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More details on HDI's 100-inch laser 3D TV: more energy-efficient, lower cost, walks on water

California startup HDI is already creating buzz with the 100-inch laser-based 3D HDTV it's been demoing. If the claims made by the company rep I corresponded with today turn out to be true, we could be looking at a Holy Grail of sorts for the next generation of television. ...

Tags: 3D, Plasma, Laser, HDI, HDI Prototype, Sean Portnoy

Blog posts 2009-09-21

Startup firm HDI previews 100-inch laser 3D HDTV

How else but glasses?Begs the question though:If synchronised glasses are required anyway, why not make miniature HD displays in them and bypass the need for a screen at all?Of course, a viewing experience is not shared if you cannot see each other. And what about the food you are trying...

Tags: 3D, laser

Discussion threads 2009-09-20

Startup firm HDI previews 100-inch laser 3D HDTV

We've seen laser-based HDTVs from Mitsubishi, and Panasonic and Sony, among others, are looking to introduce 3D sets to American consumers next year. But now a California-based startup firm has unveiled a 100-inch laser-based 3D display. The company's big claim is that the set also runs at 1080Hz, or more...

Tags: 3D, Laser, HDI, Sean Portnoy

Blog posts 2009-09-20

Implementation Guidance Regarding ITIL: Version 3.0

A number of organizations have begun IT process improvement projects using the Information Technology Infrastructure Library ITIL framework. A taskforce of the HDI Strategic Advisory Board was created and has researched the implications of changes under development. This paper is intended to provide guidance to HDI members who are in...

Tags: Information Technology, HDI, ITIL, Process Improvement, It Services, Strategy, Quality, Business Operations, Management

White papers 2007-03-20

Organizing the help desk

Whether you're building a help desk from the ground up or reorganizing an existing shop, the structure you create should be based on your customers' needs, your budget, your business' culture, and the types of services you intend to provide. This sample chapter, taken from HDI's Service and Support Handbook,...

Tags: HDI, Help Desk, Call Centers, It Operations

Book chapters 2005-06-01

Additional Resources

3D football, anyone? Intel offers peek at 21st Century television

TV isn't TV anymore. It's out of the box. It's off the wall and it's not going back anytime soon. That was the opening line of the final keynote at the Intel Developer Forum, delivered by Intel exec Justin Rattner, who took to the stage to talk...

Tags: 3D, Intel Corp., TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2009-09-24

News to know: Microsoft; Google; Dell; Robo-pills; Android;

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Ed Bott: A close-up look at the new Office Web Apps Gallery: Office Web Apps Technical Preview ...

Tags: Apple iPhone, Google Inc., Dell Computer Corp., Microsoft Office, Apple Inc., Microsoft Corp., Photograph, Smart Phones, Federal Government, Consumer Electronics, Personal Technology, Government, Larry Dignan

Blog posts 2009-09-21

HDI - IT Pro - Use the OCS Planning Tool

The attendee of this webcast will learn how to use the OCS planning tool to build simple single server OCS configurations all the way to multi site multi server complex configurations which may include both voice and video. Also learn how to use the planning tool to lean about and...

Tags: Information Technology, Configuration, Microsoft Corp., Corporate Communications, Productivity, Servers, Marketing, Hardware

Webcasts 2008-10-22

Nikkei: Toshiba faces $986 million loss on HD DVDs

Nikkei: Toshiba faces $986 million loss on HD DVDsHD-DVD could had won if ...... the price of the movies where the same as today (ie: the same price of a DVD). The player was already cheap, but the movies were too expensive to buy. Also, they should had released...

Tags: HD DVD, DVD, Consumer electronics, Nikkei, HD-DVD, Toshiba Corp.

Discussion threads 2008-03-13

LG BH200

When LG introduced the first HD DVD/Blu-ray combo player at CES 2007, it was a groundbreaking moment in consumer electronics. Nobody expected a combo player to be released so soon, and at the time it seemed that maybe it was a way to avoid a long, protracted format war. Fast-forward...

Tags: HD DVD, DVD, Consumer electronics, setup menu, LG Electronics Inc., clicker, LG BH200, HD-DVD

Product reviews 2008-02-13

Swimming in the Blu-ray tar pit

As I noted in my blog yesterday, Blu-ray made the business decision to leave lots of features undefined, wrapped under a BD-J Java layer that can do pretty much anything...assuming manufacturers choose to actually do something with it. In contrast, HD DVD chose to standarize a lot of features up...

Tags: Blu-ray, Hd Dvd, DVD, Consumer Electronics, Business Structures, Personal Technology, Home Entertainment, Finance, John Carroll

Blog posts 2008-01-09

Will Apple dump Blu-ray?

Will Apple dump Blu-ray?Apple should offer both as options!I don't understand why Apple and others have to pick a side!Why not offering any disk format the customer demands?Let the consumer be the judge not some greedy CEO!BluRay is going to win this battleI read a story a few days ago...

Tags: HD DVD, DVD, Consumer electronics, neutrality, Microsoft Corp., BluRay, HD-DVD, Apple Inc., Disney Corp.

Discussion threads 2007-08-21

Even Softies get the Vista installation blues

This is one for all of you readers who've had trouble installing Windows Vista. Don't feel bad. Even some Microsoft developers -- who have the Vista team on premise -- can't manage to upgrade to Vista.Microsoft developer Andy Pennell wanted to install Vista at home. (Pennell is a developer on...

Tags: Windows XP, Windows client, Windows 7, Vista

Blog posts 2007-06-22

Holy cow. Across phones, concept PCs, UMPCs, HiDef, etc, is Samsung on a roll, or what?

Depsite being one of the backers to the Blu-ray Disc format, Samsung is apparently breaking ranks a bit and coming out with a player that supports both Blu-ray and the competing HD DVD format. The device is apparently being called the Duo HD Player BD-UP5000 (who makes these model numbers...

Tags: Wired &, Wireless, Telephony, Personal Technology, Mobile, Hardware Infrastructure, General, Entertainment

Blog posts 2007-04-19

XBOX 360 and HD-DVD

XBOX 360 and HD-DVDCorrectionsIt is HDi not iHD. It is HD DVD not HD-DVD. It is Blu-ray Disc or BD nor Blu-Ray or BR.There is a technical reason Microsoft could not include the drive in the Elite. Xbox games are DVD9 and require a DVD 12x drive to work. Currently...

Tags: HD DVD, Consumer electronics, Microsoft Xbox, Xbox Games, Microsoft Xbox 360, HD-DVD, DVD, corporate officer

Discussion threads 2007-04-11

LG BH100

Back in January, we anointed LG's Super Multi Blu BH100 "Best in Show" at CES 2007, for being the first player to offer both Blu-ray and HD DVD playback in a single product. There's no doubt LG pulled off an impressive feat with the BH100, but whether or not it's...

Tags: HD DVD, Blu-ray, DVD, Consumer electronics, LG BH100, Blu-ray disc, HD-DVD, LG Electronics Inc.

Product reviews 2007-03-28

Put Away the Notebook: Cutting Edge Knowledge Management in the Twenty-First Century

In just the past decade, knowledge management software has grown in sophistication, utility, and power, and is slowly reshaping how the entire support world captures, reuses and delivers solutions to customers. Knowledge management is fast becoming a professional field in its own right, and the development of Knowledge-Centered Support KCS...

Tags: Notebook, Knowledge, Knowledge Management, Business Intelligence, Strategy, Enterprise Software, Software, Data Management, Management

White papers 2005-11-01

How the revised Fair Labor Standards Act (FLSA) impacts overtime for IT workers

On August 23, 2004 Congress passed revisions to the Fair Labor Standards Act of 1938 that changed the law's overtime provisions and substantially modified the definition of an "exempt" employee. The changes to the FLSA and their accompanying regulations, unfortunately, do not bring a great deal of clarity to the...

Tags: Fair Labor Standards Act, Regulations, Government

Download resources 2005-06-21

gedas USA Case Study: HDI Certified Support Center

gedas' unique brand of full-service solutions and its strong business process expertise have allowed the company to assume a leading position in the automotive and manufacturing industries and in the field of logistics processes. As gedas USA makes strides toward securing new external customer accounts, becoming HDI certified became increasingly...

Tags: Business Process, Help Desk Institute, Logistics, Supply Chain, Operational Planning, Project Management, Tools & Techniques, Strategy, Business Operations, It Operations, It service Management, Management

Case studies