Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- MWC08: Sony Ericsson announces two new UIQ smartphones
- Sony Ericsson was busy making announcements at Mobile World Congress yesterday and two new smartphones that were announced almost didn't catch my attention because their model numbers are almost the same as a couple of Cybershot phones they announced.. The upcoming SE C700 and C900 Cybershot phones are actually full...
- Tags: Phone, Sony Ericsson Mobile Communications, Smart Phone, Camera, G700, G900, Smart Phones, Cellular Phones, Telecom & Utilities, Handhelds, Consumer Electronics, Personal Technology, Hardware, Matthew Miller
- Blog posts 2008-02-10
Additional Resources
- NZAA Turns to Avaya to Improve Call Centre Efficiency and Regional Office Productivity
- The New Zealand Automobile Association NZAA needed to implement a new communications platform after Avaya ended support for its existing ageing system. Newer Avaya technologies gave the NZAA an opportunity to manage its call centre workforce more efficiently by automating routine enquiries and enabling staff to be contacted and deployed...
- Tags: Microsoft Office, Call Centre, Avaya Inc., Interactive Voice Response (IVR), Portals, Internet
- Case studies 2008-04-01
- Configuring SIP IP Telephony Using Avaya SIP Enablement Services, Avaya Communication Manager, and Polycom SoundPoint IP 550 SIP Telephones - Issue 1.0
- These Application Notes describe the configuration steps required to connect Polycom SoundPoint IP 550 SIP telephones to a SIP infrastructure consisting of an Avaya SIP Enablement Services SES server and an Avaya S8300 Server with Avaya G700 Media Gateway running Avaya Communication Manager. Also described is how Avaya Communication Manager...
- Tags: SIP, Phone, Avaya Inc., Polycom Inc., Session Initiation Protocol (SIP), Emerging Technologies
- White papers 2007-09-20
- Kunming Broadcast Television Network Center Reaped Multiple Benefits From Implementing Avaya Contact Center Solution
- Since the introduction of digital television technologies, the communication between KBTNC and its customers has expanded from a single type, which is reporting malfunction, to different layers, such as business inquiry, product customization, and service transfer. Therefore, KBTNC needs to provide unified, efficient and 24/7 services to customers to support...
- Tags: Network, Benefit, Contact Center, Avaya Inc., TVs, Tv & Home Theater, Call Centers, Personal Technology, Home Entertainment, It Operations
- Case studies 2007-08-01
- HP Color LaserJet 3600n
- The $700 price tag on HP's Color LaserJet 3600n seems steep for an individual buyer but modest for a small workgroup seeking a network color laser. Unfortunately, its text quality leaves something to be desired and its expandability options are limited. Lexmark's similar C522 sells for $200 less and provides...
- Tags: graphics, Hewlett-Packard Co., Lexmark International Inc., wall
- Product reviews 2006-05-26
- Avaya IP Telephony Solutions Help Red Sox Serve Customers at Home and Maintain Productivity on the Road
- One of the oldest and most storied franchises in Major League Baseball, the Boston Red Sox have given rise to some of baseball's most colorful legend. The company wanted a costly and inflexible communications infrastructure inhibited communications, both within headquarters and out on the road. This was solved by implementing...
- Tags: Telephony, IP Telephony, Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Armatis Counts on Avaya IP Telephony Solutions to Consolidate Its Multi-site Contact Centers
- The Armatis Group, created in 1989, has been steadily working its way up to the number one company for proactive relational marketing in France. The Armatis Group was looking to reinvent its entire Voice and Data network with a unified IP telephony-based system - one that was future-proof and easy...
- Tags: Telephony, IP Telephony, Contact Center, Avaya Inc., VOIP, Call Centers, Telecommunications, Telecom & Utilities, Networking, It Operations
- Case studies
- Avaya Case Study: Antares Management Solutions
- Antares Management Solutions AMS has a dual focus: business process outsourcing for the insurance industry and information technology outsourcing for small to mid-sized organizations throughout the United States. AMS needed a new communications solution to replace its existing system that was at the end of its life cycle. AMS also...
- Tags: Solution, Avaya Inc., Antares Management Solutions, Business Process Outsourcing (BPO), Outsourcing, Call Centers, Routers & Switches, It Operations, Business Operations, Outsourcing & Subcontracting, Networking
- Case studies
- ConocoPhillips Connects Nine Locations in Indonesia With Advanced Avaya IP Telephony Solutions
- As one of the world's largest integrated energy companies, ConocoPhillips is an industry leader with operations on nearly every continent. The company wanted to design and build an IP telephony solution to support nine offshore locations in Indonesia while ensuring reliable and secure communications on the Avaya platform, which the...
- Tags: ConocoPhillips Co., Avaya Inc., VOIP, Telecommunications, Telecom & Utilities, Networking
- Case studies
- Miami-Dade Fire Rescue Uses Avaya IP and Business Continuity Solutions to Improve Effectiveness and Cut Costs
- For Miami-Dade Fire Rescue, faced with such critical and even life-threatening situations, the risk of having their communications system "Getting shut down" is simply unacceptable. The challenge was to increase communications continuity and reliability for emergency service workers and facilities, while reducing operating costs, increasing responsiveness and providing new communication...
- Tags: IP, Avaya Inc., Business Continuity, It Services, VOIP, Telecommunications, Networking
- Case studies
- Avaya Case Study: Orange County, Florida
- Orange County, Florida encompasses an area of over 1,000 square miles and 13 towns and cities. The county wanted to centralize administration as well as to have all County agencies on one network. Orange County is a long-time Avaya customer. The County has Avaya Communication Manager Software running on Avaya...
- Tags: Orange PCS, Avaya Inc., Orange County, County, Workforce Management, Advertising & Promotion, Human Resources, Marketing
- Case studies
- Pacific Internet Limited Reaps Cost Benefits With Avaya IP Telephony and Contact Center Solution
- Pacific Internet Limited is the largest telco-independent Internet communications service provider by geographic reach in the Asia-Pacific region. The company wanted to Replace existing technology to enhance the management of the data and information across three country sites, improve operational workflow and enable sharing of resources, and reduce costs. Scalability...
- Tags: Telephony, Benefit, IP Telephony, Contact Center, Avaya Inc., Pacific Internet, VOIP, Call Centers, Business Services, Telecommunications, Telecom & Utilities, Networking, It Operations
- Case studies
- Avaya Case Study: The San Antonio Orthopaedic Group, LLP
- The San Antonio Orthopaedic Group TSAOG was established in 1947 for the purpose of providing the highest quality of orthopedic, medical, and surgical care to the regional San Antonio community. The company wanted to upgrade its telephone system with a hybrid Voice over Internet Protocol VoIP solution that was compatible...
- Tags: Avaya Inc., VOIP, Telecommunications, Networking
- Case studies
- SCT Thailand Selects AVAYA IP Telephony Solution, Achieving Cost Reduction With Reliable Connection to More Than 20 Overseas Offices
- SCT Co., Ltd. is one of Thailand's established and reputable international trading companies. SCT Thailand was looking to enhance its workflow and processes and reduce its operational expenditure by upgrading its legacy PBX system and integrating telephony applications with its ERP network infrastructure system. As a solution the company decided...
- Tags: Telephony, Microsoft Office, Cost Reduction, IP Telephony, Avaya Inc., SCT Thailand, VOIP, Telecom & Utilities, Telecommunications, Network Administration, Networking
- Case studies
- Avaya Case Study: State of Chihuahua
- Chihuahua is a state in northwestern Mexico that extends over 247,084 square kilometers. The government of the state of Chihuahua wanted to leverage its robust Internet Protocol IP network and add enhanced feature functionality available from Avaya to improve communication between citizens and state entities. The government of the state...
- Tags: Avaya Inc., Chihuahua, Government, Vertical Industries, Enterprise Software, Software
- Case studies
- Avaya Case Study: T.Y. Lin International
- T.Y. Lin International TYLI is an internationally recognized civil and structural engineering firm specializing in the planning, design, and construction engineering and inspection for transportation infrastructure. The company wanted to implement an IP telephony based solution and centralized voice messaging across their multiple offices would help control costs, while providing...
- Tags: Avaya Inc., Transportation, VOIP, Groupware, Telecommunications, Networking, Enterprise Software, Software
- Case studies
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
According to a new study from the Economist, future success belongs to those who collaborate effectively. Learn how successful collaboration can improve profits, problem-solving, and competitive differentiation.
