genworth financial inc. Resources

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Genworth Financial, Inc. Streamlines Business Processes and Eases System Management: Genworth Financial is a leading financial security company dedicated to developing solutions that help meet the investment, protection, homeownership, retirement and independent lifestyle needs of more than 15 million customers, with a presence in more than 25 countries. The company wanted to migrate Enterprise Resource Planning ERP systems from GE...; Tags: Genworth Financial Inc., Business Process, Oracle Corp., General Electric Co., ERP, Genworth Financial, Enterprise Resource Planning (ERP), Enterprise Software, Software; Case studies

Genworth Financial Realizes Substantial Cost Savings, Operational Efficiencies, and Customer Service Enhancements Through Home Agent Solutions Enabled by Avaya Intelligent Communications: Genworth Financial, Inc., is a global company with over 15 million customers. In order to provide prompt, high-quality customer service they require a large staff of financial specialists. They needed a communications solution that would enable them to eliminate geographical barriers so they could hire and deploy agents from a...; Tags: Customer Service, Agent, Cost Savings, Avaya Inc., Genworth Financial, Call Centers, Customer Relationship Management (CRM), Real Estate, Interactive Voice Response (IVR), Product Marketing, It Operations, Enterprise Software, Software, Business Operations, Marketing; Case studies 2008-06-01

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