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- How to Deliver Superior Professional Services Cost-Effectively
- This new Ziff Davis White Paper examines new strategies for improving operations and exceeding client expectations, despite today's economic climate. Remote service delivery is proving to be a strategic ally in providing premium service to clients while enabling you to cut costs. Download the Ziff Davis White...
- Tags: Professional Services, Citrix Systems Inc., Ziff-Davis Inc., Strategy, Management
- White papers 2008-10-23
- Experience Measurable Gains with Remote Services and Support
- IT consultants and Professional Services PS organizations have much to gain with remote services and support delivery - namely reduced travel costs, increased margins and improved billable utilization. But how exactly are IT consultants and PS organizations putting remote services and support delivery to work for them?...
- Tags: Consultant, Information Technology, Professional Services, Citrix Systems Inc., Strategy, Management
- White papers 2008-10-15
- Make Customer Experience a Cornerstone of Your Revenue Strategy
- View this BNET Webcast to hear industry expert Jeffery Tarter, Executive Director of the Association of Support Professionals ASP, share how leading companies are investing in support and services to deliver a better customer experience, which translates to customer loyalty and reoccurring revenue. Also, listen as Services Management Consultant Robert...
- Tags: Revenue, Citrix Systems Inc., Customer Experience, Operational Accounting, Finance
- Webcasts 2008-07-09
- How to Close IT Tickets Faster with Remote Support
- With today's growing number of remote and distributed employees, addressing IT tickets in person is no longer a viable option — especially when your objective is to provide efficient, cost-effective resolution. That's why IT help desks need a remote-support tool that enables fast IT ticket resolution and true team collaboration....
- Tags: Information Technology, Citrix Systems Inc., Remote Support, Remote Administration, Strategy, Management
- White papers 2008-06-24
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