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ZDNet Resources
- One more place SOA is making a difference
- Lorraine Lawson rounded out my recent list of "Nine places where SOA is making a difference, right now" with a tenth active business case. Lorraine's example specifies the gaming industry, but I think the intelligent, real-time customer relationship management described is no gamble. Such information, made available...
- Tags: Industry, SOA, Lorraine, Harrah, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Strategy, Software, Management, Joe McKendrick
- Blog posts 2007-12-21
- harrah's Entertainment CIO: Tim Stanley - transcript
- Gambling on hi-tech Description: Harrah's Entertainment CIO, Tim Stanley talks about his hi-tech vision for attracting customers to the world's most popular casino destinations, from implementing business intelligence software to deploying wireless gadgets. INTERVIEW: Dan...
- Tags: Innovation, CIO, Phone, Property, Customer, Las Vegas, Casino, Entertainment, CRM, Harrah, Games, Business Structures, Personal Technology, Finance, ZDNet Editor
- Blog posts 2007-02-28
- Short Clip: harrah's tries its hand at mobile gaming
- Harrah's CIO Tim Stanley explains how the company plans to test handheld gaming using PDA's and tablet PCs. by ZDNet Editor
- Tags: Mobile, Harrah, Tablets, PDAs, Games, Notebooks, Handhelds, Hardware, Notebooks & Tablets, Personal Technology, ZDNet Editor
- Blog posts 2007-02-27
- Short Clip: harrah's RFID rollout
- Harrah's CIO Tim Stanley explains how Harrah's is using RFID technologies for customer loyalty and security initiatives. by ZDNet Editor
- Tags: Harrah, RFID, Wireless, Security, Biometrics, ZDNet Editor
- Blog posts 2007-02-27
- Short Clip: Implementing CRM software in harrah's casinos
- Harrah's CIO Tim Stanley explains how the company uses CRM software to offer special promotions, and more targeted marketing to its 100 million hotel guests. by ZDNet Editor
- Tags: CRM Software, CRM, Harrah, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Software, Marketing, ZDNet Editor
- Blog posts 2007-02-27
- harrah's Entertainment CIO: Tim Stanley
- Harrah's Entertainment CIO, Tim Stanley talks about his hi-tech vision for attracting customers to the world's most popular casino destinations, from implementing business intelligence software to deploying wireless gadgets. by ZDNet Editor
- Tags: CIO, Entertainment, Harrah, Advertising & Promotion, Wi-Fi, Wireless, Marketing, ZDNet Editor
- Blog posts 2007-02-27
- Avaya Case Study: harrah's Entertainment, Inc.
- Harrah's Entertainment, Inc., is the world's largest provider of branded casino entertainment. Managing disparate systems from a variety of vendors slows productivity and creates confusion. It was imperative for Harrah's to get the back of its house in order to deliver the kind of front-of-house experience that would bring customers...
- Tags: Avaya Inc., Harrah, Interactive Voice Response (IVR), Call Centers, Real Estate, Servers, It Operations, Business Operations, Hardware
- Case studies
Additional Resources
- Organizational shadows over the hiring decision
- One way to understand what it takes to land the right job is to look at the problem from the other guy's perspective: that of the IT manager with an open slot.One significant aspect of this is organizational - others are things like relative age, maturity, courage, leadership vs management,...
- Tags: Enterprise Policy
- Blog posts 2007-06-14
- News to know: Photoshop's HD support; DST costs; Vista hands on #10
- Notable headlines: David Berlind: Will Negroponte’s One Laptop Per Child be a problem for Microsoft? Image Gallery right.Photoshop gets HD Photo support. Adobe adds new Photoshop flavor with CS3.Make: 5.5g iPods can now run Linux.Larry Dignan: What does Daylight Saving Time cost IT? DST blog focus. Computerworld: With DST nigh,...
- Tags: General
- Blog posts 2007-03-08
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