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ZDNet Dictionary Definition
- Help Desk
- A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else....
- Full Help Desk Definition >>
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- Web Help Desk Free 9.2.3 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-11-20
- Web Help Desk Pro 9.2.3 (Mac)
- This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD...
- Software downloads 2009-11-20
- Abacus HelpDesk 5.0 (Windows)
- Abacus HelpDesk supports your help desk with complete service and support, call tracking, knowledge management, problem resolution, call management, statistic reports, and invoice handling. With the SQL-connection module, Abacus HelpDesk supports MS SQL server to handle large databases. Multi-language support, Citrix and Terminal server support, and remote computing.
- Software downloads 2009-11-19
- Spiceworks IT Desktop 4.1.42130 (Windows)
- Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...
- Software downloads 2009-11-17
- UltraVNC 1.0.8.0 (Windows)
- UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...
- Software downloads 2009-11-08
- Nexus Concepts Desktop Share 2.3 (Windows)
- Free remote control / remote help desk application similar to LogMeIn Rescue or GoToMyPC featuring no installation, small size (200KB), gets through firewalls and is customizable making it perfect for technical support companies. You can even host the service on your own web server.
- Software downloads 2009-11-07
- TicketAlert 1.5 (Mac)
- Mac Users can now also benefit from a native Mac Application notifying them of new tickets received in their Kayako SupportSuite and eSupport. After installingl TicketAlert on your Mac you will have a new icon on the right hand side of your menubar and you will receive notifications from your...
- Software downloads 2009-11-04
- PeerTranet Business 2010 Free Edition 3.0 (Windows)
- If you are starting up a small business or already have a business and want to achieve greater efficiencies, then peerTranet Business solution may be able to help you save time, money and gain a competitive advantage. PeerTranet Business 2010 can manage stock control, customer data, reports, employees, helpdesk, asset...
- Software downloads 2009-11-03
- Mouse Tracks 2009 7.2.1 (Windows)
- Mouse Tracks is a PC Inventory and Help Desk software package. The program gives your IT staff the tools required to do automated hardware and software audits and the capability to track IT equipment from purchase through disposal. Mouse Tracks includes a comprehensive Help Desk module with integrated e-mail. The...
- Software downloads 2009-11-02
- Multi Clipboard 09.11.01 (Windows)
- This is a handy time-saving program if you often use pre-fabricated text canned messages, such as for a Help Desk or Tech Support response. There are 33 text fields per page or project. You can have as many pages as you want. You can have thousands of fields if you...
- Software downloads 2009-11-02
- Web Help Desk Pro 9.2.2.1 (Windows)
- This help desk software Pro edition of Web Help Desk for Microsoft Windows offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and...
- Software downloads 2009-10-25
- Web Help Desk Free 9.2.2.1 (Windows)
- This help desk software Free edition of Web Help Desk for Microsoft Windows offers an industry leading Web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, and LDAP & AD integration.
- Software downloads 2009-10-25
- PC SMS Gateway Server 4.2.8 (Windows)
- Send/receive large number of SMS from PC using multiple GSM phone/modem connected to PC. Add SMS feature to your application. The application supports 5 devices, SMS traffic up to 50 thousand SMS/24h; creates personalized SMS for each recipient. It is very useful for mobile marketing, promotion campaign, or customer helpdesk...
- Software downloads 2009-10-22
- RemoteZilla 2.1.1 (Windows)
- RemoteZilla is a VNC compatible remote support system that lets you remotely support a PC anywhere on the Internet through firewalls in seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote...
- Software downloads 2009-10-22
- DualDesk 20.2 (Windows)
- DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...
- Software downloads 2009-10-22
- InterMapper RemoteAccess 5.1.6 (Windows)
- InterMapper RemoteAccess provides access to maps, sub maps, and configuration options from any connected location. Management, help desk personnel, and technicians can monitor and respond to network issues concurrently. InterMapper RemoteAccess can handle multiple copies of InterMapper simultaneously, making it an ideal choice for organizations with multi location sites, consultants...
- Software downloads 2009-10-22
- Remote Control Manager 1.4.13 (Windows)
- Remote Control Manager is a complete solution for managing all network devices in one central system that is accessible by all technical support help desk staff. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools to administer the selected device...
- Software downloads 2009-10-14
- Public Folder HelpDesk 10.1.170 (Windows)
- Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in...
- Software downloads 2009-10-13
- Vine Server 3.1 (Mac)
- Vine Viewer, a client-side product, enables users to access and control remote computers from anywhere in the world including computers running other operating system where a VNC server is running. As increasingly tech-savvy consumers continue to advance in their use of technology, many are utilizing more than one computer system...
- Software downloads 2009-10-13
- EasyService Help Desk 2.4.2 (Windows)
- EasyService - it's the Help Desk system for registration and watching requests from users in network. Main program's resources and features: Registration and watching users' requests in network TCP/IP remote access support; 3 levels of the requests descriptions; Editing database; Client-server technology; Authorization; 4 types of accounts; Reports; E-mail notifications;...
- Software downloads 2009-10-03
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