Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- sort by:
- Relevance
- Date
- Popularity
- 10 things you still have to worry about until cloud computing becomes reality
- Helpstream's Bob Warfield unveiled 10 things that don't matter anymore given the adoption of cloud computing. In theory, Warfield is right. The key word: Theory. Given that only 3 percent of enterprises have adopted cloud computing the rest of you need to worry. Warfield riffs that you...
- Blog posts 2009-05-26
- How to make freemium pay
- At the heart of a 'freemium' business model is a notion that makes me viscerally uncomfortable: giving something away for nothing. But in the right hands, it can work well. Here are three examples of how it can work for SaaS providers serving the business market. by Phil Wainewright
- Blog posts 2009-03-09
- Migrating to Amazon Web Services: The blueprint
- Moving your infrastructure to Amazon Web Services--or any other cloud platform--sounds like a no-brainer in many respects. You can scale up or down as needed and pay only for the computing and storage you use. The big question, however, is this: How exactly does a company migrate its infrastructure? ...
- Blog posts 2008-12-18
Additional Resources
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Blog posts 2009-10-14
- News to know: AT&T; Apple; Google; Verizon; Microsoft
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dancho Danchev: Weak passwords dominate statistics for Hotmail's phishing scheme leak Larry Dignan: The Android army: Verizon Wireless, Google...
- Blog posts 2009-10-07
- Helpstream aims to be bridge for social CRM, marketing and returns
- Helpstream launched a new module that aims to bridge customer service, social media and tangible marketing results. by Larry Dignan
- Blog posts 2009-10-06
- HiveLive: the beginning of community app consolidation?
- Knowledge bases need the wisdom of the crowd to provide sustainable valueSocial media clearly has shown tons of value to the CRM model and RightNow's acquisition of HiveLive makes perfect sense and should provide material value to their customers. What this means to customers using Lithium and RightNow is...
- Discussion threads 2009-09-08
- HiveLive: the beginning of community app consolidation?
- Larry Dignan has the details of RightNow's acquisition of HiveLive. I was struck by two things. First up Barron's notes that HiveLive had raised $7.8 million so a sale at $6 million sounds like a distressed deal. Second, RightNow is talking very clearly about integration: RightNow believes that by...
- Blog posts 2009-09-08
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Blog posts 2009-08-12
- Ten top issues in adopting enterprise social computing
- Ten top issues in adopting enterprise social computingVapor lock between Business Process and Social ComputingSimilar to the vapor lock between IT and Business, there's also a big gap in understanding and focus on how Social Computing accelerates process performance. The obsession around new metrics for adoption and new ROI standards...
- Discussion threads 2009-07-27
- The Cost of the Free Internet
- The outpouring of interest in and passionate argument about IAC chairman Barry Diller’s declaration last week that the delivery of content over the Internet ‘absolutely’ will become a ‘paid system’ was instructive. First, it shows the power of the “free†Internet, as it is currently constructed. A...
- Blog posts 2009-06-16
- Behavioral Data: Valuing Customers. Then Avoiding Them.
- There’s little question that just about every profit-making company out there would like to know exactly what you’re doing on the Web, all the time. And that there’s a clear profitable market to be had in data that captures your “behavior†on the Internet. ...
- Blog posts 2009-06-05
- CRM Pricing Changes: Brother Can You Spare 30 Bucks a Month
- CRM Pricing Changes: Brother Can You Spare 30 Bucks a MonthWhat's Not to Live About Simple Pricing?I agree with you, Paul. Today?s economy demands companies make everything as simple as possible, such is the case with Sugar's pricing. As you know, at Helpstream we believe in making everything...
- Discussion threads 2009-04-29
- Sugar CRM reduces prices across the board, looking for broad adoption
- Sugar CRM reduces prices across the board, looking for broad adoptionI Couldn't Agree MoreDennis,You are just SOOOO right about this. This is a smart significant move by SugarCRM which on the one hand, at least reflects they listen to customers and on the other is a savvy competitive move in...
- Discussion threads 2009-04-29
- Sword Ciboodle - Yes, That's Their Real Name
- I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S. city. I lived here for 22 years more or less and when I come here I feel totally at home. I do. Its that feeling that I know you know - you're...
- Blog posts 2009-03-19
- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
- The buzz around social CRM and CRM 2.0 is picking up.  The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...
- Blog posts 2009-03-13
- Do We Really NEED CRM 2.0?
- (I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy. I swear....okay, maybe a little) For the last several weeks, I've been thinking over what CRM 2.0...
- Blog posts 2009-03-06
- Oracle CRM - Innovation Free or Innovative?
- "Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...
- Blog posts 2009-02-25
- Salesforce.com rolls out 'Service Cloud,' eyes social networking connections
- Salesforce.com rolls out 'Service Cloud,' eyes social networking connectionsA start at last...Salesforce.com does not lead the customer services cloud spade -- and this is really an SaaS play, rather than cloud as such, where they trail RightNow -- but I share their conviction that social networks are key to CRM...
- Discussion threads 2009-01-15
- CRM 2009 - Companies to Watch For - Part Tree, er...Three
- To Recap We're heading into the homestretch. Which is why the Giants need to beat the Panthers....last night. Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold. For those of you who missed the previous...
- Blog posts 2008-12-22
- << Previous
- page 1 of 1
- Next >>
Premier Vendor Content Whitepapers, webcasts & resources from our Power Center Sponsors
- The best support in the Linux business
-
If Linux is going to power your mission-critical applications, you'd better have the best support known to business. Novell was rated the top provider of Linux technical support.
- Learn more >>
- Reduce risk. Reduce complexity. Increase reliability.
-
A simplified IT environment isn't just less complex. It's also more reliable. Standardize on a single Linux platform with SUSE Linux Enterprise from Novell, and get the world's most interoperable Linux
- Learn more >>
- Learn more about tools to grow your business
-
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
- Save time with the UPS Business Essentials Guide
- New Online Dashboard for IT Leaders
-
Read about top issues IT decision-makers face every day, plus get cost-effective solutions to real-life IT problems.
- Learn more >>
Meet Doc
-
-
Here to help you with your Document Management Needs
- Check out Doc’s Blog on ZDNet
- Help your company, help the earth I want to share with you the Environmental Defense Fund Paper Calculator, which allows you to gauge your organization's environmental impact.
- Which is Greener: Paper or Digital? The Answer May Surprise You Anything we can do to reduce paper consumption is good. But what about the impact of digital waste?
-
Produced by
ZDNet and -
