posit...

Tags: Ross Perot, Electronic Data Systems Corp., Productivity, Advertising & Promotion, Marketing, Tom Steinert-Threlkeld

Blog posts 2008-08-26