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Breaking the dialogues of the deaf: How do you talk to people who just don't want to hear it? Every time I get into a conversation comparing Windows to any Unix option I discover the same thing: the people who will listen to rational argument already know the right answers,...; Tags: Belief, Believer, Festinger, Dissonance, Security, Paul Murphy; Blog posts 2008-06-10

The great divide: A few weeks ago, Serdar Yegulalp wrote a long article for Information week under the title Ubuntu Linux Vs. Windows Vista: The Battle For Your Desktop. Heres the teaser: Is Linux finally ready to...; Tags: Unanswered questions, General; Blog posts 2007-05-08
Fear and loathing in the Internet echo chamber: Ever since Leon Festinger first formulated his theory of cognitive dissonance people have, usually reluctantly, accepted the reality that we seek out information confirming our beliefs while actively avoiding contrary information. The obvious lesson for people who are aware of this is...; Tags: Unanswered questions, General; Blog posts 2007-05-07
What users care about (1): When we talk about system or application performance, user perception of that performance tends to be the unseen elephant in the room. User perception is, of course, driven by three things: expectations, software, and hardware. Of these the hardware is the easiest to understand and expectations the hardest,...; Tags: Apple, Development, Enterprise Policy, General, IT Retardants, Vistabulations; Blog posts 2007-02-26