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gedas USA Case Study: HDI Certified Support Center

gedas' unique brand of full-service solutions and its strong business process expertise have allowed the company to assume a leading position in the automotive and manufacturing industries and in the field of logistics processes. As gedas USA makes strides toward securing new external customer accounts, becoming HDI certified became increasingly...

Tags: Business Process, Help Desk Institute, Logistics, Supply Chain, Operational Planning, Project Management, Tools & Techniques, Strategy, Business Operations, It Operations, It service Management, Management

Case studies

Additional Resources

The New Adventures of Christine's Old PC

Windows XP virtualized within Vista SP1 using VMWare Player. Some of you may be aware that I have another identity besides professional technologist and tech/computer industry blogger -- I'm also passionate about restaurants, cooking, and eating (albeit with a healthier focus these...

Tags: PC, Microsoft Windows Vista, VMware Inc., Computer, Christine Nunn, Microsoft Outlook, Microsoft Windows, Microsoft Windows XP, Microsoft Windows Vista (Longhorn), Productivity, Groupware, Microsoft Office, Office Suites, Software, Operating Systems, Enterprise Software, Jason Perlow

Blog posts 2008-09-22

Self-Service Best Practices

TechExcel stands at the forefront of the rapidly changing market for web-based tools intended for self-service. The Help Desk Institute estimates that each ¬first level incident will cost about $25. Therefore, if support centers are able to detect just ten calls per day to a Self-Service Portal, the company will...

Tags: TechExcel Inc., Best Practice

White papers 2008-08-07

Demystifying Sarbanes-Oxley for the Service Desk

The Sarbanes-Oxley Act of 2002 SOX was passed to protect investors and prevent financial wrongdoing by public corporations, by improving the financial integrity, transparency, and reliability of corporate disclosures. SOX requires corporate officers and managers to not only certify financial results, but to demonstrate that their record-keeping is correct, not...

Tags: Service Desk, Financial, Sarbanes-Oxley Act, Touchpaper Software, COBIT, Sarbanes-Oxley, Regulatory Compliance, Regulations, Financial Accounting, Government, Finance, Human Resources, Policies And Procedures

White papers 2006-03-10

Holmesglen Institute Saves 20 Hours Per Week on Data Entry With Unicenter ServicePlus Service Desk

A specialist in the area of Vocational Education and Training VET, the Holmesglen Institute of TAFE Technical And Further Education is the largest of its kind in Victoria, Australia. In 2002, the Institute opened a new campus, increasing its already large computer network by 30 percent. This resulted in an...

Tags: Service Desk, CA Unicenter, Data Entry, Computer Associates International Inc., Help Desk, Call Centers, It Operations

Case studies