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GCI Improves Network Availability to Provide an Enhanced Customer Experience

GCI is the primary cable and telecommunications carrier for the State of Alaska, providing a variety of cable TV, high-speed Internet, and telecommunications and managed services to residential and commercial customers alike. GCI wanted to better monitor all of their network components to ensure exceptional bandwidth services to their customers....

Tags: Network, Customer Experience, Computer Associates International Inc., Network Availability, GCI, Telephony, Networking, Telecom & Utilities, Telecommunications

Case studies 2008-02-01

GCI Strengthens Service and Gains More than $5 Million in Benefits With Avaya Customer Interaction Suite

Alaskans are proud to live in a special place, and they want the people who serve them to understand their challenges as only an Alaskan can. So when Alaska communications company GCI wanted to bolster customer technical support to become a best-in-class experience. The goal was to discontinue a costly,...

Tags: Benefit, Avaya Inc., GCI, Alaskans, Outsourcing, VOIP, Telecommunications, It Operations, Business Operations, Outsourcing & Subcontracting, Networking

Case studies

Additional Resources

AT

ATThe biggest carrier in Alaskais GCI, and their system boots customers who use peer-to-peer packets that their system recognizes..I'll go selective...Isn't AT&T is doing this primarily because they're the only ones with phones capable of running P2P? I'd give them a break on two counts: (1) consumers can know this...

Tags: Peer to peer (P2P), P2P

Discussion threads 2008-07-31

Alaska's Largest Service Provider Enables Telemedicine in the Remotest Areas Using Juniper Networks WAN Acceleration Platforms

Alaska's largest provider of voice, video and data communications services, General Communication, Inc. GCI wanted to alleviate the application delay when transferring files and running applications over satellite circuits. The challenge was to improve application performance over the satellite-based WAN which enables GCI to provide a higher quality service to...

Tags: Juniper Networks Inc., Satellite, WANs, Network Technology, Networking

Case studies 2006-05-01

Security vendors pitch aggravated SMBs

Security breaches can impact companies in a variety of adverse ways. But when Yankee Group registration required surveyed small-to-medium sized businesses SMBs, unwanted aggravation came out on top of the list:Sixty-eight percent of SMBs quantified their security issues from the last year only as a nuisance resulting in no real...

Tags: security, small and medium business

Blog posts 2004-09-13

EPC: A Shared Vision for Transforming Business Processes

This whitepaper represents a joint assessment by Global Commerce Initiative GCI members, identifying key challenges and benefits related to implementation of Electronic Product Code EPC and RFID technologies by consumer product manufacturers.

Tags: Business Process, Vision, IBM Corp., RFID, Operational Planning, Wireless, Security, Biometrics, Business Operations

White papers

Bulwark Systems Case Study: Global Consultants Inc, United States

Global Consultants, Inc. GCI is recognized as one of the fastest growing information technology consulting and services firms in the USA. The company wanted proxy server which can be accessed within India and US in their internal networks to avoid anonymous use of proxy. They wanted to hide the original...

Tags: India, Proxy Server, Bulwark Systems, SecuraNET SentinelXS Proxy Module, Intrusion Prevention, Servers, Security, Hardware

Case studies