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Finance Industry Uses CRM to Manage Customers

Company Z, is a private investment banking firm that serves as an investor, underwriter and broker to some of the biggest names in the entertainment, technology and information industries. Company Z sought a system that would allow it to quickly and accurately track phone calls, appointments, tasks, company and contact...

Tags: Network Infrastructure, Growth Opportunity, Finance, CRM, Network Infrastructure Technologies, NIT CRM 4.0, Network Administration, Networking

Case studies 2009-01-01

Additional Resources

Five reasons to deliver a virtual service, not a virtual server

What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...

Tags: Information Technology, Workload, Virtual Server, Server, Strategy, Management, virtualization, Lilac Berniker Fortisphere, Special to ZDNet, Lilac Berniker Fortisphere, Special to ZDNet

News items 2009-10-29

Back-to-school demand saves PC market; Slight growth in third quarter

specialty retailers.The "Little Black Dress" is the Celebrity's Dress of Choice Have You Noticed All the Biggest Stars Wearing that Little Black Dress Lately?Black is the color of mystery, yet sophisticated, stylish, and timeless all at once. The little black Prom Dressesis something every women needs, the one...

Tags: Gender and diversity, Retail, PC, dress

Discussion threads 2009-10-17

Oracle's big plan: Double revenue in five years

Oracle capped off its OpenWorld conference with a powwow with analysts where management was described as extremely confident about the company's prospects. Although I'm not sure you could ever describe Oracle management as timid---does Larry Ellison allow that?---analyst notes seem to portray executives as exceedingly confident. Judging...

Tags: Revenue, Oracle Corp., Ross MacMillan, Tools & Techniques, Operational Accounting, Management, Finance, Larry Dignan

Blog posts 2009-10-16

Analyst: non-exclusive iPhone could dominate world

Apple's iPhone could dominate the world's smartphone market - if the company can dump those exclusivity deals, such as the one it has with AT&T in the U.S. I've more or less said that in the past, too - that exclusivity deal with AT&T in the U.S. is holding the...

Tags: Apple iPhone, Apple Inc., Smart Phones, Consumer Electronics, Personal Technology, Sam Diaz

Blog posts 2009-10-02

Polycom: A potential takeover target following Cisco-Tandberg deal

With Cisco gobbling up Tandberg for $3 billion and bolstering its video conferencing lineup all eyes turn to Polycom, another market leader that looks ripe to be acquired. If not, Polycom is expected to be able to hold its own against Cisco. Cisco's acquisition of Tandberg gives...

Tags: Cisco Systems Inc., Polycom Inc., Tandberg, Marchetti, Larry Dignan

Blog posts 2009-10-01

Getting Ready for IFRS

Successful businesses around the globe have shown time and again that what at first glance may appear as a difficult and costly change in regulation can be an opportunity for efficiency and market growth. The same is true of the move to International Financial Reporting Standards IFRS. Innovative and successful...

Tags: International Financial Reporting Standards, Free Trade, Finance

White papers 2009-10-01

HP: We'll outpace the market in 2010

HP is bullish on 2010. And today, at a Securities Analyst meeting, CEO Mark Hurd said he expects the IT industry to return to growth in 2010 and went so far as to say that HP will outpace the market. In a statement, Hurd said: Our broad product and...

Tags: Hewlett-Packard Co., Mark Hurd, Printing, GAAP Earnings Per Share, Document Management, GAAP, Enterprise Software, Software, Finance, Managerial Accounting, Financial Accounting, Sam Diaz

Blog posts 2009-09-24

The disruptive nature of cloud computing

Maybe a little overstated don't you think?Let's really think about the amount of disruption from 1-10 on these examples: Gas Lamps to Light bulbs 10, nobody uses gas lamps anymore. Steel Mill example, maybe an 8 or 9. Open Source a 7 because even those that haven't used it benefitted...

Tags: Virtualization, cloud computing

Discussion threads 2009-08-12

Fortune 500 Series: How EMC used social media to recruit, re-brand, rebuild

EMC can best be described as an entity. Not only in the Fortune 500, the infrastructure information provider was recognized by Fortune as one of the 10 most admired companies for product and service quality. This success didn't come easy to the giant, which needed to significantly rebuild its business...

Tags: Social Networking, Brand, Social Media, EMC Corp., Storage, Hardware, Jennifer Leggio

Blog posts 2009-08-11

Rackspace goes for it: Plots infrastructure buildout; Notches enterprise wins

Rackspace is adding cloud and hosting customers at a healthy clip and plopping down the capital spending to go with it. The company upped its 2009 capital expenditure outlook as it builds out its infrastructure and chases enterprise customers. On Rackspace's second quarter earnings conference call, the...

Tags: Rackspace, Patrick Walravens, Data Centers, Cloud Computing, Virtualization, Storage, Hardware, Data Management, Larry Dignan

Blog posts 2009-08-11

Conversation with Virtuoso, a Liquid Computing Customer

I recently had the opportunity to communicate with Joel Chaplin, CIO at Virtuoso, a Liquid Computing customer, and thought you'd like to read a bit about that conversation. By the way, I posted Liquid Computing and the dynamic datacenter back in March 2009. Please introduce...

Tags: Virtuoso, LiquidIQ, Disaster Recovery, Servers, Data Management, Hardware, Dan Kusnetzky

Blog posts 2009-08-05

Where's the tipping point for on-demand ERP?

NetSuite delivered a solid quarter, indicated it was gaining traction with its OneWorld ERP suite and took a few jabs at SAP's Business By Design. The larger question: Where's the tipping point for on-demand ERP? That question was raised by JMP Securities analyst Patrick Walravens. The tipping...

Tags: Revenue, On-demand, NetSuite Inc., SAP AG, ERP, Business, Design, McGeever, Managed Hosting, Enterprise Resource Planning (ERP), Cloud Computing, Enterprise Software, Software, Larry Dignan

Blog posts 2009-07-31

Poll: Did Microsoft and Yahoo do the right thing?

Poll: Did Microsoft and Yahoo do the right thing?SuccessfulI think that this agreement has the potential to be huge. When you combine all of Microsoft's and Yahoo's page views, you have a lot of people viewing a lot of pages. As an advertiser, having one platform to get...

Tags: Software as a Service (SaaS), Managed hosting, cloud computing, SEARCH, Microsoft Corp., Yahoo! Inc., Google Inc.

Discussion threads 2009-07-29

Palm's Pre can't offset Sprint's subscriber losses

Sprint called the launch of the Palm Pre a success, but it wasn't enough to offset a net subscriber loss of 257,000 in the second quarter. The subscriber loss, which came amid a churn rate of 2.05 percent, illustrates Sprint's challenge. The company is launching new handsets---Palm...

Tags: Palm Inc., Sprint Communications, Subscriber Loss, Palm Pre, Smart Phones, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2009-07-29

419 scammers using Dilbert.com

419 scammers using Dilbert.comYou know, you'd think 419 schemes would be famous by nowWhy do people *still* fall for them? Quite aside from the cynicism factor this has been going on for years. Surely everybody's heard about it by now???Sometimes they're nearly believableI'm as suspicious about these spam letters as...

Tags: INTERNET, Spam, Dilbert.com, scammer, e-mail

Discussion threads 2009-07-28

eBay to identify top sellers with badge

In eBay, being considered a top-notch, honest and reputable seller is a good thing for the seller. It keeps people coming back. Now, eBay - with a virtual badge that identifies those top sellers - is looking to tap into and showcase those seller reputations to push...

Tags: Seller, eBay Inc., Sales Strategy, Sales Force Management, Sales, Sam Diaz

Blog posts 2009-07-27

A good fit: Amazon gobbles up Zappos

Amazon said Wednesday that it is acquiring Zappos in a deal worth $847 million. The CEOs of both companies portrayed the deal as an e-commerce learning adventure where both sides can learn from each other and leverage strengths. The combination is an interesting one. Zappos.com, which primarily...

Tags: Amazon.com Inc., Zappos, Larry Dignan

Blog posts 2009-07-22

Implementing Enterprise-Wide Risk Reduction Across Operational and Financial Processes

The ultimate goal of Risk Management is targeted at reducing any factor that represents a threat to a company attaining its strategic objectives. The desired outcome is to reduce the variability in the organization's process execution and thus produce more predictable financial and operational results. The scope of the financial...

Tags: Financial, Variability, Risk Management, Syntex Management Systems, Financial Planning, Financial Accounting, Financial Services, Strategy, Finance, Management

White papers 2009-07-22

Silicon Valley's recession rebound: Optimism or Arrogance?

Silicon Valley's recession rebound: Optimism or Arrogance?Silicon Valley recession rebound: Optimism or Arrogance?I've lived here all my life too, so I may be biased, but I wouldn't call that arrogance. Perhaps it's because we've weathered tough economic times before and endured. So we know something better is always...

Tags: PC technology, recession, arrogance

Discussion threads 2009-07-21