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- IT Services Company Speeds Response Time, Improves Customer Service
- Express Computer Service Center provides on-site IT services for clients in British Columbia, Canada. The firm's technicians spend 80 percent of their time on the road, working at client locations to troubleshoot emergency problems or conduct regular maintenance. Previously, client documents and background information were stored on a central server...
- Tags: Customer Service, Information Technology, Microsoft Corp., Technician, Express Computer Service Center, It Services, Strategy, Management
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Additional Resources
- DDoS + Web2.0 == Buckets o' Traffic
- Denial of Service attacks are based upon a simple idea: generate the maximum amount of traffic using the minimum amount of work. At one time this was as simple as sending a spoofed ICMP echo packet to a broadcast address or similar shenanigans. Modern DDoS attacks rely upon...
- Tags: Network, Distributed Denial Of Service, Social Networking, Security, Online Communications, Marketing, Advertising & Promotion, Adam O\'Donnell
- Blog posts 2008-09-05
- Yes, we know it's a problem. No, we have no budget.
- A survey by data center infrastructure company Voltaire indicates that while a vast majority of data center professionals believe that running a green data center will become a mission-critical agenda item, they haven't set aside the money to support it. Close to 90 percent of the executives...
- Tags: CIO, Data Center, Voltaire Inc., Data Centers, Storage, Hardware, Data Management, Heather Clancy
- Blog posts 2008-09-05
- Service integrators = Ed Tech bargain hunters?
- I'm not entirely enamored of my ISP right now. Their backbone is dated, downtime too frequent, the email interface they provide is kludgy at best, application support for their web hosting is more limited than what you can get from $1.99 a month hosts, and, well, I'm just not...
- Tags: Internet Service Provider, Internet Service Providers (ISPs), Web Hosting, Internet, Christopher Dawson
- Blog posts 2008-09-05
- Google Chrome vulnerabilities starting to pile up
- [ UPDATE: See below for Google's official response to these issues ] Security vulnerabilities in the new Google Chrome browser are beginning to pile up. Following our coverage of the carpet bombing combo threat and denial-of-service crashes, several readers have sent pointers to...
- Tags: Google Inc., Vulnerability, Web Browser, Google Chrome, ModSecurity, Web Browsers, Security, Internet, Ryan Naraine
- Blog posts 2008-09-05
- Enterprise password management really isn't a good idea
- Being at a university and working for a government department allows me to understand this concept well. There are shared resources here, there and everywhere, provided by different people and providers, all open to a "certain type" of person - employees or students. By having a single sign-on SSO point...
- Tags: Software, Password Management, Mozilla Firefox, Password, Single Sign-on, RoboForm Enterprise, Zack Whittaker
- Blog posts 2008-09-05
- Demo Facebook app creates DoS botnet
- Do you know what that innocent-looking Facebook app is really doing? Researchers at the Institute of Computer Science ICS have created a proof-of-concept Facebook application capable of covertly herding users of the popular social network into a powerful -- and malicious -- botnet. The...
- Tags: Denial Of Service, Facebook, Application, Network, DOS, Social Networking, Online Communications, Marketing, Advertising & Promotion, Ryan Naraine
- Blog posts 2008-09-05
- Microsoft exec rebuts hypervisor security claims
- Microsoft security strategist Steve Riley has answered claims that the company's hypervisor software could be maliciously replaced on PCs without administrators knowing. SYDNEY, AUSTRALIA--Senior Microsoft security strategist Steve Riley has used the vendor's TechEd conference in Sydney to rebut claims by a Polish researcher that Microsoft's hypervisor software could...
- Tags: Microsoft Corp., Virtualization, Hardware, Liam Tung ZDNet Australia, rootkit, hypervisor, Joanna Rutkowska, security
- News items 2008-09-05
- My Awesome IT Job: Senior IT Manager, Cisco
- Hey, we all complain about work from time to time; we've all had lousy jobs. But before you call it a day and head off to the support group that meets at the bar, here are a few words from an IT pro that loves their work. ...
- Tags: Information Technology, Cisco Systems Inc., Deb Perelman
- Blog posts 2008-09-05
- Dell repair adventure, conclusion
- Well, our hero's story had a happy ending. The service tech came out to my office and replaced both the motherboard and the screen on my Dell laptop. After than magic was performed, the system booted up and ran just as it did before. I appreciate the help provided by...
- Tags: Dell Computer Corp., Supplier, Digital Equipment Corp., Channel Management, Marketing, Dan Kusnetzky
- Blog posts 2008-09-05
- VMworld is bringing out the vendors
- Planning for an announcement is a challenging task. Large suppliers know that just about whatever they do will be picked up by the media and presented to the world. Smaller vendors have a much more difficult time getting heard. So, picking the right place and time for an announcement is...
- Tags: Supplier, Announcement, VMworld, Channel Management, Marketing, Dan Kusnetzky
- Blog posts 2008-09-05
- End of an era: Dell may dump its factories
- Dell is reportedly trying to dump its manufacturing facilities across the globe in a turnabout that indicates it has no discernable edge in making PCs anymore. According to the Wall Street Journal: Dell has approached contract computer manufacturers with offers to sell the plants. One person...
- Tags: Dell Computer Corp., Manufacturing, Desktops, Hardware, Larry Dignan
- Blog posts 2008-09-05
- Welcome Adam O'Donnell, Sean Portnoy
- We have a few new faces on the blog network--Adam O'Donnell has been added to Zero Day and Sean Portnoy, who is taking over the SoHo networking blog. Adam rounds out the coverage of Ryan Naraine and Dancho Danchev on Zero Day, our security hub. ...
- Tags: Blog, Adam O'Donnell, Sean, Blogging, Productivity, Research & Development, Security, Internet, Business Operations, Larry Dignan
- Blog posts 2008-09-05
- News to know: Windows 7; Patch preview; Office 2.0; Dell
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Critical WMP, MS Office bugs on Patch Tuesday swat list Dancho Danchev:Malware and spam attacks exploiting Picasa and ImageShack Mary Jo Foley:...
- Tags: Google Inc., Dell Computer Corp., Microsoft Windows 7, Comcast Corp., Microsoft Corp., Office 2.0, Microsoft Windows, Linux, Operating Systems, Software, Larry Dignan
- Blog posts 2008-09-05
- XO sold through Amazon this year...Who cares?
- The One Laptop Per Child OLPC program will begin selling its XO laptop via Amazon this year in a reprise of its Give One Get One (G1G1) program, according to Ars Technica and several other outlets. Although the Ars piece paints this a real boon for OLPC, whose G1G1...
- Tags: Developing Country, Amazon.com Inc., One Laptop Per Child Project, XO, Christopher Dawson
- Blog posts 2008-09-05
- HLP Free Memory Optimizer (exe)
- HLP Free Memory Optimizer monitors your system in the background and frees up memory whenever needed to increase the performance of your computer. If the available physical memory gets too low, HLP Free Memory Optimizer causes the system to swap old data to the paging file to free up memory...
- Tags: Memory, HLP Software, Flash Memory
- Software downloads 2008-09-05
- BackGround Manager (exe)
- Set a different picture for each day of week, choose from tile stretch or center picture format. Automatically changes your picture for each day of week. BackGround Manager will change your background for you. Set only once. This version is the first release on CNET Download.com.
- Tags: Picture, Squidge Software
- Software downloads 2008-09-05
- V2-Folder-Security (msi)
- Windows XP free trial folder lock-unlock software can easily secure your files, folders, and documents from others. You can apply password on folder to protect data while locking. PC security program hide for search and encrypt folders files. Simply right click on the folder to lock it. Download computer data...
- Tags: Folder, Folder Lock Software, PC Security Tool, Disaster Recovery, Productivity, Backups, Microsoft Windows XP, Tools & Techniques, Desktops, Security, Data Management, Operating Systems, Microsoft Windows, Software, Management, Hardware
- Software downloads 2008-09-05
- Martin jabs back at Comcast over suit
- FCC chairman Kevin J. Martin responded to Comcast's lawsuit challenging the agency's authority to sanction the company. "Given Comcast's past failure to disclose its network management practices to its customers, it is important Comcast respond to the many still-unanswered questions about its new management techniques," Martin...
- Tags: Comcast Corp., Federal Government, Advertising & Promotion, Productivity, Networking, Government, Marketing, Richard Koman
- Blog posts 2008-09-04
- Google Chrome already beating Opera
- Google Chrome already beating OperaWaiting for Windows Mobile 6 version... if they can create a version for Windows Mobile to rival safari on iPhone, they'll have me seriously thinking about it.Otherwise, it's just another browser for the desktop by another large conglomerate.Full screen problemI have my task bar on the...
- Tags: Web browsers, Operating systems, work-around, Google Inc., Chrome, Google Chrome, Opera Software
- Discussion threads 2008-09-04
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Designed specifically to address the concerns of senior IT managers at organizations with more than 100 employees, the Intel Premier IT Professional Program provides best practices via local and e-Seminars and a members-only Web site.
