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Help Desk Institute (2 results)
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ZDNet Dictionary Definition
- Help Desk
- A source of technical support for hardware or software. Help desks are staffed by people who can either solve the problem directly or forward the problem to someone else....
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- VPN Link Test (exe)
- Chimera 'VPNLinkTest' is a program designed specifically for corporate environments who have site-to-site VPN links from a central hub site out to remote branch spoke sites. It provides a quick and easy way to test whether a VPN link is active and the response of the intermediary devices in its...
- Software downloads 2008-07-10
- Top 10 things Michael Arrington should do to protest Microsoft's bad behavior
- TechCrunch's Michael Arrington is miffed. Microsoft crossed a line by ganging up on Yahoo with Carl Icahn. Arrington outlines his case, but the last sentence is what intrigued me: "I'm all for a merger. But I won't stand by quietly while Microsoft destroys what's left of...
- Blog posts 2008-07-08
- 10+ ways to help your help desk (and therefore yourself)
- If you're a go-to resource for your organization's help desk, you can make your job easier by making their job easier. Calvin Sun looks at some things you can do to make help desk operations go more smoothly -- which will pay off for you in return.This download is also...
- Download resources 2008-07-07
- Helpdesks and productivity
- Helpdesks and productivityGood start, and then...You lost it.1980 CalledThey want their mainframes back. :DWhy don't you explain your present value...calculation. Do you even know what present value means? What time period are we talking?Huh?You imply that on a Sun Ray platform the only problems are the applications or how they...
- Discussion threads 2008-07-03
- Helpdesks and productivity
- Getting rid of the PC reduces ambiguity in the system, thereby letting you eliminate the help desk and thus lowers your IT costs while increasing user productivity. by Paul Murphy
- Blog posts 2008-07-03
- Remote Control Manager (rar)
- Remote Control Manager is a complete solution for storing all IT devices in one centrally managed database that is accessible by anyone in your technical support help desk. The Remote Control Manager system does not replace existing methods of managing devices but instead uses the existing tools available to open...
- Software downloads 2008-07-03
- Password Control (exe)
- Password Control is a tool helpdesk staff can use to reset Active Directory user passwords. An optional Bulk Password Control component is used for bulk password resets. System Administrators can also use the optional Bulk Modify component to bulk update AD attributes. e.g. Add/Remove Groups. Change Account Options (User must...
- Software downloads 2008-06-20
- Mashing it up with Support: Automate, Coordinate and Collaborate with the Incident Escalation Mashup
- Keep your internal customers, support and development teams informed--from first call to final fix--with insight at every step along the way. View this Serena webinar to see how Business Mashups drive productivity throughout IT, starting with the main internal customer entry point--the IT help desk. Serena Software...
- Webcasts 2008-06-19
- Tific Helpdesk Booster (zip)
- Tific Helpdesk Booster is an inventory system; it comes in two separate files that should be installed on separate systems. The Helpdesk Booster Agent makes an inventory on the local machine, typically the end-user's, and reports the information to a remote server via HTTPS/SSL. The Support Analyst Console fetches the...
- Software downloads 2008-06-11
- Italian Technology Company Enhances Productivity With Integrated Software
- A leading Italian provider of engineering and information services, Sielte has established a long-term commitment to technological innovation. In order to take advantage of new productivity features, Sielte is upgrading its computers to the Windows Vista operating system and the 2007 Microsoft Office system. The initial deployment to 600 computers...
- Case studies 2008-06-03
- Mediachase IBN Help Desk and Project Management (zip)
- The Mediachase IBN Help Desk and Project Management 4.5 is a feature-rich solution for businesses who need robust project management tools, help desk and issues tracking, or a combination of both. Version 4.5 includes unspecified updates.
- Software downloads 2008-05-29
- Technology Services Provider Improves Efficiency and Productivity
- Satyam Computer Services Ltd. Satyam wanted a solution that would keep conflicts and system disruptions in check, minimize user downtime and inconvenience, and avoid exposure to security threats. The company decided to migrate to the Windows Vista operating system by using deployment tools such as Windows Deployment Services and Microsoft...
- Case studies 2008-05-28
- ActiveXperts Helpdesk System (exe)
- ActiveXperts HelpDesk System is a powerful, Web enabled support management system designed for help desks, call centers, customer support centers and ICT departments. It is designed to provide a complete support solution, to streamline helpdesk processes. The product runs as a service on Windows 2008,2003,Vista,XP and2000. This version is the...
- Software downloads 2008-05-21
- Take control of any Windows PC on the Internet with CrossLoop
- In this IT Dojo video, Bill Detwiler demonstrates how easily you can establish a remote connection with CrossLoop. He also shares his personal experience using CrossLoop to support the technically-challenged.
- Videos 2008-05-12
- Active Directory Query (zip)
- AD Query allows you to view various objects within your Microsoft Active Directory environment. Several administrative functions are available for various objects as well. Features include the following: Ability to query user, computer, deleted items, and other objects stored within Active Directory Perform basic account administration such as disabling accounts,...
- Software downloads 2008-05-12
- Oil's superspike may make telecommuting the norm
- Can the price of crude--currently above $125 a barrel and the high gas prices that go with it--make telecommuting the norm? These questions come up typically with crises and natural disasters. For instance, if there was an avian flu outbreak workers across the U.S. would have to...
- Blog posts 2008-05-09
- SmarterTrack (exe)
- SmarterTrack 3.x is a robust support Help Desk, Ticket System, Live Chat, Cost Analysis, Data Mining, Knowledge Base, Reporting, and Analytics software application through an elegant AJAX web interface. SmarterTrack brings the performance of a desktop application to the Web and can be run stand-alone or integrate with your customer...
- Software downloads 2008-05-06
- IT Dojo: Mapping drive letters in Windows XP
- Mapping drive letters in Windows XP is a common task. It's not a complicated process, but you can save time with a few easy shortcuts. In this IT Dojo video, Bill Detwiler demonstrates three old DOS commands that making mapping folders and network shares a snap - the SUBST, POPD,...
- Videos 2008-04-29
- IT Dojo: Quickly map drive letters in Windows XP with SUBST, PUSHD, and POPD
- In this IT Dojo video, Bill Detwiler demonstrates three old DOS commands that making mapping folders and network shares a snap. First, Bill looks at the SUBST command. SUBST lets you quickly and easily map a local, nested folder to a drive letter. Second, he examines the POPD and...
- Videos 2008-04-29
- Requirements Modeling, Part 2: Build Your New Design
- After the developer has designed a new architecture, he is eager to build it. But before the developer starts, look at the best way to implement the plan without interrupting business. In this second paper in the "Requirements modeling" series, learn important steps to take a new architecture from the...
- White papers 2008-04-29
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