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- Geisinger Reduces Processing Time and Expenses With Document Management and Workflow Solutions
- Given the increasing volume and critical nature of the healthcare documents associated with serving a population of more than two million residents, information managers at Geisinger Health System knew they needed to upgrade their document storage and retrieval system. Their goal was to build an enterprise-level system that would enable...
- Tags: TIBCO Software Inc., Geisinger Health System, Geisinger, Vertical Industries, Business Process Automation, Benefits, Healthcare, Operational Planning, Document Management, Enterprise Software, Software, It Operations, Human Resources, Business Operations, Finance, Managerial Accounting
- Case studies 2008-08-21
- Tapping Into the Power of Unified Communications and IP Contact Centers
- Founded by Abigail Geisinger in 1915, the physician-led Geisinger Health System serves 40 of Pennsylvania's 67 counties. Its network of hospitals and physicians spans 20,000 square miles, providing health care, education, research and service to 2.5 million people living in the region. Various call centers within Geisinger Health System handle...
- Tags: Nortel Networks Corp., Unified Communications, Geisinger Health System, Contact Center, IP, Call Centers, Customer Relationship Management (CRM), Interactive Voice Response (IVR), It Operations, Enterprise Software, Software
- Case studies 2006-08-23
Additional Resources
- Packaged Services in a Complex Environment
- I’ve written numerous times about how packaged or productized services and can improve alignment between the interests of consultants and their clients. The New York Times reports that the packaged approach is now being tested by a hospital group in Pennsylvania. From the article:The group, Geisinger Health System, has overhauled...
- Tags: Packaged Services
- Blog posts 2007-05-18
- Practicing medicine on robo-patients
- These days, it seems that robots are very busy delivering drugs in hospitals or replacing nurses, doctors and even surgeons. But robots also can replace human patients. For example, at McMaster University in Canada, medical students are using robo-patients to practice their clinical skills before they reach human patients. Their...
- Tags: patient, McMaster University, robot
- Blog posts 2005-12-12
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