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ZDNet Resources
- In Search of Customer Relevance: Customer Data Analytics Ignites a Customer Insight Revolution
- Now more than ever, businesses are turning to strategic analysis of customer data to gain more actionable insight into what is motivating and driving how customers interact. When properly done, customer data analytics will enable organizations to create relevance for their customers by learning how they think; what they buy;...
- Tags: Analytics, Relevance, eLoyalty, Financial Planning, Finance
- White papers 2006-03-22
- Managing CRM Risk
- Effective risk management facilitates improved decision-making and cost management, better resource and service delivery, increased innovation and, ultimately, a competitive advantage. Companies embarking on, or in the midst of, CRM implementations can benefit dramatically by applying the structured risk management methods. Such methods may include Risk Identification, Risk Quantification, Risk...
- Tags: eLoyalty, Risk Management, CRM, Financial Planning, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Financial Services, Enterprise Software, Security, Finance, Marketing, Software, Management
- White papers 2004-11-24
- Campaign Management Solution Implementation: Critical Success Factors for Automating Revenue-Generating Processes
- The goal of this paper is to help organizations maximize the Return On Investment ROI of Campaign Management implementation by exploring the key challenges involved with the implementation of Campaign Management and identifying methods of managing these challenges to achieve success quickly and effectively. There are many critical success factors...
- Tags: Implementation, eLoyalty, Project Management, Change Management, Tools & Techniques, Roi/Tco, Strategy, It Operations, It service Management, Management, Finance, Managerial Accounting
- White papers 2004-11-19
Additional Resources
- IBM considering financing IT project partners because of banking crisis
- I recently ran into Drew Clark, head of IBM's Venture Capital Group, based in Menlo Park, California. I asked him about the financial crisis and what IBM could do in response. "We would never make an equity investment but we are looking at financial help in projects where we partner...
- Tags: Financial, Information Technology, Banking, Financing, IBM Corp., Financial Accounting, Investment, Strategy, Finance, Management, Tom Foremski
- Blog posts 2008-10-09
- Do we we have a way to defeat global warming?
- Is the recession the ultimate way to fight global warming? That's the suggestrion from one market commentator. Less spending=less greenhouse gas, he says. The outlook from international finance organizations is decidely gloomy. It follows that if spending's down, industrial output from China and elsewhere will...
- Tags: Capitalist, Stock, Global Warming, Fossil Fuel, Oil-rich Russia, Investment, Finance, Harry Fuller
- Blog posts 2008-10-08
- The IT role in the mortgage meltdown
- The IT role in the mortgage meltdownNobody likes a WhisleblowerYou got blacklisted for publicly Whistle-blowing at a company meeting. For your trouble you lost a job, faced economic hardship, and had to explain at interviews why this employer would not give you a reference. You did not follow...
- Tags: Leadership, information technology, mortgage meltdown, IT role, U.S. Congress
- Discussion threads 2008-10-08
- Capital, Capital. Wherefore art thou scarce capital?
- My Kingdom for Capital Expenditure Funding The current meltdown on Wall Street is definitely having an impact on the technology sector. This week's recent earnings forecast from SAP rather convincingly showed us that the capital markets will adversely impact technology sales. Capital for...
- Tags: Wall Street, Firm, Borrower, Pricing Strategy, Banking Relationship, Sales Strategy, Banking, Pricing, Sales Force Management, Roi/Tco, Sales, Financial Services, Marketing, Finance, Managerial Accounting, Brian Sommer
- Blog posts 2008-10-07
- Microsoft quietly halts sales of third-party activation offering
- Microsoft quietly halts sales of third-party activation offeringWhat now if you use MS SLPS?This is a very disconcerting time for software vendors. With a major recession on the way, they need all the help they can get to fight piracy and offer flexible revenue-generation options for their customers to stand...
- Tags: Digital rights management (DRM), Digital media, digital-rights management, piracy, ISV, Microsoft Corp., sales
- Discussion threads 2008-10-07
- AMD to spin off manufacturing
- Advanced Micro Devices will reveal a broad cost-cutting plan this morning that includes spinning off its manufacturing operations to a new joint venture largely funded by Abu Dhabi investment companies. It's a bold move for the chipmaker as it tries to maintain its position as the only real rival to...
- Tags: Abu Dhabi, Advanced Micro Devices Inc., Semiconductors, Network Technology, Financial Services, Manufacturing, Hardware, Networking, Sam Diaz
- Blog posts 2008-10-07
- Eight ways to track your portfolio on the iPhone
- In case you haven't been paying attention, U.S. financial markets are in a tailspin (Dow and AAPL both down 4 6+% today). Securities continue on their relentless roller coaster ride that could make veteran stock brokers lose their lunch. If you'd like to stay more in touch...
- Tags: Apple iPhone, Stock, Apple Inc., Apple iTunes, Analysis, Google Finance, Investment, Digital Music, Digital Media, Finance, Personal Technology, Consumer Electronics, Jason D. O\'Grady
- Blog posts 2008-10-06
- Yahoo wins confidentiality order for Google ad deal
- Yahoo said Friday that the Securities and Exchange Commission has granted it a confidentiality order to keep certain parts of its Google ad deal out of the public eye. In its quarterly filing with the SEC Aug. 8, Yahoo redacted multiple details about its search advertising deal...
- Tags: Google Inc., Advertisement, Yahoo! Inc., SEC, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-03
- Microsoft Money Plus Deluxe (003)
- Note: The Download Now link will take you to the Microsoft Web site, where you must enter a valid e-mail address and retrieve instructions via email for downloading the 60-day trial.Improve your financial picture with the one-stop personal-finance solution Money Plus Deluxe. Money Plus Deluxe offers all the time-saving features...
- Tags: Microsoft Money, Microsoft Corp., E-mail, Productivity, Financial Accounting, Online Communications, Finance
- Software downloads 2008-10-03
- Five unfortunate ways the financial crisis affects your daily grind
- By now, you're probably up to your eyeballs in unsettling economic crisis news. The stock markets, tanked. Mondays $700 billion Hail Mary of a bailout plan, dead on arrival though since resuscitated. Real estate value, sunk. Federal Reserve chairman Bernanke warned last week that the difficulty households and businesses were...
- Tags: Job, Financial, Economist, Worker, Recruitment & Selection, Real Estate, Human Resources, Workforce Management, Business Operations, Deb Perelman
- Blog posts 2008-10-02
- What's really ailing Big Blue shares? Hint: IBM is part bank
- Concerns about IBM's third quarter are popping up almost daily. The standard set of concerns revolves around technology spending and the willingness to pay IBM's army of consultants fees for big bang projects as well as a stronger dollar. But underneath the surface there's a bigger worry that isn't being...
- Tags: Asset, Bank, Financial, Financing, IBM Corp., Finance Unit, Financing Unit, Global Financing, Commercial Financing, Participation Rate, Financial Accounting, Investment, Finance, Larry Dignan
- Blog posts 2008-10-02
- Who got traffic from Google and other search engines in August 2008
- Category Percent of Category Traffic from Search Engines, Aug-08 Percent Change in Share of Traffic From Search Engines, Aug-08 - Aug-07 Percent of Category Traffic from Google, Aug-08 Percent Change in Share of Traffic From Google, Aug-08 - Aug-07 Health and Medical 44.24% 3% 31.07% 12% ...
- Tags: Google Inc., Search Engine, Search, NB
- Blog posts 2008-10-01
- Compte Manager (French) (exe)
- Compte Manager is a Personal Finance Manager tool for Windows intended to help you control all kinds of money issues. Compte Manager can serve several small accounting needs for either private users, or clubs, associations, self-employed, small businesses or simply to be used at home, making keeping track of incomes,...
- Tags: Transaction, Unimeriac, Compte Manager, Microsoft Windows, Operational Accounting, Financial Services, Productivity, Operating Systems, Software, Finance
- Software downloads 2008-10-01
- Ballmer says MSFT not immune to financial crisis
- Ballmer says MSFT not immune to financial crisisGlad to see you use Yahoo Finance to show the chartAfter all the criticism that Yahoo has received for not being with it, they are still the site that most people turn to for many services. Finance is one of the best.As...
- Tags: Financial accounting, MSFT, financial crisis, Steve Ballmer, financial
- Discussion threads 2008-09-30
- Microsoft says crisis will impact tech
- Microsoft says crisis will impact techGround Control to L.E.M. Apollo13 Gemini has returned to Canada:Tom Hanks Impersonator,"Aren't we glad Houston didn't say San Fransico. That fire would wipe-out the SSA and put fourteen million Americans out of their homes."" I wonder how my trailer park is doing?"Wrong!!What's needed is NOT...
- Tags: Government, Vertical industries, Microsoft Corp., Microsoft says crisis, MICROSOFT SAYS
- Discussion threads 2008-09-30
- CIOs not taking a shine to Chrome
- Most members of a silicon.com CIO jury say they're not even testing Google's Chrome--choosing to stay with Microsoft's Internet Explorer. In silicon.com's latest exclusive CIO Jury poll, the respondents revealed they were still steering clear of the application, with 10 out of 12 saying their IT teams are not...
- Tags: CIO, Information Technology, Director Of Information Technology, Microsoft Internet Explorer, Microsoft Corp., Web Browser, Google Chrome, Web Browsers, Strategy, Internet, Management, Chrome, Google, browser, Internet Explorer, Microsoft, Firefox, CIO Jury, Julian Goldsmith, silicon.com
- News items 2008-09-30
- Wall Street slams tech on bailout bill's failure
- Wall Street slams tech on bailout bill's failureGive them money or they plungeIt's like extortion.RE: Wall Street slams tech on bailout bill's failureAnyone else notice that Apple trades at almost 4 times what Microsoft does!? Not bad for a "little" company. ]:)The government gibing money to the wrong peopleInstead of...
- Tags: Mortgages, Government, Investment, Microsoft Corp., Apple Inc.
- Discussion threads 2008-09-29
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White Papers and Webcasts
In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
We need to get back to freethinking and innovation that is core to our roots. Companies like Intel were founded on thoughts like the famous quote from Robert Noyce - "Don't be encumbered by the past, go out and do something wonderful."
