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- AlwaysOn: SaaS love fest
- Ray Lane, of Kleiner Perkins Caufield & Byers, led the panel of software executives and competitors you can see some wincing and uncomfortable body language among some of the participants if you are watching the Always On Stanford Summit Webcast, discussing whether the software as a service model has finally...
- Tags: George Kadifa, Marc Benioff, Ray Lane
- Blog posts 2006-07-26
- Live blogging AO Stanford SaaS panel
- I'm sitting at my PC late at night here in London watching a live webcast of Ray Lane hosting a panel on "Has the Software as a Service Model Finally Arrived" at AlwaysOn's Stanford Summit in California, and I have to say I'm a bit disappointed. I thought this...
- Tags: Marc Benioff
- Blog posts 2006-07-26
- FoxNews takes credibility hit after disclosure on anti-ODF commentary
- FoxNews takes credibility hit after disclosure on anti-ODF commentarySerously FoxCome on Fox i am a fan of your news, but dont go agianst opensource it really is for the people not just for the people who make money selling software, those people arent the mom and pop shops any more...
- Tags: Fox, Pendergast, Greg Gianforte, FoxNews
- Discussion threads 2005-10-13
- RightNow CEO bemoans Salesforce.com's toolkit approach to CRM
- Last week, Siebel VP and GM for OnDemand and SMB (small/medium business) Bruce Cleveland appeared to emerge from hiding with a stake-in-the-ground sort of letter to "friends and colleagues" that came across as a declaration that Siebel's ASP-style application service provider competitor to Salesforce.com had officially re-opened for business. ...
- Tags: Salesforce.com Inc., Marc Benioff
- Blog posts 2005-05-31
Additional Resources
- CRM Playaz Episode #8: Kindle DX, C-Level Smackdown RightNow's Greg G.; and Twibes?
- CRM Playaz Episode #8 We are back again. Still posting it here on ZDNET. This is one of our best shows ever because of the C-Level smackdown. We talk about the Kindle DX which stands for...you'll hear. But we get something...
- Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Paul Greenberg, Software, Strategy
- Blog posts 2009-05-11
- RightNow puts its money where its mouth is
- Vinnie is going to love this. RightNow made the following announcement: RightNow Technologies today bolstered its world-class software-as-a-service SaaS capabilities with a money-back guarantee. “If we don’t meet our on demand ‘up-time’ commitment to our customers, we will give them their money back.†Greg Gianforte, chief...
- Tags: RightNow Technologies, Vinnie, Software As A Service (SaaS), Service Level Management, Call Centers, Managed Hosting, Customer Relationship Management (CRM), Cloud Computing, Emerging Technologies, It Operations, It service Management, Enterprise Software, Software, Dennis Howlett
- Blog posts 2009-03-12
- RightNow comes home strong
- While the focus in enterprise applications is on a landscape laden with doom, RightNow, an on-demand CRM vendor ended 2008 strongly, ahead of guidance. On the earnings call, CEO Greg Gianforte was understandably upbeat asserting that via Seeking Alpha transcript: First, our land and expand strategy has been allowing...
- Tags: Revenue, RightNow Technologies, Managed Hosting, Cloud Computing, Operational Accounting, Finance, Dennis Howlett
- Blog posts 2009-02-05
- CRM Vendor Thought Leaders - Thinking, Thinking......Hmmm
- Since I was totally disappointed in the performance of the NY Giants about 10 days ago, though happy the Eagles and Ravens had their butts whupped last weekend, I have had little to look forward to this year, (other than today's incredible inauguration of President Obama, which I am...
- Tags: Idea, Leader, CRM, Anthony, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Leadership, Marketing, Software, Management, Paul Greenberg
- Blog posts 2009-01-20
- CRM 2009 - Companies to Watch For - Second Verse, Different Than the First
- Industry Giants -the New Adults on the Block Most of these might not be surprising to you but they are to me. With maybe the exception of Sage...and NetSuite....and RightNow and.....ah well. I guess they aren't really all that surprising. But to some degree, IBM and Cisco are surprising. ...
- Tags: Strategy, Application, NetSuite Inc., IBM Corp., CRM, Zach, Zoho, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2008-12-16
- Taking the reins and tending the cows at WebEx
- As a direct result of rolling out web meeting capabilities across its entire organization in the past six months, Cisco has found that its travel and expense budget is down by almost a third. The statistic is an unexpected benefit of acquiring WebEx in a deal that closed last May,...
- Tags: WebEx Communications Inc., Statistic, Cisco Systems Inc., Phil Wainewright
- Blog posts 2008-01-24
- RightNow survey finds consumers more unforgiving
- You wouldn't expect consumers to all react the same when having a bad experience with a company, but the results of RightNow Technologies' second annual survey of more than 2,000 U.S. adults, conducted with Harris Interactive, may surprise you. According to the survey: Midwesterners are more likely...
- Tags: Survey, RightNow Technologies, RightNow 8.2, Dan Farber
- Blog posts 2007-08-28
- RightNow zaps perpetual licensing, talks up smart client
- On-demand CRM vendor RightNow Technologies has always insisted on giving its large enterprise customers what they want, even to the extent of offering on-premises installation and perpetual licensing to those customers that insisted — two options that most on-demand vendors would consider as anathema. But as from this quarter, RightNow...
- Tags: CRM, Ecommerce, Rich Internet Applications, RightNow
- Blog posts 2007-02-20
- SaaScon exuberance
- Eric Norlin, charged with developing content for the SaaScon conference, has been publicly debating what the theme of the next event should be. Its a brave move, and youre invited to join in. [Disclosure: I am on the advisory board for SaaScon. I dont get paid, but they do help...
- Tags: Saas, SaaScon
- Blog posts 2006-10-23
- Can Accenture learn to love SaaS?
- Accenture and its competitors — both those based in US/Europe and the up-and-coming Indian IT services and outsourcing firms — are starting to take an interest in on-demand services. Even though they must be worried about the potential impact on their established business models, they can see on-demand revenues growing...
- Tags: Accenture Ltd., Saas, on-demand
- Blog posts 2006-10-20
- Incremental adoption sells SaaS to the enterprise
- I spent yesterday talking to a number of UK and European SaaS adopters, courtesy of RightNow Technologies, which has been holding its European user conference. More than 100 people attended from 72 different organizations, which is double the number last year, a sign both of RightNows growth and of the...
- Tags: RightNow Technologies, Saas
- Blog posts 2006-10-11
- A Silicon Valley journal: Cisco rolls its own; WebEx platform play; Back stabbing or back scratching; and more...
- It is a busy week in San Francisco with the Intel Developer Forum , the Clean Tech California Awards, the software as a service conference, and in San Diego DEMO is happening. I stayed close to home this week. Monday, I managed to miss a lunch time media roundtable...
- Tags: WebEx Communications Inc., Mr Gianforte
- Blog posts 2006-09-26
- RightNow's next generation CRM platform extends into Customer Retention Management
- RightNow Technologies has taken the covers off a $25m two-year technology development project, the RightNow 8 enterprise suite. And this enterprise software-as-a-service company believes this will carry it into the big leagues. The big leagues means breaking into that $1bn annual revenue level, about ten times current revenues. That's...
- Tags: RightNow Technologies
- Blog posts 2006-09-06
- Strip-mining customers is no way to behave
- I've always felt that too many businesses see customers as a resource to be exploited. So I'm pleased to find that RightNow Technologies CEO Greg Gianforte has come up with a great new analogy for this attitude: he calls it 'strip-mining' customers. Every so often, Greg sends out...
- Tags: Web 2.0, Customer relationship management (CRM), CRM
- Blog posts 2006-08-10
- NetSuite reveals Salesforce.com's Achilles heel
- Just prior to a panel at the AlwaysOn Stanford Summit panel on software as a service that includes the three bigger upstart players--Marc Benioff, CEO of Salesforce.com; Zach Nelson, CEO of NetSuite; Greg Gianforte, CEO of RightNow Technologies--NetSuite send out a press release touting Salesforce.com defections to NetSuite. The...
- Tags: NetSuite Inc., Salesforce.com Inc.
- Blog posts 2006-07-26
- Digging into the RightNow Salesnet deal
- People have often asked me if I knew how much revenue Salesnet was making. RightNow's acquisition of the CRM vendor has answered their question: not very much. Information given by the CFO alongside Monday's after-the-bell announcement reveals that Salesnet was barely profitable on operating costs of about $1.25 million a...
- Tags: RightNow Technologies, Salesnet
- Blog posts 2006-05-24
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