<![CDATA[help desk and it management Resources | ZDNet]]> en-us <![CDATA[How BMC Desktop Capture Can Accelerate Root Cause Analysis for Your Help Desk]]> Tue, 03 Mar 2009 00:00:00 -0800 BMC BMC <![CDATA[How Flight Recorder Technology Can Enhance Your Help Desk]]> Thu, 26 Feb 2009 00:00:00 -0800 BMC BMC <![CDATA[Technology Audit: Touchpaper Software Plc - IT Business Management Suite]]> Wed, 01 Mar 2006 00:00:00 -0800 <![CDATA[Webcast: Incident, Problem and Event Management: The IT Process Wars!]]> Wed, 28 Sep 2005 00:00:00 -0700 BMC BMC <![CDATA[HP OpenView Service Desk Process Insight Software 1.1]]> Thu, 01 Sep 2005 00:00:00 -0700 HPQ HPQ <![CDATA[Southwest Airlines Supports Business-Critical Systems With Remedy and Vytek]]> LUV LUV <![CDATA[Wipro Implements ITIL and Improves Efficiencies With Remedy]]> <![CDATA[HelpDesk IQ - Recorded Demonstration]]> BMC BMC <![CDATA[HP OpenView Delivers Superior Service Desk Functions to Boost Mastek's Customer Service]]> HPQ HPQ <![CDATA[HP OpenView Chalks Up Success With University Helpdesk]]> HPQ HPQ <![CDATA[Help Desk Solution Sends Travel Firm's Productivity Skyward]]> BMC BMC <![CDATA[Customizable Service Desk Software Helps IT Solutions Provider Streamline Operations]]> BMC BMC <![CDATA[HP OpenView Helps Swedish Medical Center Heal IT Growing Pains]]> HPQ HPQ <![CDATA[SNCF Gets on Track With Remedy]]> BMC BMC <![CDATA[Workspace Group Embraces BMC Magic Service Desk Suite for Help Desk and Workflow Support]]> BMC BMC <![CDATA[Wipro Implements ITIL and Improves Efficiencies With BMC]]> BMC BMC <![CDATA[TOTAL UK Implements ITIL-Based Help Desk Using BMC Remedy Service Desk]]> BMC BMC <![CDATA[Department of Defense Organization Offers One-Stop Shop for All Service Requests With BMC Remedy Help Desk]]> BMC BMC <![CDATA[Countrywide Adopts BMC Remedy Solutions as Enterprise Support Standard]]> BMC BMC <![CDATA[ALD Puts BMC Remedy Action Request System at the Heart of Its IT Service Infrastructure]]> BMC BMC