finnish customs

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Customs Organisation Improves Customer Service With Standardised IT Environment

Finnish Customs regulates Finland's internal and external trade in the European Union. In 2005, the organisation employed 2,600 people and collected ¬2.5 billion (U.S.$3.5 billion) in taxes and charges. That year, the organisation decided to upgrade from its existing Applix database server and IT environment. Finnish Customs examined a number...

Tags: Customer Service, Microsoft Corp., Customs Organisation, Finnish Customs, Open Source, Strategy, Management

Case studies 2007-12-01

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