good customer service

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What's not dead: Good old-fashioned customer service

What's not dead: Good old-fashioned customer serviceGood Customer Service Keeps Me AroundI agree 100% with they synopsis of your article - good customer service in the end is more valuable to customer retention than any amount of social networking.For example, I do all of my banking through Charles Schwab. ...

Tags: Product marketing, Customer relationship management (CRM), GOOD customer service, customer service, old-fashioned customer service, Charles Schwab & Co. Inc., Good old-fashioned customer service

Discussion threads 2009-05-08

Honesty, transparency can offset customer service disasters

Honesty, transparency can offset customer service disastersTransparency SmansparencyLets talk about the 90% of other cases where saying too much to users creates public relations nightmares, divulges intellectual data, or tips your hand to your competitors.What the user doesn't know has it merits.Whose problem is it, anyway?While I agree that transparency...

Tags: Product marketing, Customer relationship management (CRM), customer service, good customer service

Discussion threads 2006-08-03

Additional Resources

The Enterprise 2.0 Value Propositions Agenda

Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...

Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks

Blog posts 2009-11-05

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

Twitter and web forgery

Last evening as I was winding down after a long journey imagine my surprise when I started to receive a tsunami of @ replies on my Twitter account. Apparently I was direct messaging a stack of people I don't know with a link to something that...

Tags: Web, Password, Twitter Inc., Robert Scoble, Security, Dennis Howlett

Blog posts 2009-11-05

Walmart unveils 15.6" HP Pavilion G60 laptop for $298

hmmfor once, i agree with you. why are they still making the celeron...? shouldn't the atom replace that?Intel Celeron?is Inhel still making this 10 year old crap?surplus maybe? ntnti feel 298 is bad for celron processor..but still good option for ppl who r new to these creepy labtops..RE: Walmart unveils...

Tags: Notebooks, Desktops, Processors, HP Pavilion, Wal-Mart Stores Inc., laptop computer, Hewlett-Packard Co.

Discussion threads 2009-11-04

AT&T sues Verizon Wireless, calls map ad "misleading" but doesn't dispute accuracy

The commercial it selfand the AT & T action on it, tell me to never EVER do any business with such a lousy and inferior company. AT&T? who, in is right mind will do business with those crooks?AT&T Focuses on Wrong Thing -- Again...Rather than trying to change its competitor's...

Tags: Cellular phones, Wireless and Mobility, advertisement, Verizon Wireless, AT&T Corp., 3G

Discussion threads 2009-11-03

Google defines its focus in Apps in 2010

Chrostopher: the need for detailed formatting as we know it is going away.Actually, the detailed formatting is moving to making it look like you want on computer screens, NOT on paper, which is quite different.All of those baroque features for printing on 8.5x11 paper are looking more stupid every day.Interesting...

Tags: OpenOffice, Document management, Microsoft Office, Google Inc., Microsoft Corp.

Discussion threads 2009-11-02

Figuring the value of software

Phil Wainewright's discussion about the cost of running highly scalable SaaS applications like SuccessFactors comes at the right time. He says: Speaking in the opening keynote of SIIA OnDemand in San Jose this morning, SuccessFactors CEO Lars Dalgaard let slip a statistic that set several...

Tags: Software, Software-as-a-service, SuccessFactors Inc., SAP AG, Phil Wainewright, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Emerging Technologies, Dennis Howlett

Blog posts 2009-11-02

Sprint loses money, more subscribers in third quarter

I don't get itI have a Pre on Sprint. I am very happy with the service and the price. I pay $50 less per month than my friends on AT&T or Verizon and have better service here SW MO. The unlimited mobile to mobile they just added...

Tags: Advertising & Promotion, Smart phones, Handhelds, Sprint Communications, ATT

Discussion threads 2009-10-29

What the DoD now says about open source

I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...

Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack

Discussion threads 2009-10-28

Amazon launches relational database service: Think MySQL in the cloud

Three reasons this is a bad paradigm...Security, security and...let's see, what was that other thing...oh yeah, security. The comment "enterprise customers are likely to take their time moving sensitive data into Amazon?s RDS effort" should be nominated for the understatement of the year award. What's more likely is...

Tags: Databases, Web servers, Storage, Web site development, RDBMS, Amazon.com Inc., sensitive data, database, MySQL

Discussion threads 2009-10-27

A Net Neutrality Solution: Opinions Wanted

First thoughts"the incumbents fought it tooth and nail"Same thing happened in the last 4 industrial revolutions!I'm broadly in favour of your improvements ... with a few caveats ... and will look at the 2 papers you plugged, sorry referenced ;-)"Users should be concerned that the Internet services they pay for...

Tags: Fiber optics, Net Neutrality, Net Neutrality Solution

Discussion threads 2009-10-26

Is the cloud a better place for our data?

As consumers, we have two options of storing our digital data: locally or elsewhere in the cloud. IntraLinks' Mushegh Hakhinian says it's like storing your savings in a mattress or a bank. Commentary- Data loss is an all too common a theme in the news these days. The recent...

Tags: Bank, Password, Data Loss, cloud, storage, Mushegh Hakhinian IntraLinks, Special to ZDNet, Mushegh Hakhinian IntraLinks, Special to ZDNet

News items 2009-10-26

Can open source software stop IT failure?

I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...

Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software

Discussion threads 2009-10-26

MSFT versus GOOG - there's a big gap

Countering Google[i]At the current rate of Google?s revenue growth, 7 per cent, it would take it more than 3 years to reach Microsoft?s current quarterly revenue.[/i]The above is true if you assume MS will have no growth over the next 3 years. I don't think that will be the case....

Tags: Web browsers, Operational accounting, Strategy, Google Inc., Microsoft Corp.

Discussion threads 2009-10-23

Print and online ad revenues plunge at New York Times Co.

Their losses will continue, and it's not because of a bad economyThe company said that there was some sign of an improving economy and that fourth quarter losses should be lower than in the most recent quarter.That's some good spin. However, their losses and that of the MSM started...

Tags: Customer relationship management (CRM), Advertising & Promotion, Sales force management, online advertising, New York Times Co., advertisement

Discussion threads 2009-10-23

Windows and Office cash cows take a hit in Microsoft's first quarter

BURN BABY BURNNice to see Microsoft start the downward spiral.Don't get too happy...Every company has a blip in its future - just wait until the next quarter.When you're on top the only way is down.Happened to all those on top at some point....IBMNovellGMLotusLike so many other companies?But then again, the...

Tags: Microsoft Windows 7, Operating systems, OPEN SOURCE, NOW IT, Microsoft Corp., Linux, Microsoft Office, Microsoft Windows

Discussion threads 2009-10-23

Net neutrality: a faster Internet for all

If I pay my ISP for fast speeds, I should get it.If I pay my ISP for fast speeds, I should get it.I do [b]not[/b] want my internet to slow down just because some person on the [b]other[/b] end didn't pay for priority traffic.Net Neutrality had to happen in the...

Tags: Internet service providers (ISPs), Internet Service Provider, Net Neutrality, faster Internet, Toll-Free, population density, Internet

Discussion threads 2009-10-23

Gaping security hole in Time Warner cable routers

how about telling us how to fix it?Can the customer log into their own router and change the vulnerable settings? Please advise.Patetic simply pateticThis is a worst case scenario... Time Warner is guilty of having used the same Admin Name/Password on all their routers and from what I read on...

Tags: Routers & switches, Modems, Network technology, NETWORKING, SMC8014, Model Number, Time Warner Cable Inc., router, modem, Time Warner Inc., Comcast Corp., security

Discussion threads 2009-10-22