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	<title><![CDATA[follower Resources | ZDNet]]></title>
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		<title><![CDATA[Using social media to turn all staff into customer service reps]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-11474-0.html?forumID=1&threadID=68773&messageID=1313430&start=0]]></link>
		<description><![CDATA[Good griefSocial media give me a break, so now they turn off the 1-800 numbers and tell you go to a web-site...I will NEVER do business with a company that does not have accountability and support.This is not the Soviet Union.RE: Using social media to turn all staff into customer...]]></description>
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		<pubDate>Fri, 04 Sep 2009 05:57:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/product+marketing.html"><![CDATA[Product marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer relationship management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[social media]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+service.html"><![CDATA[customer service]]></category>
		<category domain="http://updates.zdnet.com/tags/intuit+inc..html"><![CDATA[Intuit Inc.]]></category>
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		<title><![CDATA[Twitter's big day: Revenue plan? Google deal? Oprah's touch?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=63418&messageID=1174170&start=0]]></link>
		<description><![CDATA[Twitter's big day: Revenue plan? Google deal? Oprah's touch?Why does this not surprise me...Something tells me that Oprah fans would latch onto the idea of being able to blast blow-by-blow updates about their lives, and gossip about the lives of others, out to their "closest" 2000 "followers"....or as the Facebook...]]></description>
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		<pubDate>Fri, 17 Apr 2009 07:34:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/operational+accounting.html"><![CDATA[Operational accounting]]></category>
		<category domain="http://updates.zdnet.com/tags/oprah+winfrey.html"><![CDATA[Oprah Winfrey]]></category>
		<category domain="http://updates.zdnet.com/tags/follower.html"><![CDATA[follower]]></category>
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		<category domain="http://updates.zdnet.com/tags/big+day.html"><![CDATA[big day]]></category>
		<category domain="http://updates.zdnet.com/tags/twitter.html"><![CDATA[Twitter]]></category>
		<category domain="http://updates.zdnet.com/tags/revenue.html"><![CDATA[revenue]]></category>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
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		<title><![CDATA[Microsoft: Becoming a faster follower...again]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=15024&messageID=300329&start=0]]></link>
		<description><![CDATA[Microsoft: Becoming a faster follower...againFast followers make the most moneyThere is a very rich history of fast followers eclipsing the first movers. Microsoft has done it many times. Other companies have too. I wrote a blog on this subject entitled, "Innovate or Imitate...Fame or Fortune" which can be found here....]]></description>
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		<pubDate>Thu, 10 Nov 2005 03:45:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/servers.html"><![CDATA[Servers]]></category>
		<category domain="http://updates.zdnet.com/tags/follower.html"><![CDATA[follower]]></category>
		<category domain="http://updates.zdnet.com/tags/fast+follower.html"><![CDATA[fast follower]]></category>
		<category domain="http://updates.zdnet.com/tags/first+mover.html"><![CDATA[first mover]]></category>
		<category domain="http://updates.zdnet.com/tags/server.html"><![CDATA[server]]></category>
		<category domain="http://updates.zdnet.com/tags/mover.html"><![CDATA[mover]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
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