With thousands of retail branch locations all over the United States, this financial services company needed an efficient way to order and change voice and data services. To accelerate the process of opening new locations and getting them up and running on its network it needed an automated provisioning system...
To fully leverage the SOA investment the U.S. financial services company wanted to expand access to local IT centers and to retool its infrastructure for better long-term manageability. The existing infrastructure lacked runtime service management and a registry/repository for SOA governance. As a result, corporate IT developers had no way...
Trading activity between exchanges, brokerage firms, hedge funds, and other financial services companies is a core component of the world economy. With trillions of dollars traded annually on the NASDAQ alone, financial services companies are investing heavily in optimizing electronic trading applications and infrastructure, with the aim of providing nearly...
A regulated financial services provider, Amvescap must carefully safeguard company and client data. The company must also retain records of email and instant messaging transactions for seven years, and be able to respond quickly to questions about mail flow. The company also needed to protect itself from viruses, ensure compliance...
All banking, insurance, and capital markets firms face regulatory requirements for managing their master customer data, yet few have taken advantage of this authoritative source of information for new revenue generation. However, that's beginning to change, as a growing number of firms are recognizing the potential of using their...
Allco Finance Group is a publicly listed global financial services company based in Sydney, Australia. It specializes in structured asset finance, funds management and debt funding and employs over 300 people worldwide. Allco wanted to increase the productivity of its highly mobile workforce and improve protection of company data. Allco...
The company is a global payment and financial services company, conducting business in two primary segments. One segment provides money transfer services, money orders, and bill payment services to consumers. The challenge was to securely exchange data via FTP and retain compression capabilities while adding a cross-platform security solution. It...
New pump and dump schemeSecurity Breeches Lead to Customer AttritionI will assume that the Investment Dealer's Association of Canada is monitoring and taking action when they suspect that an investor's account is being compromised. With that assumption, notifying invester customers is appropriate, so that the customer can be alert to...
Financial Services providers can significantly improve their competitive position, acquire more new customers, retain their profitable existing customers and manage their costs more effectively by offering World Class Customer Service in their Contact centres. Providing World Class Customer Service cannot be achieved by simply employing the best contact centre staff...
US financial service providers FSPs are expected to spend $65.7 mln on IT services in 2005, however less than 30% of FSPs will outsource any strategic projects by the end of 2006, according to Gartner.
The majority of financial services companies in Germany and Switzerland have, with varying objectives and success, conducted Customer Relationship Management CRM implementation projects. This paper presents a framework for the analysis of CRM approaches in financial services companies. Building on previous research and using comprehensive literature research, the authors develop...
As the nation's third largest service provider of nonprime residential mortgages, Large Financial Services Company makes its money by expeditiously handling loan payments to transform them into performing assets for the financial institutions that own the mortgages. The company wanted to provide greater manageability of external data sources, eliminate data...
A major financial services company is a global leader in hedge fund management services, performing a complete range of accounting, administration, shareholder and corporate services to hedge funds and collective investment schemes. Seeking a solution for integrated communications with its clients and partners, the financial services company chose an Enterprise...
A leading financial services company provides branded credit cards to consumers and retailers in 39 countries around the world. The company relied on a Dual-Tone Multi-Frequency-driven, antiquated IVR system to handle the influx of approximately 90 million calls received in its contact centers each year. The company wanted to increase...
Oh my, must not up set the crazy EU.Pfttt....A small question why EU can stop or affect a deal inside usa ..... or is the deal is global ....Also we EU dont fork MYSQL into something purely EU ... and tell Oracle to go to hell. If the...
DumbWhat a dumb move their Accounting software was one of the best products they had.Anyone notice a trend?Dumping Money, dumping Office Accounting, and all at a time when the Feds are increasingly regulating Financial firms. While MS is clearly not a "Financial" Company it looks alot like they are...
Sounds good. Too good?This sounds like a great solution to a problem that is probably costing Oracle, destroying what little credibility Sun has as a brand, while ensuring that every website on the planet virtually retains access to a free, secure and efficient database. If we don't do something, the...
Earlier today at SAP TechEd Vienna, Jim Hageman Snabe, SAP senior vice president in charge of products said: "Business ByDesign will be multi-tenant." It was almost a throw away line in a broad conversation discussing SAP's slow conversion to all things SaaS and cloud computing. I...
AOL, which is expected to be spun off from Time Warner as an independent company later this year, has named the members of its Board of Directors, who will join CEO and Chairman Tim Armstrong at the table. They are: Richard Dalzell, former Chief Information Officer of...
AT&T's bet on the iPhone continues to work well. The company reported a better-than-expected third quarter, delivered post paid churn of 1.17 percent (a low for AT&T), activated 3.2 million iPhones and boosted data revenue by 33.6 percent. The telecom giant on Thursday delivered net income of...
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