heathrow t5

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Heathrow T5 failure: What really happened

Heathrow T5 failure: What really happenedTony BlairThis is typical of modern Britain. All show. All glitz. 100% image and 0% substance. This is the legacy of Tony who turned Britain from a country proud of its merit into one only concerned with the next news story and to hell with...

Tags: Strategy, Heathrow T5

Discussion threads 2008-04-08

Crazed supermodel pissed at Heathrow T5 failure

Crazed supermodel pissed at Heathrow T5 failureWas she dressed like this at Heathrow? :-).RE: Crazed supermodel pissed at Heathrow T5 failureGiven her job is modelling and the missing luggage contained the clothes she was being paid to wear, I have a certain amount of sympathy.I would probably have Fedexed or...

Tags: Heathrow T5, Heathrow T5 failure

Discussion threads 2008-04-06

Additional Resources

IT failures roundup: Airports; jail system; angry travellers

To describe more failures than one lone blogger could possibly investigate himself, here's a new type of post: the IT failures roundup. I'll periodically report on interesting failures using a brief, overview format. JFK airport baggage handling system goes down. American Airlines scored...

Tags: Software, Information Technology, Failure, Tools & Techniques, Productivity, Networking, Management, Michael Krigsman

Blog posts 2008-08-01

News to know: AMD; IT spending; Google; Microsoft Mesh; ULPCs

Notable headlines: Mary Jo Foley: Google App Engine: When will Microsoft field a competitor? Garett Rogers: Google announces App Engine: Should Amazon worry? Michael Krigsman: Heathrow T5 failure: What really happened Larry Dignan: AMD: Sales weak; Layoffs on tap ...

Tags: Google Inc., Hewlett-Packard Co., Jason O'Grady, IT-spending, Microsoft Corp., Advanced Micro Devices Inc., Service-Oriented Architecture (SOA), Microsoft Windows, Printers, Fuel Cells, Microsoft Windows Vista (Longhorn), Notebooks, Open Source, Web Services, Enterprise Software, Software, Operating Systems, Hardware, Peripherals, Emerging Technologies, Notebooks & Tablets, Larry Dignan

Blog posts 2008-04-08

IT failure at Heathrow T5: What really happened

Anyone having the misfortune to pass recently through Heathrow's new Terminal 5 knows the huge project debuted as a case study in full-blown systems failure. Most reports have focused on stranded customers, a crazed supermodel, and Queen Elizabeth's grand opening speech, which called the terminal "a 21st Century gateway to...

Tags: Software, CIO, Baggage, British Airways Plc., Information Technology, Problem, Terminal 5, BA, Vanderlande Industries, Vanderlande, Bags, Paul Coby, Airports Authority, Strategy, Tools & Techniques, Management, Michael Krigsman

Blog posts 2008-04-07

News to know: Microhoo redux; Mobile Linux; Jive; Google; Let XP die

Notable headlines: Yahoo launches ’stock market for ads’ Larry Dignan: The three week Microhoo countdown begins... Mary Jo Foley: Ballmer tells Yahoo board: Get off the pot Microsoft's letter to Yahoo Paula Rooney: Backed by Intel, Ubuntu, Google, mobile Linux is poised for commercial takeoff in...

Tags: Google Inc., Mobile, Microsoft Windows XP, Yahoo! Inc., Microsoft Windows Vista, Microsoft Corp., Mobile Linux, Linux, Microsoft Windows, Media Center PCs, Microsoft Windows Vista (Longhorn), Operating Systems, UNIX, Open Source, Software, Personal Technology, Home Entertainment, Larry Dignan

Blog posts 2008-04-07

Crazed supermodel pissed at Heathrow T5 failure

  While researching a detailed post on Heathrow's T5 baggage systems failure, I came upon this tidbit regarding supermodel Naomi Campbell. Turns out she was traveling through the airport, learned her bags were lost, and went nuts. This is the first and probably last...

Tags: British Airways Plc., Corporate Governance, Productivity, Blogging, Business Operations, Corporate Law, Internet, Michael Krigsman

Blog posts 2008-04-06

British Airways CIO: Paul Coby - Transcript

INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks.Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's turnaround is nothing short...

Tags: Uncategorized

Blog posts 2006-10-16

British Airways CIO: Paul Coby - Transcript

INTRO TH: When Paul Coby became British Airways CIO five years ago, the airline's very existence was under threat as a financial crisis engulfed the entire travel industry following the 9/11 terrorist attacks. Five years on, and despite rising fuel prices and competition from no-frills airlines, BA's...

Tags: Customer Service, CIO, British Airways Plc., PC, Information Technology, Business, Technology, TH, Desktops, Strategy, Hardware, Management, Administrator

Blog posts 2006-10-16