With thousands of retail branch locations all over the United States, this financial services company needed an efficient way to order and change voice and data services. To accelerate the process of opening new locations and getting them up and running on its network it needed an automated provisioning system...
To fully leverage the SOA investment the U.S. financial services company wanted to expand access to local IT centers and to retool its infrastructure for better long-term manageability. The existing infrastructure lacked runtime service management and a registry/repository for SOA governance. As a result, corporate IT developers had no way...
Trading activity between exchanges, brokerage firms, hedge funds, and other financial services companies is a core component of the world economy. With trillions of dollars traded annually on the NASDAQ alone, financial services companies are investing heavily in optimizing electronic trading applications and infrastructure, with the aim of providing nearly...
A regulated financial services provider, Amvescap must carefully safeguard company and client data. The company must also retain records of email and instant messaging transactions for seven years, and be able to respond quickly to questions about mail flow. The company also needed to protect itself from viruses, ensure compliance...
All banking, insurance, and capital markets firms face regulatory requirements for managing their master customer data, yet few have taken advantage of this authoritative source of information for new revenue generation. However, that's beginning to change, as a growing number of firms are recognizing the potential of using their...
Allco Finance Group is a publicly listed global financial services company based in Sydney, Australia. It specializes in structured asset finance, funds management and debt funding and employs over 300 people worldwide. Allco wanted to increase the productivity of its highly mobile workforce and improve protection of company data. Allco...
The company is a global payment and financial services company, conducting business in two primary segments. One segment provides money transfer services, money orders, and bill payment services to consumers. The challenge was to securely exchange data via FTP and retain compression capabilities while adding a cross-platform security solution. It...
The client is one of the world's leading financial services providers. In addition to its strong presence in the UK, the company has offices in Europe, United States, and Asia and works with over 1,500 partners throughout the world. The challenge was securely exchanging sensitive data with business partners. The...
The client is a major American financial services company whose products include those within consumer, corporate, and investment banking, as well as global wealth management, investment research, and private equity. The company holds over 200 million customer accounts in more than 100 countries. The challenge was encrypting sensitive data placed...
New pump and dump schemeSecurity Breeches Lead to Customer AttritionI will assume that the Investment Dealer's Association of Canada is monitoring and taking action when they suspect that an investor's account is being compromised. With that assumption, notifying invester customers is appropriate, so that the customer can be alert to...
Financial Services providers can significantly improve their competitive position, acquire more new customers, retain their profitable existing customers and manage their costs more effectively by offering World Class Customer Service in their Contact centres. Providing World Class Customer Service cannot be achieved by simply employing the best contact centre staff...
US financial service providers FSPs are expected to spend $65.7 mln on IT services in 2005, however less than 30% of FSPs will outsource any strategic projects by the end of 2006, according to Gartner.
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management CRM implementation projects. This paper presents a framework for the analysis of CRM approaches in financial services companies. Building on previous research and using comprehensive literature research, the authors develop...
As the nation's third largest service provider of nonprime residential mortgages, Large Financial Services Company makes its money by expeditiously handling loan payments to transform them into performing assets for the financial institutions that own the mortgages. The company wanted to provide greater manageability of external data sources, eliminate data...
A major financial services company is a global leader in hedge fund management services, performing a complete range of accounting, administration, shareholder and corporate services to hedge funds and collective investment schemes. Seeking a solution for integrated communications with its clients and partners, the financial services company chose an Enterprise...
A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone Multi-Frequency-driven, antiquated IVR system to handle the influx of approximately 90 million calls received in its contact centers each year. The company wanted to increase...
(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog. Â Let's see how that...
Depressing...So much innovation happened in America in the 90's. Alot of what we have now was accomplished by American engineers, and now we are not being included anymore because of what? Arbitrage. Sad, Sad, Sad....Of courseBecause all these CEOs and wannabe businesspeople think quality doesn't matter so...
I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
Insurance company business model:Only sell insurance to those who will not need it and hence not collect.For life insurance, they at least have a case, because it should not be possible to take out a $1M policy the day before you die of cancer.Health CARE however is supposed to be...
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