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- How to lose customers by not even trying
- How to lose customers by not even tryingSpot onThere is nothing more infuriating than trying to use a site that has been designed for a single specific browser that isn't yours.I truly appreciate how difficult it can be to get sites working consistently across all browsers. But it is surely...
- Tags: Web site development, Web technology, Web browsers, Hertz Corp., Web site, Web browser
- Discussion threads 2008-07-23
- How to lose customers by not even trying
- "The easiest way to lose a customer? make it clear you don't care about that customer." Tired old wisdom, right? Sure, but checkout how this applies to webstores - and understand the message poorly thought out webstores send customers. by Paul Murphy
- Tags: Avis Rent A Car System Inc., Hertz Corp., Sun Solaris, Microsoft Windows, Scripting Languages, Microsoft Windows Server 2003, Operating Systems, UNIX, Web Browsers, Servers, Software, Software/Web Development, Web Development, Internet, Hardware, Paul Murphy
- Blog posts 2008-07-23
- GDC 2007: Getting Past 30 Hertz (zip)
- Enabling high-performance games requires an arsenal of tools and techniques. This presentation will demonstrate the practical use of CPU and GPU performance analysis tools on both Xbox 360 and Windows. Youll come away armed with the knowledge needed to make your titles truly blow everyone away. Particular attention will...
- Tags: Technique, Hertz Corp., High-performance, Analysis, Productivity, Leadership, Management
- Software downloads 2007-08-29
- English John: Hertz responds
- On Friday, I received a very courteous letter — yes, not an email but a letter, personally signed and delivered by transatlantic airmail see picture — from Hertz in response to my blog posting a couple of weeks ago, A customer service misadventure. In that post, I described...
- Tags: Customer experience
- Blog posts 2007-04-02
- A customer service misadventure
- A customer service misadventureThis is a story ?What a waste of time this was . It's true what other bloggers are saying , ZDNET has lost touch with IT . After reading this story I've come to the conclusion that I should be spending less time here on ZDNET ...
- Tags: Desktops, Hertz Corp., PC, English John, RMA BOX, Phil, Federal Express, customer service
- Discussion threads 2007-03-18
- A customer service misadventure
- I had a surprising customer service experience when I flew into SFO on Wednesday and went to pick up my Hertz rental car. I only recently started using Hertz so I havent had a #1 Club card long enough to become a Gold member. This meant I had...
- Tags: clerk, Hertz Corp., LED Display, customer service
- Blog posts 2007-03-18
- A minor travelogue - or holiday report
- Fun with Hertz Since we're mostly living in Kitchener/Waterloo near Toronto, plans called for taking WestJet to Calgary, driving a Hertz rental to Whitefish, and reversing that on the way back. Westjet was great: fawned over boy child, left on time and landed right side up - in...
- Tags: Mully
- Blog posts 2006-02-03
- Auto-Booker (exe)
- Auto-Booker gives you "complete control" in comparing rental cars and rates straight from the world's biggest and known names. There is no longer need to "register" on a Web site, pay "deposits" or get "charged" for changes and cancellations. You can go direct with "just one click". Savings from the...
- Tags: Avis Rent A Car System Inc., Hertz Corp., Supplier, Booking, Desktop Search, Channel Management, Search, Marketing
- Software downloads 2005-05-12
Additional Resources
- Steve Jobs death has been greatly exaggerated
- News outlet Bloomberg gave Apple fans and investors a huge scare late yesterday when it accidentally published an incomplete version of Steve Jobs obituary over its wire service. Although the service quickly retracted the release, it's an eerily-fascinating read complete with XXXX marks for the cause and...
- Tags: Steve Jobs, Apple Inc., Corporate Governance, Venture Capital, Business Operations, Corporate Law, Finance, Financing Startups, Jason D. O\'Grady
- Blog posts 2008-08-28
- Magna Charta: Welcome Back, Ross Perot
- So, EDS is gone again, subsumed by HP. But, lo and behold, H. Ross Perot is back, just in time for the presidential elections. Now, you can view his slides about the dangers of the federal deficit and debt online, any time you want. Or, hear him posit...
- Tags: Ross Perot, Electronic Data Systems Corp., Productivity, Advertising & Promotion, Marketing, Tom Steinert-Threlkeld
- Blog posts 2008-08-26
- Highest-paid US public company executives
- Associated Press published a list of highest-paid public company executives out of S&P 500 index. Larry Ellison, Oracle Corp. ORCL, $84.6 mln John Thain, Merrill Lynch & Co. MERPO, $83.1 mln Leslie Moonves, CBS Corp. CBS, $67.6 mln Richard Adkerson, Freeport-McMoran Copper & Gold Inc., $65.3 mln Bob Simpson,...
- Tags: Company Executive, CBS Corp., GPS, Financial Accounting, Handhelds, Consumer Electronics, Personal Technology, Finance, Hardware, AM
- Blog posts 2008-08-21
- Open source and the 'fear factor' mentality
- Open source and the 'fear factor' mentality....Look, our resident troll is back! ]:)OK everybody!Shut everything down. Open Source doesn't work. Go back to proprietary because they never have any security breaches. How many repositories are we talking about? You site one breach and declare the Open...
- Tags: open source, Microsoft Windows Vista
- Discussion threads 2008-08-20
- Yahoo: TV widgets and pondering a Disney takeover
- If Yahoo's battle with Google has taught us anything it's that the company isn't run by engineers. Sure, Yahoo is tech savvy. Sure it has an open platform. And sure it'll do things like plan a Widget Channel with Intel and tout it at a developers conference. But Yahoo is...
- Tags: Disney Corp., Yahoo! Inc., Widget Channel, Minyanville, Harrison, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Larry Dignan
- Blog posts 2008-08-20
- 3D HD cellphone video: a killer app for next decade storage
- Terabyte notebooks are coming in a couple of years. But what will we fill them with? Glad you asked. How about 3D HDTV cell phone footage? Don't laugh. It's coming. Flashback When I bought my first external hard drive - 30 MB for $300 - I...
- Tags: 3D, Phone, Killer Application, Storage, Cell Phone, Video, Terabyte Notebook, Robin Harris
- Blog posts 2008-08-14
- Campaign 08: H1-B questions for candidates
- Robert Meltzer, CEO of VisaNow offers this guest blog post on the questions we should be asking the candidates on the ever-contentious H1-B issue. Consistently throughout U.S. history, immigration has been a divisive topic. Cultural biases, misconceptions, racism and fear continue to influence both opponents and...
- Tags: U.S., H-1B Visa, Immigration System, H-1B, Government, Human Resources, Labor Relations, Richard Koman
- Blog posts 2008-08-13
- MySpace lands official presidential debate gig
- News Corp.-owned MySpace is continuing its push to become the online destination for U.S. politics amongst the social networking generation. by Steve O'Hear
- Tags: Network, MySpace, MyDebates.org, Social Networking, Networking, Online Communications, Marketing, Advertising & Promotion, Steve O\'Hear
- Blog posts 2008-08-06
- News to know: LinuxWorld; Cisco; Microsoft; Yahoo
- Notable headlines: Mary Jo Foley: Microsoft sending mixed messages about Windows futures with 'Fiji'? Sam Diaz: LinuxWorld keynotes: Now is the time to invest. Larry Dignan: IBM, Ubuntu, Novell and Red Hat gang up on Vista A new data center?...
- Tags: Apple iPhone, LinuxWorld, Larry Dignan, Yahoo! Inc., Microsoft Corp., Cisco Systems Inc., Cloud Computing, Help Desk, Data Centers, Corporate Communications, It Operations, Storage, Hardware, Data Management, Marketing
- Blog posts 2008-08-06
- IBM, Ubuntu, Novell and Red Hat gang up on Vista
- The Linux computing crowd smells blood and wants to make a run at Microsoft's Vista operating system. Coinciding with LinuxWorld, IBM, Canonical, the company behind Ubuntu, Novell and Red Hat issued a joint statement promising "Microsoft free" desktops across the globe. I doubt it...
- Tags: Ubuntu, Novell Inc., Red Hat Inc., Microsoft Windows Vista, Microsoft Corp., IBM Corp., Linux, Microsoft Windows Vista (Longhorn), UNIX, Operating Systems, Open Source, Software, Microsoft Windows, Larry Dignan
- Blog posts 2008-08-05
- Cablevision, part 2: Is RS-DVR like a VCR or a copy shop?
- (See Part 1: Buffering is not copying) Direct liability for creating playback copies The plaintiffs charged that Cablevision violated its reproduction right by creating copies for playback to customers. The question here is who made the copies. "If it is Cablevision, plaintiffs' theory of...
- Tags: Cablevision Systems Corp., VCR, Netcom, Consumer Electronics, Personal Technology, Richard Koman
- Blog posts 2008-08-05
- The Cablevision decision, part 1: Buffering is not copying
- This Cablevision decision looks like it may make its way to the Supreme Court on questions of the interpretation of the Copyright Act, so I'd like to take an in-depth look at the decision PDF. It's long so I'm dividing it into several posts. Technology First...
- Tags: Cablevision Systems Corp., Buffer, DVR, Memory, Digital Video, Development Tools, Personal Technology, Home Entertainment, Semiconductors, Hardware, Components, Software Development, Software/Web Development, Richard Koman
- Blog posts 2008-08-05
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White Papers and Webcasts
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
"See how Intel is consolidating down to 8 global data center hubs through the use of consolidation, virtualization and standardization. The initiative is expected to save Intel $1.8B by project completion.
