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Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade: H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management...; Tags: Customer Service, Service Management, Hewlett-Packard Co., Professional Services, H3G, Change Management, It Services, Leadership, Tools & Techniques, Management; Case studies 2009-04-01

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