good customer service

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What's not dead: Good old-fashioned customer service

What's not dead: Good old-fashioned customer serviceGood Customer Service Keeps Me AroundI agree 100% with they synopsis of your article - good customer service in the end is more valuable to customer retention than any amount of social networking.For example, I do all of my banking through Charles Schwab. ...

Tags: Product marketing, Customer relationship management (CRM), GOOD customer service, customer service, old-fashioned customer service, Charles Schwab & Co. Inc., Good old-fashioned customer service

Discussion threads 2009-05-08

Honesty, transparency can offset customer service disasters

Honesty, transparency can offset customer service disastersTransparency SmansparencyLets talk about the 90% of other cases where saying too much to users creates public relations nightmares, divulges intellectual data, or tips your hand to your competitors.What the user doesn't know has it merits.Whose problem is it, anyway?While I agree that transparency...

Tags: Product marketing, Customer relationship management (CRM), customer service, good customer service

Discussion threads 2006-08-03

Additional Resources

Velocity Micro NoteMagix M17 Ultra

Velocity Micro reviewI had ordered a very expensive M17 Ultra gaming laptop from Velocity Micro as my little gift to myself this holiday season. Well, I got it last night...To start with, I was a returning customer. My desktop is a Velocity Micro rig, bought in 2007, and I've...

Tags: Wireless LANs, PRODUCTIVITY, Velocity, Velocity Micro

Discussion threads 2009-11-20

Amazon slashes price of Palm Pre to $79.99, Pixi to $24.99

I don't want ......ANY misleading bargain with a two or three year contract. Sell me the HW at a fair price and let me select the carrier and package of my choice.I am not an idiot. RE: Amazon slashes price of Palm Pre to $79.99, Pixi to $24.99When you limit...

Tags: Smart phones, Price-cutting, Palm Inc., Pixi, Palm Pre, Amazon.com Inc., phone

Discussion threads 2009-11-19

AT&T launches Verizon counter-punch ad, keeps digging that hole

There's a Cr-app for that!I only have one thing to say, Sprint! Well, two things, AT&T neglects to mention 4G. Well, three things, They are the most expensive carrier for the least amount of quality delivered. Oh wait, 4 things, I had an iPhone and loved the interface. In the...

Tags: 3G, Smart phones, Cellular phones, Wireless and Mobility, AT&T Corp., Verizon Communications Inc., AT&T launches Verizon, AT&T Launches, ATT, Apple iPhone, advertisement

Discussion threads 2009-11-19

AT&T loses bid to stop Verizon ads, responds with its own

AT&T could use Apple's patentApple has patented a technique where a user is forced to watch an ad and then answer a quiz about that ad before they are allowed to use their Apple device. AT&T could use this to force all iPhone users to watch AT&T ads.AT&T has no...

Tags: Smart phones, AT&T Corp., Verizon Communications Inc., Apple iPhone, advertisement

Discussion threads 2009-11-19

So where's Microsoft's Live Mesh?

Project name changedIt's Microsoft Live Mess now under Ballmer's leadership.RE: So where's Microsoft's Live Mesh?i hope they don't get rid of or just leave it alone because i really like it. Actually, it works very well.It might be stuck in some pre-release limbo but whats already available to use does...

Tags: Microsoft Corp., Live Mesh

Discussion threads 2009-11-18

Selling customer information leads to prosecution

What's the big deal?Isn't this how everyone does it? My boss would routinely buy millions of data records from companies to conduct email campaigns.Ah, but in Great BritainThey have made it TOTALLY illegal to sell data records. You cannot do stuff like this period over there, and I applaud...

Tags: Asset management, INTERNET, Big Deal, asset, customer information

Discussion threads 2009-11-18

Dance Microsoft Store employees, dance!

RE: Dance Microsoft Store employees, dance!I for one am proud to see Microsoft employees that love their job. They are really enjoying themselves which not only makes for a better environment but also makes for better customer service. This is exactly the kind of thing the Microsoft store should...

Tags: Corporate communications, Branding, Microsoft Corp., Apple Inc., Apple Store, video

Discussion threads 2009-11-17

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Dell launches Android smartphone; Inks China, Brazil carrier deals

Compared to other Android offeringsit doesn't look like much. But it's only their first try.They do tend to try, try, and try againover the years they have moved into (then out of, then into again) different products or lines.Maybe if they stick with it they will eventually have themselves a...

Tags: Telecom & Utilities, Keyboards, Smart phones, Overall IT, call quality, hardware keyboard, touch-screen keyboard, smart phone, Dell Computer Corp., phone

Discussion threads 2009-11-13

Epicor's implementation cost drive: what does it really mean?

Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...

Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett

Blog posts 2009-11-11

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

Is MySQL an "albatross" around the neck of Larry Ellison?

The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...

Tags: Databases, MySQL, open source, Larry Ellison, Microsoft Corp., agent

Discussion threads 2009-11-10

Barracuda Spam & Virus Firewall 400 - firewall

Spam FilterIm using a Barracuda appliance for my spam filtering needs. I purchased mine from Securicore in Toronto. They gave me a good deal on the hardware and subscription. websites www.barracudafirewalls.ca Good customer service and a good deal.They also resell all Barracuda appliances whatever your needs are.

Tags: Spam, SECURITY, Barracuda, firewall

Discussion threads 2009-11-09

Amazon Kindle Wireless Reading Device (U.S. & International Wireless, Latest Generation)

On October 22, 2009, Amazon discontinued the U.S.-only version of the Kindle and replaced it with the international Kindle model and set the price at $259. This new model--now called the "U.S. and International Kindle"--runs on AT&T's network and can access content on cellular networks inside and outside of the...

Tags: wireless, Amazon.com Inc., Amazon Kindle, Sprint Communications

Product reviews 2009-11-07

Sony KDL-46VE5

Photo gallery: Sony KDL-VE5 seriesIn case you haven't noticed, "green" is big business. One way for HDTV makers to cash in on the public's craving for efficiency is to label a TV "eco-friendly." Sony's KDL-VE5 series does just that, but unlike a lot of so-called green electronics, this...

Tags: TVs, TV & Home Theater, Sony KDL-VE5, Sony Corp., TV

Product reviews 2009-11-06

The Enterprise 2.0 Value Propositions Agenda

Time is Money: Where's the Beef? The now biannual US 'Enterprise 2.0' conference is a wrap, but disappointingly there is still little business understanding of what the term means or what the value propositions and benefits are. The general 2.0 suffix is well understood by technology...

Tags: Collaboration, Enterprise 2.0, Conference, E2.0, Susan Scrupski, Oliver Marks

Blog posts 2009-11-05

Droid Preview: iPhone's first real competition has arrived

The MicroSD card is not only expandableIt is hot-swappable. So basically your storage is only limited to how many cards you can afford.Competition is GREAT!I am glad Android is taking off, the future is Linux driven devices/appliances.To the naysayers that Linux distro devices/appliances are a 'niche' I guess Google is...

Tags: Smart phones, Apple iPhone, Droid Preview, phone, card

Discussion threads 2009-11-05

Twitter and web forgery

Last evening as I was winding down after a long journey imagine my surprise when I started to receive a tsunami of @ replies on my Twitter account. Apparently I was direct messaging a stack of people I don't know with a link to something that...

Tags: Web, Password, Twitter Inc., Robert Scoble, Security, Dennis Howlett

Blog posts 2009-11-05