harte-hanks

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Only 34% of IT departments have the tools to constantly monitor URLs and Web site users

Harte-Hanks says more than 67% of IT departments only find out about the e-commerce problems when customers complain to help desk. 71% of IT professionals want the ability to continuously monitor all of their URLs and web site users, but that only 34% have the necessary tools. 71% of survey...

Tags: tool, Web site, IT-departments

Blog posts 2005-07-08

Avaya Case Study: Harte-Hanks Shoppers

Harte-Hanks is a leading direct marketing services firm and one of the largest producers of shoppers coupons and advertising circulars sent by mail in the U.S. Harte-Hanks Shoppers requirements for a new communications solution included ease of management, robust business communications applications, especially voice messaging, and the ability to control...

Tags: Avaya Inc., Harte-Hanks, Avaya IP Telephony Solution, Sales Channel, Advertising & Promotion, Instant Messaging, VOIP, Marketing Research, Telecommunications, Sales, Marketing, Internet, Online Communications, Networking

Case studies

Technology for Optimizing Customer Relationships

CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...

Tags: Strategy, Customer Relationship, CRM, Harte-Hanks, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers

Additional Resources

Twitter hashtag #chats: Valuable or just noise?

Twitter ChatsHey Jennifer, I moderate the #thepr20chat (Weds., 8pm EST). My philosophy for chats especially this one has always that when people stop showing up or get bored...it's time to move on. Nothing lasts forever, there are a lot of 'trendy' things popping up, shiny objects, etc. If the people...

Tags: Blogging, Twitter Inc., chat

Discussion threads 2009-09-15

1.5m spam emails sent from compromised University accounts

With the increasingly common spamming as a service underground propositions relying on botnets, and services offering thousands of pre-registered accounts at popular email providers, it would be logical to consider that old school techniques consisting of compromising accounts and abusing them to send as many spam emails as possible in...

Tags: Account, Spammer, Spam Email, University Of Otago, Staff Member, E-mail, Phishing, Spam, Cyberthreats, Online Communications, Security, Spam And Phishing, Dancho Danchev

Blog posts 2008-08-15

Commonwealth Bank CIO: Michael Harte - Transcript

ZDNet Australia: Welcome to the CIO Vision Series, where we have with us as our guest Michael Harte of Commonwealth Bank. Thank you Michael, for joining us today. What technologies are you particularly excited about? Harte: We’re a very diversified financial services group, and we cover...

Tags: Software, Bank, Financial, Information Technology, Banking, Customer, Business, Outsourcing, Technology, Tool, Productivity, Storage, Strategy, Hardware, Management, Andrew Mager

Blog posts 2007-10-30

Commonwealth Bank CIO: Michael Harte

In a CIO Sessions interview, Michael Harte, CIO of Commonwealth Bank, speaks to ZDNet Australia about new customer support technologies his company is investing in and deploying inside the financial management organization, and shares his views on the latest IT trends including, security, open-source software and out-sourcing. by Andrew...

Tags: Bank, CIO, Financial Management, Financial Accounting, Investment, Financial Planning, Finance, Andrew Mager

Blog posts 2007-10-30

Commonwealth Bank CIO: Michael Harte

In a CIO Sessions interview, Michael Harte, CIO of Commonwealth Bank, speaks to ZDNet Australia about new customer support technologies his company is investing in and deploying inside the financial management organization, and shares his views on the latest IT trends including, security, open-source software and out-sourcing.

Tags: CIO, Financial Management, Financial Accounting, Investment, Financial Planning, Finance, Michael Harte, Software, Bank, Financial, Information Technology, Banking, Customer, Business, Outsourcing, Technology, Tool, Productivity, Storage, Strategy, Hardware, Management

Videos 2007-10-30