hawaii medical service association

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Faster Document Retrieval Substantially Improves Customer Service

The Hawaii Medical Service Association HMSA is a nonprofit, mutual benefit society founded in 1938. The organization needed a document management system that would allow multiple points of entry such as fax, scanning, electronic entry, and e-forms and could store a variety of document types. The company was using optical...

Tags: Customer Service, Hawaii Medical Service Association, Documentum, Content Management, Document Management, Managerial Accounting, Groupware, Storage, Enterprise Software, Software, Finance, Hardware

Case studies

Additional Resources

Cloudworks shows the green side of managed services

Here's a refreshing twist: An executive with an ostensibly "green" technology who really isn't willing to pitch it that way. I'm talking about Cloudworks founder and CEO Mike Eaton, who really cares more instead about the "overall convenience and efficiency" of his company's services. He's playing the economy card, rather...

Tags: Managed Services, IT Infrastructure, Information Technology, Small Business, Cloudworks, Heather Clancy

Blog posts 2008-07-26

Howard's happy: Sirius-XM merger (finally) approved; Now the work really begins

The government regulatory debacle known as the Sirius-XM merger has officially ended as the Federal Communications Commission approved the deal after 17 months of deliberation and lobbying from the National Association of Broadcasters. According to the Washington Post and Wall Street Journal the FCC approved the deal...

Tags: Merger, XM Satellite Radio Inc., Radio, Sirius, Howard, Satellite Radio, Digital Music, Advertising & Promotion, Federal Government, Mergers & Acquisitions, Consumer Electronics, Personal Technology, Marketing, Government, Investment, Finance, Larry Dignan

Blog posts 2008-07-26

iPhone gas application roundup

On 18 June 2008 I published my iPhone app wishlist and I'm happy that most of my most requested applications have been released (Thank you Texas Hold'Em!). Two my most request applications dealt with fuel, specifically a fuel economy tracker and a cheap gas finder. Several iterations...

Tags: Apple iPhone, Vehicle, MPG, AccuFuel, Gas Finder, Roi/Tco, GPS, 3G, Handhelds, Finance, Managerial Accounting, Consumer Electronics, Personal Technology, Cellular Phones, Hardware, Jason D. O\'Grady

Blog posts 2008-07-25

Software makers may sue eBay

Tired of being "stiff-armed" by eBay, the Software and Information Industry Association is signaling its ready to sue over pirated software sales on the dominant online auction site, PC World reports. SIIA has offered eBay several suggestions for stemming the sale of pirated software on...

Tags: Software, Software Information Industry Association, eBay Inc., Tiffany, Tools & Techniques, Piracy, Sales Strategy, Management, Business Operations, Corporate Law, Sales, Richard Koman

Blog posts 2008-07-25

Gaping holes in RealPlayer patched

Digital media delivery firm RealNetworks has shipped a high-prority patch to cover four gaping holes in its flagship RealPlayer software, warning that the vulnerabilities could put users at risk of code execution attacks. The patch comes a few hours after Secunia released an advisory warning for one...

Tags: Vulnerability, RealNetworks Inc., RealNetworks RealPlayer, Digital Music, Digital Media, Security, Personal Technology, Consumer Electronics, Ryan Naraine

Blog posts 2008-07-25

Foxconn snubs Linux users

Foxconn snubs Linux usersWho needs Foxconn anyway.There are plenty of good MB makers that do support Linux.It's a good idea to look at hardware compatibility at the distro's website anyway. I use Asus. But I have had to update the BIOS on every Asus MB I've bought to get...

Tags: Operating systems, UNIX, OPEN SOURCE, Foxconn, Linux, BIOS, ASUS, operating system

Discussion threads 2008-07-25

What paper trail?

I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....

Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy

Blog posts 2008-07-25

Diaz's Memo: Can cloud computing weather the storm?

ZDNet's Sam Diaz isn't ready to give up on cloud computing after Amazon's recent S3 storage service outage. He believes the technology still has the potential to drastically reduce operating expenses.

Tags: Diaz, Cloud Computing, Amazon

Videos 2008-07-25

Britain moves against illegal file sharing

Britain moves against illegal file sharingWould like to know how they will determine this.I think they are going to have significant problems with this.Briton can do what they want, the people there seem to be unwilling to stop their government from making so many laws they are in "freedom chains"....I...

Tags: Peer to peer (P2P), Internet service providers (ISPs), INTERNET, file-sharing, File Sharing Program

Discussion threads 2008-07-25

Britain moves against illegal file sharing

CBC News out of Canada is reporting that British ISPs are making an aggressive move against illegal file sharing by implementing a program designed to discover copyright violators, who will be sent warning letters and may potentially have their internet connections disconnected. For more on the article,...

Tags: File-sharing, Peer To Peer (P2P), Internet Service Providers (ISPs), Internet, Nathan McFeters

Blog posts 2008-07-25

Cool Tools - Slingpage extends stickies and sharing to Firefox users

Slingpage, which announced its social browsing extension for Internet Explorer last month, will introduce an equally feature-rich version of its service to Mozilla Firefox users next week. Slingpage offers a way for Web surfers to find information about favorite topics via "Slingcast" feeds as well as create...

Tags: Monitor, Mozilla Firefox, Note, Tool, Slingpage, Web Browsers, Monitors & Displays, Internet, Hardware, Components, Jennifer Leggio

Blog posts 2008-07-25

Gateway stops selling PCs direct

Gateway stops selling PCs directHow does this save money?I mean won't part of the sale have to go to the outlet? While a direct sale Gateway gets it all? Also can we stop this name game thing. Gateway is not longer Gateway it's Acer. I remember...

Tags: Desktops, PC, Gateway Inc.

Discussion threads 2008-07-25

GMail adds "https:"-only connections but still not by default

GMail adds "https:"-only connections but still not by defaultGoogle obviously - and rightly so - regards this matter as important,as can be seen from the fact that even we in Sweden are now allowed to choose the [b]Gmail[/b] option to «Always use https» - I checked immediately after reading Ryan's...

Tags: E-mail providers, cloud computing, Google Gmail, Gmail Add, HTTP, Google Inc.

Discussion threads 2008-07-25

A Friday Active Directory puzzler

A Friday Active Directory puzzlerSuggestions...Have you installed the required hotfixes and patches in the 2000 environment? http://support.microsoft.com/kb/331161similar problemupgraded a larger AD domain from 2000 to 2003 by adding a 2003 server.Depending on the error, it could be a lot of things.I got a similar error.it came down to using the...

Tags: Friday Active Directory puzzler, Friday Active Directory, puzzler

Discussion threads 2008-07-25

How OpenDNS, PowerDNS and MaraDNS remained unaffected by the DNS cache poisoning vulnerability

The short answer is being paranoid about tackling a known vulnerability. It's 2001, and Daniel J. Bernstein DJB, author of the then popular djbdns security-aware DNS implementation, is applying basic math principles to raise awareness on what's to turn into the "sky is falling" critical Internet vulnerability in 2008, in...

Tags: DNS, Vulnerability, Anomaly, Attack, OpenDNS, MaraDNS, NSS, Domain Names, Networking, Internet, Dancho Danchev

Blog posts 2008-07-25

Who do you trust, me or that gadget?

One of the most fascinating trends in medical computing involves the use of gadgets to extract data people are otherwise reluctant to give, and to offer advice on that data when it's needed. Do you trust the gadget more than the doctor? Will you obey the gadget? by Dana Blankenhorn

Tags: Teen, Gadget, Tablets, Notebooks, Vertical Industries, Benefits, Healthcare, Marketing Research, Hardware, Notebooks & Tablets, Enterprise Software, Software, Human Resources, Marketing, Dana Blankenhorn

Blog posts 2008-07-25

Microsoft may need an IBM moment of clarity

Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...

Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan

Blog posts 2008-07-25

AOL gussies up for potential sale, but who's buying?

AOL gussies up for potential sale, but who's buying?AOL's glory days are far behind.Yes AOL had it's day, but poor service and restrictive behavior relegated it to the dust-bin of history. No-one I know has been on that service for well over a decade, perhaps even longer. Yes...

Tags: America Online Inc., potential sale

Discussion threads 2008-07-25

Netflix ups outlook; Customer acquisition costs fall

Netflix said Friday it ended the second quarter with more than 8.4 million subscribers, up 25 percent from a year ago, and spent less money acquiring those customers. Those two factors added up to better than expected quarterly results and an improved outlook. The company has been...

Tags: NetFlix Inc., Acquisition, Earnings, Financial Accounting, Mergers & Acquisitions, Finance, Investment, Larry Dignan

Blog posts 2008-07-25