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ZDNet Resources
- Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications
- Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from a...
- Tags: Customer Service, Agent, Cost Savings, Avaya Inc., Genworth Financial, Call Centers, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Product Marketing, It Operations, Enterprise Software, Software, Business Operations, Marketing
- Case studies 2008-06-01
- Genworth Financial, Inc. Streamlines Business Processes and Eases System Management
- Genworth Financial is a leading financial security company dedicated to developing solutions that help meet the investment, protection, homeownership, retirement and independent lifestyle needs of more than 15 million customers, with a presence in more than 25 countries. The company wanted to migrate Enterprise Resource Planning ERP systems from GE...
- Tags: Genworth Financial Inc., Business Process, Oracle Corp., General Electric Co., ERP, Genworth Financial, Enterprise Resource Planning (ERP), Enterprise Software, Software
- Case studies
Additional Resources
- Alcohol binge leaves nasty hang-over
- This isn't the usual dry-mouth, aching head, nausea beyond weltschmerz kind of hangover, this one is going to be financial. Lost jobs. Plants shutdown. The kind of thing we expect everywhere at any time in this current phase. It's not drinking that's the trouble among humans this...
- Tags: Plant, Leadership, Recruitment & Selection, Management, Human Resources, Workforce Management, Harry Fuller
- Blog posts 2009-01-09
- The end of Zune? It's not just the music anymore
- Is this the beginning of the end for the Microsoft Zune? In a story about Microsoft's quest to beat Google, the Financial Times writes that Steve Ballmer seems "all but ready to throw in the towel on the Zune," which hasn't come close to being an iPod killer. The piece...
- Tags: Apple iPod, Microsoft Zune, Music Player, Microsoft Corp., Music, Digital Music, Digital Media, Media Players, Personal Technology, Consumer Electronics, Sam Diaz
- Blog posts 2009-01-09
- Circuit City in talks for sale; Best Buy narrows its fiscal 2009 targets
- Circuit City said Friday that it is in talks with "two highly motivated and interested parties" about selling the company as a going concern. Meanwhile, Best Buy, the largest electronics retailer in the U.S., reckons it continues to take market share. Circuit City asked the bankruptcy court...
- Tags: Circuit City Stores Inc., Best Buy Co. Inc., Asset Management, Financial Accounting, Operational Planning, Business Operations, Finance, Larry Dignan
- Blog posts 2009-01-09
- Palm gets in game but doesn't change it; Reality lurks
- Palm unveiled its long-awaited operating system and Pre device and has generated a lot of love among the tech set. The OS -- webOS -- appears elegant, and the Pre looks like it could be a winning device. Sprint is also betting on Palm and is showing...
- Tags: Game, Palm Inc., Om, Palm OS, Operating Systems, Software, Larry Dignan
- Blog posts 2009-01-09
- Trust: the Satyam Partnering Disaster
- The images above, taken from Satyam's website, are now worthy of the fail blog. The shock waves rippling through the markets following Satyam's chairman and co-founder Ramalinga Raju's admissions of accounting fraud are world news, being dubbed 'India's Enron'. You...
- Tags: Satyam, HCL, Operational Accounting, Financial Services, Financial Accounting, Finance, Oliver Marks
- Blog posts 2009-01-09
- The questions Satyam must address
- Could PWC, SEC and others help me out here? When I read the resignation letter of Satyam's CEO, it triggered a number of questions for me. Raju insists no one else was involved. 1. Can that be right? ...
- Tags: Satyam, Fraud, CFO, Resignation Letter, Raju, Litigation, Operational Accounting, Financial Statements, Business Operations, Finance, Financial Accounting, Brian Sommer
- Blog posts 2009-01-08
- Microsoft study debunks phishing profitability
- Do phishers actually make money, or is phishing an unprofitable business, scammers lose time and resources into? Taking the economic approach of generalizing how much money phishers make, a recently released study by Microsoft researchers Cormac Herley and Dinei Florencio (A Profitless Endeavor: Phishing as Tragedy of the Commons), states...
- Tags: Microsoft Corp., Phishing, Cyberthreats, Spam, Viruses And Worms, Security, Spam And Phishing, Dancho Danchev
- Blog posts 2009-01-08
- OLPC laying off staff and cutting salaries
- According to a blog posting yesterday afternoon, the OLPC organization will be cutting staff, contractors, and the salaries of remaining staff. The cuts, about 50% of existing employees/contractors, will leave 32 people working for the group. Nicholas Negroponte was quoted in the post, saying, ...
- Tags: Salary, One Laptop Per Child Project, Christopher Dawson
- Blog posts 2009-01-08
- End-to-End BPM IBM Mini Education Course.
- In order to meet the demands of a constantly changing environment, businesses need to proactively manage their existing business processes. Business Process Management BPM helps businesses define and implement their goals, and measure and manage company financial results against these goals. Learn the features and benefits of the IBM® BPM...
- Tags: Education, Business Process, BPM, IBM Corp., Operational Planning, Business Process Automation, Strategy, Enterprise Software, Business Operations, It Operations, Management, Software
- White papers 2009-01-08
- Missing $1 Billion In Cash? Get In Line. The Phone Line.
- Missing $1 Billion In Cash? Get In Line. The Phone Line.There's a lot more to this@tom: as it stands, the fraud it difficult to understand as I said in my earlier ZDN blog posting. Since then, events have moved forward but the essential problems underpinning audit remain. I'm calling for...
- Tags: Telecom & Utilities, Blogging, Financial accounting, phone line, phone
- Discussion threads 2009-01-07
- Satyam fallout: Should customers stick? Full text of chairman's stunning letter
- Indian outsourcing company Satyam has cooked books, a $1 billion cash sink hole and its chairman and founder B Ramalinga Raju has fabricated figures. Meanwhile, Merrill Lynch has bailed on being an adviser to the company and shares of the firm were down 90 percent or so in premarket trading...
- Tags: Board, Satyam, Maytas, Task Force, Corporate Governance, Business Operations, Corporate Law, Larry Dignan
- Blog posts 2009-01-07
- Satyam chairman resigns amid accounting scandal
- Indian outsourcing company Satyam Computer Services announced Wednesday its founder and chairman, B. Ramalinga Raju, has resigned, following an admission that he inflated its financial performance. Satyam Computer Services announced Wednesday its founder and chairman, B. Ramalinga Raju, has resigned, following an admission that he inflated its financial performance....
- Tags: Accounting, Satyam, Balance Sheets, Operational Accounting, Financial Services, Outsourcing, Financial Statements, Financial Accounting, Finance, It Operations, Business Operations, Outsourcing & Subcontracting, Ramalinga Raju, SEC, Dawn Kawamoto CNET News
- News items 2009-01-07
- When is a netbook no longer a netbook?
- When is a netbook no longer a netbook?You should perhaps start giving away pencils and teach writtingOk, I overstepped a little in the title, but the underlying idea that we don't need to stack low cost computers in all room corners ad in all students pockets is still a valid...
- Tags: Netbooks, nettops & MIDs, Tiny Keyboard, netbook
- Discussion threads 2009-01-07
- Fixing the blame on the EHR mess
- Fixing the blame on the EHR messLobbyistsYou hit the nail on the head. There are more than 200 EHRs, each lobbying for a place in the sun.WorldVistA, based on the largest EHR (the Veterans Administration's VistA), is free, open source, and GPL-licensed (open source is not enough -- we need...
- Tags: HEALTHCARE, eHR
- Discussion threads 2009-01-06
- Some like it hot: Why waste dough cooling down a data center?
- It is conventional wisdom that computer innards don't like excessive heat, which is why most data centers are conservatively cooled with powerful air-conditioners to a temperature range of between 68 degrees and 81 degrees Fahrenheit. This theory has even got its very own law explaining it, called the Arrhenius Equation....
- Tags: Data Center, Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2009-01-06
- AMD Neo, HP dv2 take on both netbooks and notebooks
- AMD Neo, HP dv2 take on both netbooks and notebooksTablet PCsI hope this and Windows 7 will help usher in a new, more successful era of Tablet PCs / UMPCs. I think one design flaw which [b]signficantly[/b] hampered the adoption of Tablet PCs particularly the slate model, was the fact...
- Tags: Tablets, Notebooks, Desktops, Hewlett-Packard Co., netbook, notebook, Advanced Micro Devices Inc., tablet, tablet PC, PC
- Discussion threads 2009-01-06
- How to be less stupid in 2009
- The title of this post was going to be 'How to be more smart in 2009' but three things changed my mind. First up several of my Twitter followers 'voted' for the 'less stupid' title, second several posts I saw in catching up on New Year reading had me groaning...
- Tags: Information Technology, Geek, Tool, Mike, Production Deployment, Productivity, Microsoft Windows, Strategy, Operating Systems, Software, Management, Dennis Howlett
- Blog posts 2009-01-06
- The inevitable rise (and fall?) of 'twishing'
- The phishing or "twishing" situation happening with Twitter is merely the tip of the iceberg. Rather than dig into the situation myself -- including the OAuth debate -- I've turned it over to one of my more technical-brained friends. Damon Cortesi is a security consultant who has also authored a...
- Tags: Network, Twitter, Damon Cortesi, Phishing, Cyberthreats, Spam, Viruses And Worms, Security, Spam And Phishing, Jennifer Leggio
- Blog posts 2009-01-06
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