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Lanier Cuts Costs, Streamlines Workflow for 15-Year Customer Zurich North America

Zurich North America is a leading property-casualty insurance provider in the United States and Canada, and a Lanier customer since 1987. For more than 15 years, Zurich has turned to Lanier to keep a wide range of document costs under control, find new ways to reduce total cost of ownership...

Tags: Ricoh Corp., Zurich, Workflow, Zurich North America, Fleet Management, Process Improvement, Roi/Tco, Quality, Business Operations, Finance, Managerial Accounting

Case studies

Additional Resources

What paper trail?

I've been carting around my latest sheaf of press releases about the green-ness of electronic document technology for weeks now. Yes, as I've blogged before, I am still one of those people who can't help printing out certain emails in order to act on them. Yes, it's bad, I know....

Tags: Xerox Corp., Paper Trail, Survey, Printers, Data Centers, Marketing Research, Hardware, Peripherals, Storage, Data Management, Marketing, Heather Clancy

Blog posts 2008-07-25

Talent development

Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...

Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks

Blog posts 2008-07-25

Images: NASA uncovers secret of the Northern Lights

NASA's fleet of THEMIS satellites reveal that explosion of magnetic energy a third of the way to the moon causes the aurora borealis. by CNET News.com

Tags: NASA, Network Technology, Networking, CNET News.com

Image galleries 2008-07-25

Rumor Mill: iPhone to get copy, paste and better navi in firmware 2.1

The most exciting thing around the watercooler today is the rumor that Apple has seeded iPhone firmware 2.1 to developers. MacNN sources tell them that they've found references to cut, copy and paste in the Localizable.strings entry under English.lproj. Woot!According to the story the 2.1 firmware also contains...

Tags: Apple iPhone, Radio, Apple Inc., Firmware, Advertising & Promotion, Marketing, Jason D. O\'Grady

Blog posts 2008-07-25

Microsoft may need an IBM moment of clarity

Microsoft's financial analyst meeting was a tale of a technology conglomerate: You heard a lot about search, a decent bit about the enterprise and all sorts of projects in between. But amid all the coverage--see Mary Jo's laundry list of stories--I can't help but wonder if Microsoft's...

Tags: Steve Ballmer, Microsoft Corp., Enterprise, IBM Corp., Game Players, Virtualization, Tools & Techniques, Enterprise Software, Consumer Electronics, Personal Technology, Hardware, Management, Software, Larry Dignan

Blog posts 2008-07-25

Ready for real Indian medicine?

Ready for real Indian medicine?Reply from C.A. ChienDear Mr. Blankenhorn:Thanks for your note. To clarify: (1) I wanted to document my inventive system-design and inter-connection work on [i]Medical Onshoring[/i]; thus, the USPTO filing; (2) as to the "how," head to --http://tinyurl.com/6c4tj4" .. Covering the professional world (e.g., health care, computing),...

Tags: Vertical industries, Benefits, Medical Onshoring, health care

Discussion threads 2008-07-24

Ozzie foreshadows 'Zurich,' Microsoft's elastic cloud

Ozzie foreshadows 'Zurich,' Microsoft's elastic cloudniceveryniceMicrosoft's elastic cloudGee, we had elastic Wow!Now we are going to get the elastic cloud.Metaphor watch anyone?Get ready for a whole new blob of Bloat from the people who invented Bloat.Rule of thumb: If Microsoft promises something, the promise is, with near certainty, false.The credibility...

Tags: elastic cloud, MSFT, Microsoft Corp., Ozzie

Discussion threads 2008-07-24

Government, markets and regulation

Government, markets and regulationJust Another Gov't Program Gone BadFannie Mae was created in the Depression to create liquidity in the mortgage market. Lequidity had been wiped out by the stock market collapse and bank runs.As with all government programs, it just grew and grew and never went away. ...

Tags: Mortgages, Vertical industries, Fannie Mae, Freddie Mac, mortgage, government

Discussion threads 2008-07-24

Forrester: Vista is 'New Coke' in the enterprise; Firefox, Apple gain a little

Forrester: Vista is 'New Coke' in the enterprise; Firefox, Apple gain a littleNew Coke?Actually, given the way it has been and is being sold, is it not the New Kool-Aid?With Vista selling so well already ...... as shown in revenues from the previous quarter, Microsoft can expect to gain substantially...

Tags: Microsoft Windows Vista (Longhorn), Operating systems, Mozilla Firefox, Forrester Research Inc., Microsoft Windows Vista, Apple Mac OS X, Mendel, Apple Inc.

Discussion threads 2008-07-24

10 things your IT project manager never wants to hear

10 things your IT project manager never wants to hear#9 is wrongThe actual principal for #9 is the GFC principal, Good, Fast, Cheap, pick any TWO.In reality, a successful project blends all 3 to get a product with a reasonable level of all.Corollary to #10:"It's just what I asked for,...

Tags: Strategy, IT Project Manager, information technology

Discussion threads 2008-07-24

Apple's coming notebook transition

Apple is readying a major product transition. We know because they told us so. In the quarterly financial crime call chief financial Officer Peter Oppenheimer referred several times to a "...future product transition which I can't discuss today". That was interesting for two reasons. First, the...

Tags: Notebook, Apple Macintosh, Apple Inc., Blu-ray, Product Transition, Portable Growth, Desktops, Hardware, Robin Harris

Blog posts 2008-07-24

Childs rigged crazyquilt private network

Childs rigged crazyquilt private networkBut who is monitoring the monitor?Gartner's statement not worth quoting. They are the most worthless thing to hit IT.Was Childs the only IT person on staff that knew anything about computers? That's what it sounds like. But this isn't that hard to believe. Most IT...

Tags: NETWORKING, Most IT department, private network, network, information technology

Discussion threads 2008-07-24

Childs rigged crazyquilt private network

The prosecution unveiled more details on the lunacy in San Francisco in court filings that urged the judge to keep rogue network administrator Terry Childs' bail at $5 million. The Chronicle reports that prosecutors say that Childs had over 1,000 modems secreted around the city, forming his own private network...

Tags: Network, Prosecutor, Networking, Productivity, Richard Koman

Blog posts 2008-07-24

Ballmer does Windows; Johnson joins Juniper

Update: Microsoft had its annual management shakeup--these things tend to happen at the end of the fiscal year--and Kevin Johnson is leaving as head of the company's platform and services division. As a result, Johnson's unit is split into two--Windows and online services--and CEO Steve Ballmer becomes the primary advocate...

Tags: Juniper Networks Inc., Steve Ballmer, Microsoft Windows, Operating Systems, Software, Larry Dignan

Blog posts 2008-07-24

Parallels releases Parallels Server for Mac

I almost missed Parallels' announcement of Parallels Server for Mac. I didn't speak with company representatives. All I saw was a press release. It was nearly lost in a huge pile of other mail in my inbox. Although there are several virtual machine software products that support...

Tags: Apple Macintosh, Operating System, Virtual Machine, Parallels Server, Parallels Management Console, Toolset, Desktops, Apple Mac OS, Desktop Virtualization, Operating Systems, Servers, Hardware, Software, Dan Kusnetzky

Blog posts 2008-07-24

Accenture gets deeper into the green IT services game

Need some outside perspective on the green status of your IT infrastructure? Accenture, which is one of Forrester Research's darlings when it comes to green IT services, has created a set of services called the Accenture Green Technology Suite that handle anything from basic green "maturity" assessments and modeling tools...

Tags: Game, Data Center, Accenture Ltd., Green IT, Data Centers, Storage, Hardware, Data Management, Heather Clancy

Blog posts 2008-07-23

MindTouch Deki: Kilen Woods release

Today, MindTouch Deki announces Kilen Woods, its latest and biggest release. In conversation with co-founder Aaron Fulkerson I learned that Deki is rapidly transforming itself from being a smart wiki into what Fulkerson calls the 'connecting tissue' between applications. Others might call it mashup environment, still others a means of...

Tags: Microsoft Corp., Mashup, Aaron Fulkerson, Management Option, Wiki, Collaboration, Supply Chain Management (SCM), Databases, Online Communications, Enterprise Software, Software, Data Management, Dennis Howlett

Blog posts 2008-07-23

Inside the mind - and config - of Terry Childs

Inside the mind - and config - of Terry ChildsGuilty of Incompetency in Office Politics, Being a JerkThe word is that Childs was the sole keeper of the passwords for months if not years, and management was aware of the situation during this period.The new director of security took a...

Tags: Workforce management, IT Field, Terry Childs

Discussion threads 2008-07-23

Inside the mind - and config - of Terry Childs

Terry Childs's lawyer, Erin Crane, offered the court some insights into the Childs' motivations in changing SF's network passwords. She will argue today for a reduction in his $5 million bail, perhaps to something closer to the bail set for common murderers ($1 mil.) In her written...

Tags: Password, Network, Backup, Terry Childs, Richard Koman

Blog posts 2008-07-23