<![CDATA[good customer service Resources | ZDNet]]> en-us <![CDATA[What's not dead: Good old-fashioned customer service]]> Fri, 08 May 2009 06:52:00 -0700 SCHW SCHW <![CDATA[Honesty, transparency can offset customer service disasters]]> Thu, 03 Aug 2006 14:01:00 -0700