genesys telecommunications laboratories Resources

Sponsored White Papers, Webcasts, and Downloads

ZDNet Resources

Genesys Enterprise Routing Solution V7.5 on IBM System p 570: Performance Report V1.0: An IBM System p 570 with an IBM POWER6 processor server running IBM AIX 5L Version 5.3.6 and IBM DB2 Universal Database Version 8.2.7 set an outstanding record on the Genesys Inbound Voice Solution v7.5 for the Inbound Call Center industry in September 2007. A 16-way IBM System p6 570...; Tags: Performance, Genesys Telecommunications Laboratories, IBM Corp., Call Centers, Customer Relationship Management (CRM), Operating Systems, Databases, Enterprise Software, It Operations, Software, Data Management; White papers 2007-12-01
Genesys Enterprise Routing Solution V.7.5 Using DB2 on System P6 570 Server (16-Way) With a DS4700 TotalStorage System: Genesys' Enterprise Routing Solution, used to connect to the premise switchs, is able to support one or multiple sites. A typical ERS includes interaction control components and reporting components. It provides the best Inbound Voice solution with the top technology in terms of balancing accessibility, flexibility and performance. Its Inbound...; Tags: P6, Server, Genesys Telecommunications Laboratories, IBM DB2, ERS, Performance Management, Call Centers, Human Resources, Workforce Management, It Operations; White papers 2007-12-01
VoIP conferencing capability coming to iPhone-Monday: On Monday, collaboration and conferencing provider Genesys will announce what it will position as the first VoIP-enabling utility for the iPhone.Browser-based Genesys Meeting Center 4.0 will work via the iPhone's Safari browser to enable meeting initiation via desktop VoIP. The technology will be included with meeting tools Publisher, Outlook...; Tags: Software, Apple; Blog posts 2007-07-13
Bank Leumi Reduces Costs and Improves Customer Service With Genesys Software and IBM: Established in 1902, Bank Leumi is one of the largest banks in Israel, serving 2.5 million customers and employing 11,000 personnel. Bank Leumi is organized into four business lines, each of which provides banking and financial services to a different market segment. The bank wanted to deliver consistent and personalized...; Tags: Software, Bank, Customer Service, Genesys Telecommunications Laboratories, IBM Corp., Bank Leumi, Financial Services; Case studies 2007-07-01
Genesys Meeting Center VoIP White Paper: Genesys Conferencing is one of the world's first companies to offer a multimedia conferencing platform, which tightly integrates audio, web, multi-point video and enterprise solutions to provide the richest collaboration experience available in the marketplace today. With its commitment to innovation, Genesys is expanding its service offerings to include several...; Tags: Genesys Telecommunications Laboratories, Genesys Conferencing, Telephony, VOIP, Telecommunications, Networking; White papers 2006-06-01

WatchWAN (exe): WatchWAN is a more accurate alternative to DU Meter, Netmeter and other bandwidth monitors. Unlike others, it allows you to set filters to capture only the traffic you are interested in. It shows all the active connections you have to the Internet at any given moment and also the volume...; Tags: Genesys Telecommunications Laboratories, WatchWAN, Internet, Tools & Techniques, Monitors & Displays, Management, Hardware, Components; Software downloads 2006-04-20
A Collaboration Solution from Genesys and Microsoft Is a Real "FIT" for the Enterprise: Although the overwhelming majority of information workers use both the telephone and the computer as part of their daily workflow, the usage patterns for presence, IM, voice, and data sharing among most users reflect the fact that the computer and the telephone remain separate and disconnected workflow tools. ...; Tags: Phone, Collaboration, Microsoft Corp., Alcatel, Genesys Telecommunications Laboratories, Computer, Genesys Enterprise Telephony Software, Productivity, Telecom & Utilities, Groupware, Telecommunications, Enterprise Software, Software; White papers 2006-02-17
IBM WebSphere Voice Server for Multiplatforms V5.1.1/V5.1.2 and Genesys Voice Platform: An Interoperability Guide: This paper is a guide for integrating IBM's Websphere Voice Server V5.1.1/V5.1.2 and Genesys Voice Platform products. It considers best practices as applied to Voice User Interface VUI design. A simple voice-enabled application using the Genesys Voice Platform and WebSphere Voice Server V5.1.1/V5.1.2 is implemented and deployed. It demonstrates how...; Tags: Interoperability, IBM WebSphere, Voice, Server, Genesys Telecommunications Laboratories, IBM Corp., Application Servers, Middleware, Telecommunications, Enterprise Software, Software; White papers 2005-10-28
Genesys Conferencing Maximizes Sales and Service Effectiveness by Using Salesforce: Aside from being a world expert on conferencing solutions, Genesys was also an unintentional expert on the problems associated with running separate and fragmented on-premise Customer Relationship Management CRM solutions. Until recently, the company was using an assortment of CRM, service management, and communications applications. These solutions were deployed to...; Tags: Salesforce.com Inc., Genesys Telecommunications Laboratories, Genesys Conferencing, Sales Force Management, Sales Strategy, Sales; Case studies
Genesys Telecommunications Laboratories Rolls Out Customized Views and Strong Tracking Features to 350 Salesforce Users Worldwide: Genesys Telecommunications Laboratories wanted to enhance and measure sales and marketing efforts worldwide. The company required integration capabilities, plus flexibility to adapt to company's specific needs and processes. They needed rapid implementation across multiple divisions in North America, EMEA, and APAC. Genesys Telecommunications Laboratories implemented salesforce.com Enterprise Edition. The solution...; Tags: Salesforce.com Inc., Solution, Genesys Telecommunications Laboratories, Sales Force Management, Marketing Research, Sales, Marketing; Case studies

Additional Resources

Britain moves against illegal file sharing: CBC News out of Canada is reporting that British ISPs are making an aggressive move against illegal file sharing by implementing a program designed to discover copyright violators, who will be sent warning letters and may potentially have their internet connections disconnected. For more on the article,...; Tags: File-sharing, Peer To Peer (P2P), Internet Service Providers (ISPs), Internet, Nathan McFeters; Blog posts 2008-07-25
Microsoft buys DATAllegro: Microsoft on Thursday said that it will acquire DATAllegro, which makes data warehouse appliances. The purchase is expected to "extend the capabilities of Microsoft's mission critical platform," according to a statement. DATAllegro will ride shotgun with other software to manage data and give the software giant one...; Tags: Data Warehouse, Server, Microsoft Corp., DATAllegro, Business Intelligence, Storage, Databases, Enterprise Software, Software, Data Management, Hardware, Larry Dignan; Blog posts 2008-07-24
Students: the broadband troubleshooter: Student? Moved out of halls? Ready to move into your new student digs? Heads up. Following on from my series of harrowing entries regarding my broadband trouble, it's about time I sat you down and explained a few things about ISP's, phone lines, telecoms...; Tags: Tenant, Phone, Broadband, Phone Line, Internet Service Provider, Tag, Internet Service Providers (ISPs), Telecom & Utilities, Telecommunications, Internet, Zack Whittaker; Blog posts 2008-07-24
Mayor: Cleantech leaders are finding their way to San Jose: The great thing about visiting my brother and his family in San Jose is that there is almost always a business reason for me to be here. I used my latest trip ending tomorrow to catch up with the mayor of San Jose, Chuck Reed, about his city's aggressive green...; Tags: San Jose, Leader, Clean Technology, Capital Structures, Finance, Heather Clancy; Blog posts 2008-07-22
10 hard drive disasters: Deaths at the hands of bananas, smelly socks and WD-40 are some of the unusual fates to have befallen innocent hard drives, according to a data recovery company. Deaths at the hands of bananas, smelly socks and WD-40 are some of the unusual fates to have befallen innocent hard...; Tags: Hard Drive, hard drives, data recovery, Dan Ilett, Silicon.com; News items 2008-07-22
European telcos squeal: should we care?: European telcos squeal: should we care?Dennis is a true European!His blog makes it perfectly clear. He talks about the "charges we're forced to pay by telecoms operators" sic when traveling internationally. That verbiage could have come right out of Brussels. Who is forcing Dennis to pay those charges? Nobody! If...; Tags: Government, Telecom & Utilities, Telephony, TELECOMMUNICATIONS, Regulations, Dennis, telecommunications company; Discussion threads 2008-07-15
European telcos squeal: should we care?: One of the ongoing discussions among the Irregulars centers around telecommunications costs. Many of us travel internationally and bemoan the astronomical sic charges we're forced to pay by telecoms operators. Earlier today, I saw a statement from the GSMA, a global trade group for the industry arguing...; Tags: Mobile, Industry, Telephony, Text Messaging/SMS/MMS, Telecom & Utilities, Regulations, Telecommunications, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Government, Dennis Howlett; Blog posts 2008-07-15
There's money up on the roof: I've reported here before about the eyebrow-raising percentage of operations costs that telecommunications companies spend on energy. After all, their business is centered on providing services through massive data centers and they are directly affected by rising energy costs. It stands to reason, then, that some...; Tags: Telco Systems, Photovoltaic Energy, Manufacturing, Heather Clancy; Blog posts 2008-07-15
Telecom immunity passes Senate, Obama votes yes: The Senate – with a yes vote from Barack Obama and a no vote from Hillary Clinton – passed the regrettable wiretapping bill today, which grants lawsuit immunity to telecommunications companies, The Wall Street Journal reports. Despite a spirited resistance by some Democratic senators who...; Tags: Immunity, U.S. Senate, Vote, Telephony, Telecom & Utilities, Government, Telecommunications, Networking, Richard Koman; Blog posts 2008-07-09
Spam attack shut downs Marshall Islands email service: Marshall Islands National Telecommunications Authority is reporting that a sustained spamming attack during the past 24 hours managed to cause a successful Denial of Service attack on the email services of the islands only Internet Service Provider. More info on the attack : More...; Tags: Internet Service Provider, Spamming, Attack, Email Service, Marshall Islands National Telecommunications Authority, E-mail, Internet Service Providers (ISPs), Security, Online Communications, Internet, Dancho Danchev; Blog posts 2008-06-24