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Hudson's Bay Company Uses Internet-Based Solutions to Target Its Marketplace - One Customer at a Time

Hudson's Bay Company Hbc is Canada's oldest corporation and largest department store retailer. Hbc wants to leverage the breadth of products and services offered throughout its retail channels, align customer touch points, logistics, and retail enablement, creating a common front to the customer through credit cards, loyalty programs, and gift...

Tags: Customer, Cisco Systems Inc., Hudson, Hbc, Internet, Supply Chain, Business Operations

Case studies

Additional Resources

Hudson's Bay Company Saves More Than US$130K Annually in Administrative Cost Reduction and Expects to Achieve 100% ROI Within 2 Years With Oracle E-Business Suite

Throughout its long history, Hudson's Bay Company HBC has consistently embraced change and innovation to remain successful within the highly competitive Canadian retail market. The company recognized the need to adopt a long-range strategy to improve organizational efficiency and productivity while aggressively pursuing consumer value. In its first phase of...

Tags: Oracle Corp., Oracle E-Business Suite, Cost Reduction, ROI, Hudson, Roi/Tco, Operational Planning, Operational Accounting, Strategy, Enterprise Software, Finance, Managerial Accounting, Business Operations, Management, Software

Case studies

A Diverse Community Realizes Its Potential

Located in South East London's Elephant and Castle district, the Hampstead Bible College HBC has for over 17 years been offering a variety of vocational training and other education to members of the local community, whether or not they are churchgoers. HBC sees the provision of excellent training in sought-after...

Tags: Community, Training, Cisco Systems Inc., Hampstead Bible College, Workforce Management, Human Resources

Case studies

Hudson's Bay Company Keeps Customers at the Centre of Its Business With an Avaya Contact Centre Solution

Hudson's Bay Company HBC, Canada's largest department store retailer and oldest corporation, needed to ensure that its contact centres were adequately equipped to deal with the most urgent customer demands. Anticipating an increase in call volume due to a credit card and loyalty program consolidation and online shopping calls, Hudson's...

Tags: Avaya Inc., Hudson, Retail, Sales Channel, Financial Services, Sales

Case studies