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SAP 'Mittelstand' customers upset at new maintenance charges: Following on from yesterday's announcement of a hike in SAP maintenance charges, the German title Computerwoche implies that the powerful 'Mittelstand' group in the German SAP user group are far from happy. Under the title: "Higher maintenance costs upset SAP customers ," Computerwoche interviewed Gunther Rheinhart, executive member ofÂ the...; Tags: Customer, SAP AG, Mittelstand, Gunther Rheinhart, Auto-renew, Software As A Service (SaaS), Workforce Management, Outsourcing, Emerging Technologies, Human Resources, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett; Blog posts 2008-07-17

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