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ZDNet Resources
- 10 things you still have to worry about until cloud computing becomes reality
- Helpstream's Bob Warfield unveiled 10 things that don't matter anymore given the adoption of cloud computing. In theory, Warfield is right. The key word: Theory. Given that only 3 percent of enterprises have adopted cloud computing the rest of you need to worry. Warfield riffs that you...
- Tags: Helpstream, Cloud Computing, Virtualization, Hardware, Larry Dignan
- Blog posts 2009-05-26
- How to make freemium pay
- At the heart of a 'freemium' business model is a notion that makes me viscerally uncomfortable: giving something away for nothing. But in the right hands, it can work well. Here are three examples of how it can work for SaaS providers serving the business market. by Phil Wainewright
- Tags: Premium Service, Business Model, Service, Helpstream, SlideRocket, Help Desk, Call Centers, Strategy, It Operations, Management, Phil Wainewright
- Blog posts 2009-03-09
- Migrating to Amazon Web Services: The blueprint
- Moving your infrastructure to Amazon Web Services--or any other cloud platform--sounds like a no-brainer in many respects. You can scale up or down as needed and pay only for the computing and storage you use. The big question, however, is this: How exactly does a company migrate its infrastructure? ...
- Tags: Web Service, Amazon.com Inc., Infrastructure, Helpstream, EC2, Cloud Computing, Data Centers, Software As A Service (SaaS), Web Services, Storage, Hardware, Data Management, Emerging Technologies, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-12-18
Additional Resources
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- News to know: AT&T; Apple; Google; Verizon; Microsoft
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Dancho Danchev: Weak passwords dominate statistics for Hotmail's phishing scheme leak Larry Dignan: The Android army: Verizon Wireless, Google...
- Tags: Google Inc., Microsoft Windows Mobile, Verizon Communications Inc., AT&T Corp., Apple Inc., Microsoft Corp., Wireless, Wireless Coverage Data, Microsoft Windows, Mobile Operating Systems, Operating Systems, Microsoft Windows 7, Wireless And Mobility, Handhelds, Wi-Fi, Mobile Applications, Software, Hardware, Larry Dignan
- Blog posts 2009-10-07
- Helpstream aims to be bridge for social CRM, marketing and returns
- Helpstream launched a new module that aims to bridge customer service, social media and tangible marketing results. by Larry Dignan
- Tags: CRM, Marketing Research, Marketing, Larry Dignan
- Blog posts 2009-10-06
- HiveLive: the beginning of community app consolidation?
- Knowledge bases need the wisdom of the crowd to provide sustainable valueSocial media clearly has shown tons of value to the CRM model and RightNow's acquisition of HiveLive makes perfect sense and should provide material value to their customers. What this means to customers using Lithium and RightNow is...
- Tags: HiveLive
- Discussion threads 2009-09-08
- HiveLive: the beginning of community app consolidation?
- Larry Dignan has the details of RightNow's acquisition of HiveLive. I was struck by two things. First up Barron's notes that HiveLive had raised $7.8 million so a sale at $6 million sounds like a distressed deal. Second, RightNow is talking very clearly about integration: RightNow believes that by...
- Tags: Consolidation, RightNow Technologies, HiveLive, HiveLive Platform, Customer Relationship Management (CRM), Advertising & Promotion, Mergers & Acquisitions, Corporate Law, Enterprise Software, Software, Marketing, Investment, Finance, Business Operations, Dennis Howlett
- Blog posts 2009-09-08
- Enterprise Irregulars Join Social CRM Fray
- I'd say that the headline is a bit of an understatement or maybe even a misstatement by me.  Let me tell you why. If your life preference is to cower under bedcovers, then you might not have heard of the Enterprise Irregulars EI.   They are a group of iconoclastic, often...
- Tags: Blog, Customer, CRM, Ross, Customer Insight, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Paul Greenberg
- Blog posts 2009-08-12
- Ten top issues in adopting enterprise social computing
- Ten top issues in adopting enterprise social computingVapor lock between Business Process and Social ComputingSimilar to the vapor lock between IT and Business, there's also a big gap in understanding and focus on how Social Computing accelerates process performance. The obsession around new metrics for adoption and new ROI standards...
- Tags: Social networking, social computing, enterprise social computing
- Discussion threads 2009-07-27
- The Cost of the Free Internet
- The outpouring of interest in and passionate argument about IAC chairman Barry Diller’s declaration last week that the delivery of content over the Internet ‘absolutely’ will become a ‘paid system’ was instructive. First, it shows the power of the “free†Internet, as it is currently constructed. A...
- Tags: Payment, Video, Cable, Programming, Internet, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Tom Steinert-Threlkeld
- Blog posts 2009-06-16
- Behavioral Data: Valuing Customers. Then Avoiding Them.
- There’s little question that just about every profit-making company out there would like to know exactly what you’re doing on the Web, all the time. And that there’s a clear profitable market to be had in data that captures your “behavior†on the Internet. ...
- Tags: Customer, Channel Management, Retail, Marketing, Tom Steinert-Threlkeld
- Blog posts 2009-06-05
- CRM Pricing Changes: Brother Can You Spare 30 Bucks a Month
- CRM Pricing Changes: Brother Can You Spare 30 Bucks a MonthWhat's Not to Live About Simple Pricing?I agree with you, Paul. Today?s economy demands companies make everything as simple as possible, such is the case with Sugar's pricing. As you know, at Helpstream we believe in making everything...
- Tags: Pricing, Marketing research, Customer relationship management (CRM), Spare 30 Bucks, CRM Pricing Changes, pricing strategy, CRM
- Discussion threads 2009-04-29
- Sugar CRM reduces prices across the board, looking for broad adoption
- Sugar CRM reduces prices across the board, looking for broad adoptionI Couldn't Agree MoreDennis,You are just SOOOO right about this. This is a smart significant move by SugarCRM which on the one hand, at least reflects they listen to customers and on the other is a savvy competitive move in...
- Tags: Corporate governance, Customer relationship management (CRM), Enterprise resource planning (ERP), Advertising & Promotion, Enterprise software, Sugar CRM, broad adoption, CRM, board
- Discussion threads 2009-04-29
- Sword Ciboodle - Yes, That's Their Real Name
- I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S. city. I lived here for 22 years more or less and when I come here I feel totally at home. I do. Its that feeling that I know you know - you're...
- Tags: U.S., Customer Service, Principal, Customer, Health Care, CRM, Customer Relationship Management (CRM), Vertical Industries, Advertising & Promotion, Benefits, Healthcare, Product Marketing, Enterprise Software, Software, Marketing, Human Resources, Paul Greenberg
- Blog posts 2009-03-19
- Time (and CRM 2.0) Marches On: CRM Integration w/social platforms expands
- The buzz around social CRM and CRM 2.0 is picking up.  The strategists are getting out there and throwing fastballs down the heart of the plate (ahhh, spring training. Go Yankees!) and pushing recognition that CRM has always been a strategy, as Gartner CRM Eurodemigod Ed Thompson points out at...
- Tags: CRM, Integration, CRM 2.0, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-03-13
- Do We Really NEED CRM 2.0?
- (I'm taking a weird or, to make that more polite, unusual step and publishing this at both PGreenblog and ZDNET because it impacts both audiences. Honestly, I'm not being lazy. I swear....okay, maybe a little) For the last several weeks, I've been thinking over what CRM 2.0...
- Tags: Customer, CRM, CRM 2.0, Marketing Claim, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-03-06
- Oracle CRM - Innovation Free or Innovative?
- "Innovation is in the eye of the beholder" - No one that I know said it, 2009 Dennis Howlett, a friend, fellow ZDNET blogger and a man with serious enterprise applications chops, did a blog posting on Oracle and innovation a couple of days ago that I...
- Tags: Innovation, Oracle Corp., CRM, Social CRM, Leadership, Strategy, Management, Paul Greenberg
- Blog posts 2009-02-25
- Salesforce.com rolls out 'Service Cloud,' eyes social networking connections
- Salesforce.com rolls out 'Service Cloud,' eyes social networking connectionsA start at last...Salesforce.com does not lead the customer services cloud spade -- and this is really an SaaS play, rather than cloud as such, where they trail RightNow -- but I share their conviction that social networks are key to CRM...
- Tags: Sales force management, IT Services, Salesforce.com Inc., social networking
- Discussion threads 2009-01-15
- CRM 2009 - Companies to Watch For - Part Tree, er...Three
- To Recap We're heading into the homestretch. Which is why the Giants need to beat the Panthers....last night. Oh, snap. This isn't my NFL blog. I don't have one. This is the final episode in that hilarious sitcom, Greenberg's Fools Gold. For those of you who missed the previous...
- Tags: Software-as-a-service, CRM, Greenberg, Connectbeam Management, Zuora, LucidEra, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-12-22
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