help desk

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Spiceworks IT Desktop 4.0.37242 (Windows)

Spiceworks IT Desktop is a network inventory, monitoring and help desk application designed, tested and used by 700,000 IT pros in 193 countries. It takes minutes to install, has a friendly browser-based interface. It combines the features needed every day to a manage a network in a small or medium-sized...

Tags: Asset, Network, Microsoft Windows, Spiceworks, Spiceworks IT Desktop, Asset Management, Help Desk, Call Centers, Operational Planning, Business Operations, It Operations

Software downloads 2009-07-02

Web Help Desk Software 9.2.0.10 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-07-01

DualDesk 20.0.3 (Windows)

DualDesk lets you remotely support a PC anywhere on the Internet through firewalls in less than 5 seconds without your customer configuring any ports or routers. Provide full ad-hoc on-demand remote control help desk services, transfer files, chat, re-boot and auto-reconnect and control a remote user's workstation in real-time without...

Tags: On-demand, Microsoft Windows, Remote Support, Advantig, Remote Administration, Help Desk, Call Centers, Managed Hosting, Cloud Computing, It Operations

Software downloads 2009-06-17

TechNet Webcast: Windows 7 Manageability Solutions (Level 300)

Windows 7 operating system manageability features can provide more flexible administrative control, increase automation of administrative tasks, and reduce help desk calls. The presenter of this webcast explores how Windows PowerShell 2.0 automates desktop administrative activities to improve productivity and how Group Policy and Group Policy Preferences enhancements and AppLocker...

Tags: Group Policy, Webcast, Auditing, System Restore, Microsoft TechNet, Microsoft Windows, Microsoft Windows 7, Help Desk, Call Centers, Desktops, Operating Systems, Software, It Operations, Hardware

Webcasts 2009-06-17

Sorry, the Help Desk Doesn't Cover That.

Sorry, the Help Desk Doesn't Cover That.Well you might get a help desk...You might get a help desk, you might even get a dedicated single point of contact for each individual cloud company you do business with, however, expect to pay a premium. If you want a contact person that...

Tags: Call centers, help desk, information technology

Discussion threads 2009-06-15

Sorry, the Help Desk Doesn't Cover That.

Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support. After all the strategic planning is done, the plumbing hooked up and sawdust swept up, the...

Tags: Environment, Dion Hinchcliffe, Dion, Help Desk, Call Centers, It Operations, Oliver Marks

Blog posts 2009-06-14

ADDelegates 1.0.1 (Windows)

Managing recipients and mailbox folder permissions has never been easier with U-BTech's ADDelegates. Delegate control, including the "Deliver meeting requests" setting, outlook folder permissions, Free/Busy options for controlling the time, subject and location details are now at your Active Directory MMC. One of the most common tasks of the Exchange...

Tags: Permission, Microsoft Exchange Server, Microsoft Windows, Microsoft Corp., U-BTech Solutions, Help Desk, Call Centers, E-mail Servers, Groupware, Advertising & Promotion, It Operations, Enterprise Software, Software, Marketing

Software downloads 2009-06-14

Anyplace Control 4.11 (Windows)

Anyplace Control displays the desktop of the remote PC, letting you use your own keyboard and mouse to control it remotely. Now at any point of time and in any place in the world that has internet connection, you can monitor your computer and get data transferred to or from...

Tags: Anyplace Control Software, Microsoft Windows, Computer, Help Desk, Productivity, Call Centers, It Operations

Software downloads 2009-06-09

SmartCode VNC Manager Standard Edition 4.5.9.1 (Windows)

SmartCode VNC Manager Standard Edition is a powerful remote administration and monitoring software application for both the business and home network environments. It is typically used for remote network management, remote system administration and in helpdesk environments. The application allows you to take remote control of any computer running VNC...

Tags: Remote System, Environment, Monitoring, SmartCode Solutions, SmartCode VNC Manager Standard Edition, Help Desk, Remote Administration, Microsoft Windows, It Operations, Operating Systems, Software

Software downloads 2009-06-04

Instant Writing Resources Tool Bar 3.01 (Windows)

There's A Reason Why Writers Of All Genres Choose The Instant Writing Resource Tool Bar ... It's freeware providing instant access to free writing resources and writing links. Developed by Rowdy Rhodes its primary useis to provide access to the massive writing resource site Freelance Writing Organization - Int'l. which...

Tags: Job, Resource, Tool, Productivity, Recruitment & Selection, RSS, Help Desk, Microsoft Windows, Human Resources, Workforce Management, Internet, It Operations, Operating Systems, Software

Software downloads 2009-06-01

Public Folder HelpDesk 10.1.146 (Windows)

Collaborate on helpdesk tickets in Outlook. Create tickets from e-mail or webform. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in...

Tags: Ticket, Microsoft Windows, Kalmstrom Business Solutions, Microsoft Outlook, Help Desk, Microsoft Office, Groupware, Call Centers, Microsoft Excel, Databases, Office Suites, Software, It Operations, Enterprise Software, Data Management

Software downloads 2009-05-25

The defendants' problem with software liability

Figuring out who screwed up, who is liable for whatever damages may occur with software, can be hard enough for a help desk. Now imagine a lawyer gets involved. by Dana Blankenhorn

Tags: Software, Help Desk, Tools & Techniques, Call Centers, It Operations, Management, Dana Blankenhorn

Blog posts 2009-05-19

CCS HelpDesk 4.3 (Windows)

CCS HelpDesk leverages the power of Microsoft Exchange Server, Microsoft Outlook, and the Web to bring you a simple, efficient and effective help desk, customer support and ticket tracking system. It is ideal for companies and organizations that are overwhelmed by user or customer requests and issues.Support requests are entered...

Tags: Web, Microsoft Exchange Server, Microsoft Windows, Crow Canyon Systems, CCS HelpDesk, Microsoft Outlook, Groupware, Help Desk, E-mail Servers, Channel Management, Microsoft Office, Office Suites, Software, Enterprise Software, It Operations, Marketing

Software downloads 2009-05-19

SysAid Help Desk and Asset Management 6.0 (Windows)

SysAid is a dynamic and highly intuitive software solution for the small to medium IT Helpdesk. It provides extensive Helpdesk, Knowledgebase, Asset Management, Monitoring, Reports and Analysis applications, in a simple, attractive and easy-to-use package. The software comes with standardized templates to help you get started right away, or fully...

Tags: Asset, Software, Ilient, Knowledgebase, Problem Management, Microsoft Windows, SysAid, SysAid Software, Change Management, ITIL, Help Desk, Asset Management, Tools & Techniques, Text Messaging/SMS/MMS, Management, It Services, It Operations, Operational Planning, Business Operations, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications

Software downloads 2009-05-08

Live from the X2 Community Conference

I'm at the X2 Development Corporation Community Conference for the next two days. It's an annual event that our SIS vendor puts on to bring together end users (power, guru, new, and otherwise) and, not surprisingly, build community among their growing cadre of school districts. Obviously,...

Tags: District, Aspen Technology Inc., SiS, Help Desk, Call Centers, Process Improvement, Financial Accounting, It Operations, Quality, Business Operations, Finance, Christopher Dawson

Blog posts 2009-05-06

UltraVNC 1.0.5.6 (Windows)

UltraVNC is a powerful, easy to use and free software that can display the screen of another computer via internet or network on your own screen. The program allows you to use your mouse and keyboard to control the other PC remotely. It means that you can work on a...

Tags: Microsoft Windows, Computer, UltraVNC, Help Desk, Productivity, Call Centers, It Operations

Software downloads 2009-04-30

Alloy Navigator Express 5.0.2 (Windows)

Alloy Navigator Express is a comprehensive and budget-friendly Help Desk and Asset Management solution for Small and Medium Business, advancing the Asset Navigator product line with next generation technology. Alloy Navigator Express helps you to establish service management practices, identify and proactively respond to incident trends, reduce monitoring overhead with...

Tags: Alloy, Alloy Navigator Express, E-mail, Microsoft Windows, Asset Management, It Services, Ssl/Tls, Help Desk, Online Communications, Operating Systems, Software, Operational Planning, Business Operations, Security, It Operations

Software downloads 2009-04-29

CentreDesk Artizan 5.402 (Windows)

CentreDesk Artizan is a multi-user Artisan call centre application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to artisans Time tracking, (calculates holidays and...

Tags: Microsoft Windows, Call Centre, Merging Technologies, CentreDesk Artizan, Help Desk, It Operations

Software downloads 2009-04-28

Freeware HelpDesk CentreDesk Quotation 5.401 (Windows)

CentreDesk Quotation is a multi-user help desk quotations application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign quotations to technicians. Can be used as a...

Tags: Freeware, Microsoft Windows, Merging Technologies, CentreDesk Quotation, Help Desk, Call Centers, It Operations

Software downloads 2009-04-28

HelpDesk CentreDesk Repair 5.401 (Windows)

CentreDesk Repair is a multi-user helpdesk repairs application, that is affordable and easy to use. Member of the CentreDesk group of Help Desk applications. Fast, easy call logging, easy call tracking, with the full history of all actions taken. Easily assign logs to technicians Time tracking, (calculates holidays and working...

Tags: Microsoft Windows, Merging Technologies, CentreDesk Repair, Help Desk, Call Centers, It Operations

Software downloads 2009-04-28