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New South Wales Department of Commerce - CCSU Uses Advansys Formativ and GroupWise to Roll Out Centralized Incident and Request Management Process for All CCSU Client Agencies and Staff: Central Corporate Services Unit CCSU of the New South Wales Department of Commerce provides administrative and technical support to 38 government agencies. In 2002, CCSU recognized that each of its service lines had a unique set of processes, procedures and contact points for managing CCSU client and staff incident and...; Tags: New South Wales, Agency, U.S. Department Of Commerce, Novell GroupWise, Formativ, E-mail Servers, E-mail Clients, Groupware, Enterprise Software, Software; Case studies