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	<title><![CDATA[h3g Resources | ZDNet]]></title>
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		<title><![CDATA[Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1009107]]></link>
		<description><![CDATA[H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management...]]></description>
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		<pubDate>Wed, 01 Apr 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[Customer Service]]></category>
		<category domain="http://updates.zdnet.com/tags/service+management.html"><![CDATA[Service Management]]></category>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
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		<category domain="http://updates.zdnet.com/tags/h3g.html"><![CDATA[H3G]]></category>
		<category domain="http://updates.zdnet.com/tags/change+management.html"><![CDATA[Change Management]]></category>
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		<category domain="http://updates.zdnet.com/tags/tools+%2526+techniques.html"><![CDATA[Tools & Techniques]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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